Client Services Coordinator

3 weeks ago

Los Angeles, United States Chrysalis Center Inc Full time

**Job Summary**:
The Client Services Coordinator (CSC) is responsible for providing high quality services to the justice impacted, homeless and low-income individuals who come through our doors every day. This role is key in coordinating services; ensuring adherence to organizational procedures; and fostering a safe, welcoming and professional work environment. This position requires a positive attitude, excellent customer service skills, highly developed interpersonal skills and the ability to multitask in a high-volume, fast-paced environment.

**Duties and responsibilities to include, but not limited to**:
**Provide High Quality Services to Individuals Visiting Chrysalis**
- Establish welcoming presence and maintain positive, motivating demeanor and tone.
- Facilitate client’s access to Chrysalis programs and resources.
- Greet guests and assist them as needed.
- Promote and explain Chrysalis services accurately to visitors and callers.
- Carry out aspects of client orientation: distribute and explain the Client Services Form, assist with scheduling enrollments.
- Assist clients in accessing resources from partner agencies.
- Coach clients on professional behavior when necessary.
- Provide 1:1 services to clients.

**Facilitate Front Lobby Operations**
- Administer client use of supportive resources such as the computer lab, phones, copier, mail, etc.
- Be aware of classes and other activities taking place and direct clients to activities as needed.
- Manage and respond to all incoming telephone calls.
- Inform guests of rules/procedures/policies.
- Assist in de-escalating situations as needed.
- Assist with closing and opening procedures.
- Work collaboratively with other Chrysalis staff members to maintain a calm, orderly environment.

**Provide Administrative and Staff Support**
- Input client data and case notes into Salesforce (data system) promptly and accurately.
- Maintain supply of employment curricula and client service forms for use and distribution.
- Maintain up-to-date supplies for classes (handouts, teaching notes, and class sign-in sheets, etc.).
- Provide administrative support to Employment Specialists as needed.
- Assist the Director of Reentry Initiatives, Program Managers, Senior Employment Specialist, and staff as needed.
- Participate in outreach activities, such as resource and job fairs, as needed.
- Participate in case conference and staff meetings to help accurately assess and meet client needs.
- Participate in organizational meetings, trainings and other functions.

**General Duties**
- Adhere to all Chrysalis policies and procedures.
- Support the Chrysalis Mission and adhere to the Chrysalis Code of Ethics.
- Other duties as assigned.

**Job Skills & Qualifications**:

- Passion for Chrysalis’s mission. Sensitivity and understanding of various cultures and lifestyles.
- Previous customer service experience in fast-paced environment desired.
- Bilingual (English/Spanish) a plus.
- Exceptional customer service skills.
- Excellent interpersonal and intercultural skills.
- Excellent communication and organizational skills.
- Ability to maintain appropriate boundaries with staff and clients.
- Computer literacy, data processing, and word processing skills (MS Office).
- Ability to motivate others and to solve problems.
- Ability to communicate agency needs and policies to clients in a supportive and patient manner.
- Ability to maintain a professional environment.
- Ability to work in a fast-paced setting and work well under pressure.
- Demonstrated ability to use good judgment, diplomacy and tact.
- Ability to handle sensitive information and maintain confidentiality.
- Team player, with a clear understanding of team dynamics, who is willing to help other employees when needed.
- Experience and/or desire and commitment to work with homeless, low-income, recovering populations.
- Willingness to work flexible schedule depending on needs.
- Willingness to travel to meetings and other offices as necessary. Mileage reimbursed.

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