Client Service Coordinator

4 weeks ago

Los Angeles, United States Floyd's 99 Barbershop Full time

Overview: Floyd's Barbershop

is looking for a

Client Service Coordinator

to join our team. Are you an outgoing, customer-focused multi-tasker? If so, we would love to speak with you

What's in it for you?

Hourly pay of $17.25-18.75/hour Monthly bonus potential Full health benefits for full-time employees (Medical, Dental, Vision) Employee Assistance program (discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more) Ongoing opportunity for growth Fun and relaxed environment where individuality is not only embraced, but celebrated Free Services monthly Discounts on product Locations nationwide should you ever want or need to relocate

Responsibilities: Customer Service Coordinator Responsibilities:

Answer shop phones, make reservations, answer questions regarding our services, quote wait times, and take necessary messages for staff Communicate service pricing, providing quotes, and upselling retailing and services as needed Participate in company initiatives and ongoing promotions Provide a high level of support and customer service for clients & team members Follow all cash handling procedures when counting cash for opening and closing shifts and creating deposits for the banking process Maintain the organization of the front desk at all times Perform cleaning duties throughout shift to ensure company brand standards Ensure shop equipment and supplies are stocked and organized Assist with retail presentation and stocking

Qualifications: Customer Service Coordinator Qualifications:

2+ years of experience in a customer facing role within Retail, Hospitality, or the Beauty Industry is required Experience in a fast-paced environment Strong desire to help others and team-focus Excellent phone and in-person communication skills with both clients and coworkers Ability to organize, prioritize, and follow up effectively Ability to work a flexible schedule; including nights and weekends Critical thinker who can maintain confidentiality, be concise, and very detail-oriented

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