Loan Servicing Assistant

Summary This position is located in the Small Business Administration, Santa Ana National Disaster Loan Resolution Center in Santa Ana, CA. The Disaster Loan Servicing Center assists customers from the time the proceeds of a disaster loan are disbursed until the loan is paid off. The incumbent is responsible for assisting Loan Specialists in servicing or liquidating a full range of disaster business and home loans. Responsibilities As a Loan Servicing Assistant, GS-1101-07, you will be responsible for: Analyzing financial statements of SBA disaster loans, which are considered potential problems; comparing present with previous statements to determine trends in financial conditions and compliance with loan terms and conditions; and following up with borrower or bank on any serious violations noted. Independently servicing a selected portfolio of disaster loans, concentrating on those over 30 days past due by initiating collection letters and contacting borrowers who are less delinquent in order to determine the cause of the delinquency and to propose corrective action for resolving the problem. Initiating and signing as recommending official actions including charge-off, deferment, due date change, extension of maturity, payment modification, return to servicing, referral to liquidation. Making recommendations to the loan specialist, and initiates remedial action as determined necessary (i.e., letter, MA visit, etc.). Answering written requests from banks and borrowers and other financial institutions concerning payments on loans, interest rates, loan balances, terms conditions, and other credit information; is mindful of Freedom of Information and Privacy Acts when responding to such requests. Answering verbal requests from banks and borrowers and other financial institutions concerning payments on loans, interest rates, loan balances, terms conditions, and other credit information; is mindful of Freedom of Information and Privacy Acts when responding to such requests. Requirements Conditions of Employment Qualifications Specialized Experience for GS-07: One year of specialized experience, equivalent to the GS-06 grade level in the Federal service, obtained in either the private or public sector: performing a variety of servicing, collection and liquidation administrative duties applicable to consumer and commercial loans, such as preparing correspondence, data entry, filing and researching; and retrieving loan information to include initiating and recommending liquidation actions; and providing technical guidance to new/lower graded employees. These qualifications must be clearly referenced in your resume. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's Qualifications web site: General Business and Industry Series 1101a Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. TIME-IN-GRADE: If you are a current career or career-conditional federal employee applying for promotion under Merit Promotion you must have completed a minimum of 52 weeks in positions at the next level lower than the position being filled All qualification requirements must be met by 11:59 pm (Eastern Time) on 05/10/2024. Education Education may not be substituted for experience for this position. Additional Information This is a bargaining unit position with AFGE Local 228. This is not a (drug) testing designated position (TDP) Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: sastaffing.gov/Apply/index.php?title=Reasonable\_Accommodations\_for\_USA\_Hire CTAP/ICTAP: Career Transition Assistance Plan (CTAP) is a program that helps "surplus" or "displaced" federal employees improve their chances of finding a new job in their current agency (intra-agency, i.e. SBA employees only). Inter-Agency Career Transition Assistance (ICTAP) is a program that helps "surplus" or "displaced" federal employees improve their chances of finding a new job at another agency (inter-agency; i.e. not applying to their current or former agency). You are eligible for CTAP/ICTAP if: You are a current federal employee who meets the definition of a "surplus" or "displaced" employee meaning you have received official notice that your job is no longer needed or that you will lose your job by Reduction-in-Force (RIF). Your agency, or the agency to which you are applying, is accepting applications from within or outside of the permanent workforce. The position to which you are applying MUST BE in the Local Commuting Area of the position of record from which you are being displaced. You meet the qualifications and other requirements of the job for which you are applying. This includes being rated as well-qualified for the position (score of 85 or better based on your responses to the competencies and associated questions listed within the assessment). Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. For additional information visit www.sss.gov. Consistent with work requirements and current SBA Policy, and all applicable provisions of the collective bargaining agreement with AFGE the SBA offers employees opportunities to perform work at an alternative location (e.g. home). Telework may be available. For information on Telework visit: elework.gov/ Additional vacancies may be filled from this vacancy announcement if additional vacancies occur within 180 days of the date the certificates were issued.