PT Customer Lead
4 weeks ago
pt
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.
PRIMARY PURPOSE
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through
excellent customer service.
DUTIES AND RESPONSIBILITIES
Responsibilities:
•Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
•Greet each customer and uses his or her name whenever possible
•Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
•Check the bottom of every cart and under all baby seats for items before completing an order
•Follow correct bagging procedures for the correct use of bags by type
•Scan customers' order and handles the payment transaction, per standard practice
•Avoid personal conversations with other associates when customers are present
•Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
•Follow procedures for refunds and error correction
•Make every attempt to maintain accurate cash control
•Follow procedures and performs overrides
•Identify customers needing assistance and offers to take the customer's order to their car including Food Lion To-Go orders (if applicable).
•Maintain alertness and call for assistance when needed to service customers per service standards
•Check prices quickly and accurately
•Is courteous and helpful to other associates
•Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
•Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
•Ensure work station and front-end area (if applicable) of the store has a neat and clean presentation
•Report any register malfunction to the Customer Service Manager or MOD
•Ensure the MVP savings center KIOSK is filled with paper and properly working
•Observe and correct all unsafe conditions that could cause associate or customer accidents
•Notify QA of any cleaning issues or maintenance required on front end
•Successfully complete computer-based training (CBT) and training aid courses
•Perform the task of cashier when scheduled or as needed per the surge plan guidelines
•Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained
•Perform the task of Food Lion To-Go Runner when scheduled or as needed.
•Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper and restocks cigarette drawers at each check lane
•Find more efficient ways to do the job and seeks to reduce costs and improve labor productivity
•Perform all other duties as assigned
QUALIFICATIONS
•High school graduate or equivalent preferred
•Effective communication and customer service skills
•Ability and willingness to learn multiple tasks and technical requirements of the job
•Ability to perform the technical requirements of cashier and service center
•Must meet minimum age requirements to perform specific job functions
•Must be able to meet the physical requirements of the position, with or without reasonable accommodations
PHYSICAL REQUIREMENTS
•Ability to use computers, smart devices, and other communication systems required to perform job functions
•Perform repetitive hand and arm motions
•Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
•Pull or push up to 75 lbs. on occasion
•Stand 100% of the time, frequently walking short distances
•Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
•Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
•Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
•Meet established volume activity standards for the position
•Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
•Have sufficient visual ability to check ID cards, checks, invoices and other written documents
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.
-
Customer Experience PT
2 months ago
Charlotte, United States Michaels Stores Full timeCustomer Experience PT page is loaded **Customer Experience PT** **Customer Experience PT** locationsCharlotte-10239 Perimeter Pkwy time typePart time posted onPosted Today job requisition idR00119197 Store - Charlotte - NorthLake, NC**We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most...
-
PT Customer Lead
1 month ago
Charlotte Hall, United States Food Lion Full timeAddress: USA-MD-Charlotte Hall-30290 Mt Wolf Rd Store Code: Store 01319 Front End (7221475) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. Primary Purpose To provide...
-
PT Customer Lead
2 months ago
Charlotte, United States Food Lion Full timeAddress: USA-NC-Charlotte-9112 S Tryon St Store Code: Store 00518 Front End (7211755) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE To provide fast,...
-
PT Customer Lead
2 weeks ago
Charlotte, United States Food Lion Full timeCategory/Area of Expertise: Retail Operations Job Requisition: 121298_external_USA-NC-Charlotte Address: USA-NC-Charlotte-4709 Tuckaseegee Rd Store Code: Store 00748 Front End (7214718) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...
-
Physical Therapist
2 months ago
Charlotte, United States FYZICAL Therapy and Balance Centers Full timeJob DescriptionJob DescriptionFind your perfect career fit with FYZICAL, an innovative company that is committed to your growth and success, when you join us at our Monroe, NC location as our newest Physical Therapist (PT)!Feel secure knowing you are backed by a supportive practice leader who has chosen you to be part of an elite group of professionals...
-
Physical Therapist
3 days ago
Charlotte, United States FYZICAL Therapy and Balance Centers Full timeJob DescriptionJob DescriptionFind your perfect career fit with FYZICAL, an innovative company that is committed to your growth and success, when you join us at our Monroe, NC location as our newest Physical Therapist (PT)!Feel secure knowing you are backed by a supportive practice leader who has chosen you to be part of an elite group of professionals...
-
PT Cashier
2 months ago
Charlotte, United States Michaels Stores Full timePT Cashier page is loaded **PT Cashier** **PT Cashier** locationsCharlotte-10239 Perimeter Pkwy time typePart time posted onPosted 3 Days Ago job requisition idR00124055 Store - Charlotte - NorthLake, NC**We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world!** ...
-
Customer Success Lead
4 weeks ago
Charlotte, United States Townsquare Media Broadcasting, LLC Full timeCommunicating with clients to ensure that all of their needs are understood and addressed Building strong client relationships to maintain old business and acquire new customers Developing new opportunities to upsell existing customers Maintaining ac Customer Experience, Lead, Client Relations, Retail, Customer
-
Customer Experience Lead
2 months ago
Charlotte, North Carolina, United States BHS Corrugated & Robotics Full timeBHS Corrugated is seeking a Customer Experience Lead to join our growing team in Charlotte, NC SummaryAs the Customer Experience Lead, you will be responsible for championing customer satisfaction initiatives and driving improvements across all departments. Reporting directly to VP Sales – NASA, you will collaborate closely with various teams to identify...
-
Customer Success Lead
2 months ago
Charlotte, United States Townsquare Interactive Full timeCustomer Success Lead**This position requires you to work in our Charlotte Uptown office**About Townsquare Interactive: At Townsquare Interactive, we specialize in empowering small and medium-sized businesses to thrive. Our stellar business management platform enhances customer flow, ensuring ongoing success. From comprehensive business management software...
-
Customer Success Lead
4 weeks ago
Charlotte, United States Townsquare Interactive Full timeCustomer Success Lead**This position requires you to work in our Charlotte Uptown office**About Townsquare Interactive: At Townsquare Interactive, we specialize in empowering small and medium-sized businesses to thrive. Our stellar business management platform enhances customer flow, ensuring ongoing success. From comprehensive business management software...
-
Customer Success Lead
4 weeks ago
Charlotte, United States Townsquare Interactive Full timeJob DescriptionJob DescriptionCustomer Success Lead**This position requires you to work in our Charlotte Uptown office**About Townsquare Interactive:At Townsquare Interactive, we specialize in empowering small and medium-sized businesses to thrive. Our stellar business management platform enhances customer flow, ensuring ongoing success. From comprehensive...
-
Customer Support Team Lead
2 days ago
Charlotte, North Carolina, United States Caesarstone Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at Caesarstone. As a key member of our customer service department, you will be responsible for leading, coaching, and motivating a team of customer support representatives to achieve exceptional customer service goals.Key ResponsibilitiesLead and manage a...
-
Customer Service Supervisor
5 days ago
Charlotte, North Carolina, United States Michaels Stores Full timePosition OverviewThe role of the Customer Experience PT is pivotal in ensuring a seamless shopping experience for our customers. This position focuses on managing front-end operations while leading a dedicated team to uphold our brand's values.Key ResponsibilitiesDeliver an exceptional customer-centric shopping experience by overseeing effective front-end...
-
Team Lead-Customer Service
4 weeks ago
Charlotte, United States Ameriprise Financial Full timeLead and coach direct reports, provide work direction and support to team on process or procedures related to transaction processing or customer service standards and techniques. Assist and coach direct reports in resolving complex or high priority s Customer Service, Team Lead, Processing, Asset Manager, Financial Planning, Retail, Customer
-
Customer Strategy and Insights Lead
2 months ago
Charlotte, United States BHS Corrugated & Robotics Full timeJob DescriptionJob DescriptionBHS Corrugated is seeking a Customer Strategy and Insights Lead/Customer Experience Lead to join our growing team in Charlotte, NC! Are you passionate about enhancing customer experiences and driving customer satisfaction? Do you excel in using metrics and feedback to identify and solve challenges? If so, we invite you to join...
-
Customer Strategy and Insights Lead
3 months ago
Charlotte, United States BHS Corrugated North America Full timeBHS Corrugated is seeking a Customer Strategy and Insights Lead/Customer Experience Lead to join our growing team in Charlotte, NC! Are you passionate about enhancing customer experiences and driving customer satisfaction? Do you excel in using metrics and feedback to identify and solve challenges? If so, we invite you to join our team at BHS Corrugated...
-
Customer Strategy and Insights Lead
3 months ago
Charlotte, United States BHS Corrugated North America Full timeBHS Corrugated is seeking a Customer Strategy and Insights Lead/Customer Experience Lead to join our growing team in Charlotte, NC! Are you passionate about enhancing customer experiences and driving customer satisfaction? Do you excel in using metrics and feedback to identify and solve challenges? If so, we invite you to join our team at BHS Corrugated...
-
Customer Engagement Specialist
5 days ago
Charlotte, North Carolina, United States Michaels Stores Full timePosition OverviewThe Customer Experience PT role focuses on delivering an exceptional shopping journey by overseeing and executing effective front-end operations. This position is crucial in leading omni-channel processes and maintaining store recovery standards to uphold our Brand Promises.Key ResponsibilitiesAssist the Store Manager in ensuring compliance...
-
Lead Customer Strategy and Insights
1 week ago
Charlotte, North Carolina, United States BHS Corrugated North America Full timeBHS Corrugated is looking for a Customer Strategy and Insights Lead to enhance our operations. Are you dedicated to improving customer interactions and fostering satisfaction? Do you have a knack for utilizing data and feedback to tackle challenges? If so, we encourage you to consider this opportunity at BHS Corrugated North America, Inc. as a Customer...