Customer Service Associate

5 days ago

Cedar Rapids, United States BHFO Full time
Job Details

Job Location
BHFO - Cedar Rapids, IA

Position Type
Full Time

Education Level
High School Diploma

Salary Range
$18.00 Hourly

Travel Percentage
None

Job Shift
Weekdays 7:30am - 4:00pm

Job Category
Customer Service

Description

BHFO Inc. believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline the primary duties , qualifications and job scope, but not limit the incumbent nor the Company to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors. All of our positions involve working with clothing and accessories on a daily basis.

Summary: The Customer Service Associate provides verbal and written communication to assist customers with questions, orders, returns, and issues. This position is responsible for speaking and interacting with our customers to resolve concerns, escalate issues and inform the customer of our policies. The Customer Service Associate will use a variety of computer programs to research information, communicate with the customer and the internal BHFO team as well as process products through our system. This position requires strong organizational skills, professional written and verbal communication, ability to set priorities and work on multiple tasks at one time, and high level computer skills. It is essential for the Customer Service Associate to be polite, professional and exemplify the BHFO Core Values at all times.

Essential duties:
  • Interact with customers via email, fax, voicemail, and phone to understand and resolve concerns and questions.
  • Provide solutions for customer needs and communicate policies and processes to the customer as needed.
  • Participate in the BHFO Bag Check process and provide oversite of the employee entrance area.
  • May be responsible for processing returns.
  • Responsible for providing prompt and professional service to all inbound calls.
  • Promote customer retention through email and phone communication to solve problems, solicit feedback and provide an outstanding customer experience.
  • Research products and suggest corrections or updates as needed. Complete updates as approved.
  • Partner with the Customer Service Team Leader for any customer escalations or to receive approval for refunds.
  • Provide customer insight to the Customer Service Team Leader and the marketing team to improve the BHFO brand, process and image.
  • May perform research and corrections/updates for items.
  • Collaborate with the returns team and other internal resources to resolve customer concerns or answer questions related to our products.
  • Handle negative feedback either through email or outbound phone contact.
  • Other duties as assigned.
WE OFFER
  • Paid Holidays
  • Paid Time Off
  • Monday - Friday Daytime Schedule
  • Paid Parental Leave
  • Health, Dental, Vision, Life & Disability Insurance
  • Flexible Schedule
  • Free Ice Cream
  • 401K with Company Match
  • Free Onsite Fitness Center
Education:

High school diploma or equivalent. Previous call center or customer service experience is strongly preferred.

Qualifications

Essential Knowledge, Skills and Abilities:
  • Ability to use a computer including programs such as Salesforce, Microsoft Office, Outlook, and Excel.
  • Minimum 40 wpm typing skills.
  • Above average spelling/writing/verbal/listening skills.
  • Professional work attitude and values aligned with the BHFO Core Values.
  • Ability to remain positive, friendly, and respectful while communicating with customers.
  • Attention to Detail - being careful about detail and thorough in completing work tasks.
  • Ability to see details at close range (within a few feet of the observer).
  • Ability to speak clearly so others can understand.
  • Ability to handle multiple priorities and determine order of importance.
  • Ability to handle stressful situations under pressure.
  • High level of integrity and ability to maintain appropriate levels of confidence.
  • High level of organization and proficient time management skills.
  • Above average attendance.
  • Problem solving skills.
  • Ability to communicate information and ideas in writing so others will understand.
  • Ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Self-motivated and goal oriented.
Work Environment and Physical Demands:
  • Majority of the Associate's time will be spent in an office environment with moderate levels of noise.
  • Ability to sit for up to 8 hours per day with occasional movement throughout the building.
  • Ability to bend and reach as well as lift and carry up to 25 lbs. on an occasional basis.
  • Ability to use fine motor skills constantly.
  • Ability to use a telephone, headset system, and computer.
  • Ability to speak clearly using sentences and basic to advanced English skills.
  • Ability to hear and listen for understanding.

Interested individuals can apply by completing an application and uploading their resume at www.BHFO.com/pages/careers
EEO/AA M/F/Vet/Disability
Proud to support NCRC Certification.

  • Client Services Associate

    1 month ago

    Cedar Rapids, United States Horizons, A Family Service Alliance Full time $14 - $16

    Job DescriptionJob Description$750 SIGN-ON BONUS!Are you passionate about making a difference in the lives of others? As a Full Time Client Services Associate at Horizons, A Family Service Alliance in Cedar Rapids, IA, you will have the opportunity to directly impact individuals and families in need. Working onsite, you will provide support, resources, and...

  • Italian Customer Service Associate

    1 month ago

    Cedar Rapids, Iowa, United States Hy-Vee Supermarket Full time

    Position Overview:As an Italian Customer Service Associate, you will play a crucial role in assisting customers with their orders, whether they are placed over the phone or at the service counter.Key Responsibilities:- Take and process customer orders accurately and efficiently.- Collaborate with the department manager to ensure product availability and...

  • Italian Customer Service Associate

    4 weeks ago

    Cedar Rapids, Iowa, United States Hy-Vee Supermarket Full time

    Position Overview:As an Italian Customer Service Associate, you will play a crucial role in ensuring customer satisfaction by managing orders effectively.Key Responsibilities:- Handle customer orders via telephone and in-person at the service counter.- Collaborate with the department manager to fulfill product requests efficiently.- Verify the accuracy of...

  • Italian Customer Service Associate

    1 month ago

    Cedar Rapids, Iowa, United States Hy-Vee Supermarket Full time

    Position Overview:As an Italian Customer Service Associate, you will play a crucial role in ensuring customer satisfaction at Hy-Vee Supermarket.Key Responsibilities:- Handle customer orders efficiently via telephone or in-person at the counter.- Collaborate with the department manager to fulfill product requests.- Verify the accuracy of orders to maintain...

  • Customer Service Associate

    4 months ago

    Cedar Rapids, United States Raising Cane's Chicken Fingers Full time

    $12 per hour - $13.5 per hour As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In this role, you will be responsi Customer Service, Associate, Customer Experience, Night, Service, Weekend, Retail

  • Customer Service Associate

    2 months ago

    Cedar Rapids, United States Raising Cane's Chicken Fingers Full time

    $14 per hour - $15.50 per hour As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In this role, you will be respons Customer Service, Associate, Customer Experience, Night, Service, Weekend, Retail

  • Customer Service Associate in Retail

    1 month ago

    Cedar Rapids, Iowa, United States The Sherwin-Williams Company Full time

    Position Overview:This role is crucial for the effectiveness of our retail operations. Customer Service Associates engage directly with both wholesale and retail clients to identify their requirements, address inquiries regarding Sherwin-Williams offerings, and suggest suitable solutions. They are also responsible for swiftly addressing any customer issues...

  • Customer Service Associate

    1 week ago

    Cedar Rapids, Iowa, United States LPT Retail Management Services Full time

    Job Details Job Location LPT CEDAR RAPIDS, IA Job Description We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our...

  • Vision Associate

    3 weeks ago

    Cedar Rapids, Iowa, United States Walmart Full time

    Job Summary:As a Vision Associate at Walmart, you will play a vital role in providing exceptional customer service and helping customers see better by assisting them in choosing the perfect set of glasses. Your responsibilities will include:Providing Great Customer Service: You will be the face of Walmart, ensuring that every customer interaction is positive...

  • Customer Service Associate

    2 months ago

    Cedar Rapids, United States Chick-fil-A Westdale Full time

    Starting Pay: Up to $15.00/hour Company: Chick-fil-A Blairs Ferry Voted as America's favorite & one of the fastest-growing quick-service restaurants in the country Industry leader in Customer Service & Hospitality Faith-based, individually owned & operated company Chick-fil-A has the highest customer satisfaction scores for 9 consecutive years Chick-fil-A...

  • Customer Service Associate

    2 months ago

    Cedar Rapids, United States Chick-fil-A Blairs Ferry Full time

    Job DescriptionJob DescriptionStarting Pay: Up to $15.00/hourCompany: Chick-fil-A Blairs FerryVoted as America’s favorite & one of the fastest-growing quick-service restaurants in the countryIndustry leader in Customer Service & HospitalityFaith-based, individually owned & operated companyChick-fil-A has the highest customer satisfaction scores for 9...

  • Customer Service Representative

    7 hours ago

    Cedar Rapids, Iowa, United States Walgreens Full time

    Customer Service Associate Role at WalgreensAs a Customer Service Associate at Walgreens, you will be responsible for delivering exceptional customer experiences, providing courteous and efficient checkout services, and recommending products to customers. Your goal will be to create a distinctive and delightful shopping experience for our customers.Key...

  • Customer Service Representative

    2 weeks ago

    Cedar Rapids, Iowa, United States Panera Bread Full time

    About Panera BreadAt Panera Bread, we're passionate about serving our customers with warmth and care. Our bakery-cafes are a welcoming space where people can come together to enjoy delicious food and drinks.Job SummaryWe're seeking a Customer Service Associate to join our team. As a Customer Service Associate, you'll be the face of Panera Bread, providing...

  • Chick-fil-A Customer Service Associate

    1 month ago

    Cedar Rapids, Iowa, United States Chick-fil-A Lindale Full time

    Position Title: Customer Service Associate at Chick-fil-A LindaleRecognized as one of America's most beloved and rapidly expanding quick-service dining establishments.Leading the industry in Customer Service and Hospitality.Privately owned and operated, with a foundation in faith.Chick-fil-A has achieved the highest customer satisfaction ratings for nine...

  • Customer Service Lead

    1 week ago

    Cedar Rapids, Iowa, United States Burlington Full time

    Burlington **Job Summary** As a Customer Service Lead at Burlington, you will play a key role in ensuring exceptional customer experiences. Your responsibilities will include: * Directing cashier coverage and customer flow at the front of lines to optimize service efficiency * Collaborating with the management team to effectively communicate promotions...

  • Customer Service Representative

    2 weeks ago

    Cedar Rapids, Iowa, United States Panera Bread Full time

    About Panera BreadWe are a fast-casual bakery-cafe chain that prides itself on serving high-quality, freshly prepared food and beverages in a welcoming and comfortable environment.Job SummaryWe are seeking a Customer Service Associate to join our team. As a Customer Service Associate, you will be responsible for providing exceptional customer service,...

  • Customer Service Representative

    2 weeks ago

    Cedar Rapids, Iowa, United States BHFO Full time

    {"Job Title": "Customer Service Associate", "Job Description": "Job SummaryWe are seeking a highly skilled Customer Service Associate to join our team at BHFO Inc. This role is responsible for providing exceptional customer service, resolving customer concerns, and promoting customer retention through effective communication and problem-solving skills.Key...

  • Customer Service Lead

    3 weeks ago

    Cedar Rapids, Iowa, United States Burlington Stores Full time

    Job Summary:We are seeking a highly motivated and experienced Customer Service Lead to join our team at Burlington Stores. As a Customer Service Lead, you will be responsible for leading day-to-day customer service initiatives, inspiring and motivating associates to provide exceptional customer service, and ensuring a customer-first focus is a top...

  • Customer Service Representative

    4 days ago

    Cedar Rapids, Iowa, United States BHFO Full time

    Job SummaryThe Customer Service Associate provides exceptional customer service to assist customers with questions, orders, returns, and issues. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.Key ResponsibilitiesRespond to customer inquiries via phone, email, and chatResolve customer...

  • Customer Service Representative

    4 weeks ago

    Cedar Rapids, Iowa, United States Burlington Full time

    About the Role:We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Burlington Stores, Inc. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized sales floor, and supporting the management team with day-to-day store operations.Key...