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Customer Service Lead

2 months ago

Cedar Rapids, Iowa, United States Burlington Full time

Burlington

**Job Summary**

As a Customer Service Lead at Burlington, you will play a key role in ensuring exceptional customer experiences. Your responsibilities will include:

* Directing cashier coverage and customer flow at the front of lines to optimize service efficiency
* Collaborating with the management team to effectively communicate promotions and company updates
* Monitoring and validating returns, exchanges, check authorizations, voids, and other transactions
* Supporting the training of associates to enhance their skills and knowledge

**Key Responsibilities**

* Direct cashier coverage and customer flow to ensure efficient service
* Assist management team in communicating promotions and company updates
* Monitor and validate returns, exchanges, check authorizations, voids, and other transactions
* Support training for associates

**What We Offer**

* Competitive compensation and benefits package
* Opportunities for career growth and development
* Collaborative and dynamic work environment

**How to Apply**

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.