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Quality Assurance Manager

4 months ago

Cary, United States PCB Piezotronics, Inc. Full time

The Primary objective for our Quality Assurance Manager role is to establish and maintain a robust quality system by creating improvements and overseeing the maintenance of our Temposonics Quality system. This would include implementing standards and procedures to control product quality and reliability. The Quality Assurance Manager will be responsible for supervising, guiding, training and developing programs and personnel to meet established customer satisfaction and cost goals.

Major Areas of Accountability

1. Develops and implements programs and processes (systems) which cross-functionally drive the continuous improvement and attainment of established quality targets (FPY, COPQ, Customer DPPM). Manages local quality department and works with colleagues internationally to recommend changes. Monitors actions throughout organization to ensure progress and takes necessary corrective actions.

2. Supports New Product Introduction (NPI) process using advanced quality planning (APQP) tools as appropriate. Leads review of APQP documentation with customers as required.

3. Recommends, develops, and manages customer issue response system to ensure the company provides the right response to our customers and that we fulfill any and all legal obligations in our response. Acts as company representative on quality issues and may interface directly with customers to resolve quality issues. Defines process, roles and responsibilities, and standards to accurately capture, escalate, communicate and track all customer related issues. Establishes the process and methodology to clearly communicate both individual problem resolution and overall system performance. Establishes training requirements, materials and process for training all worldwide stakeholders. Assesses feasibility of proposed solutions and initiates the formation of resolution teams, as necessary.

4. Develops and monitors quality metrics related to customer satisfaction in the performance of product offerings, recommending actions based on results. Establishes regular communication regarding quality program by publishing results.

5. Leads quality certification activities, (e.g., ISO 9001, regulatory agency factory approvals) and initiates actions to ensure records comply with accrediting, regulatory, statutory, and contracting requirements and standards.

6. Manages both external audits and the internal audit program, ensuring complete and business-effective audits. External audits include both customer and vendor (in conjunction with purchasing) audits. Schedules and monitors audit compliance and takes corrective action as appropriate.

7. Leads quality improvement initiatives with component or service providers using product quality monitoring and audit practices. Partners with functional leaders to ensure the voice of the customer is translated effectively into improvement actions across the business.

8. Ensures processes, support and training are in place for proper functioning of assigned quality system elements, such as product/process quality, preventive action, corrective action, internal auditing, and documentation.

9. Studies, evaluates, and makes appropriate recommendations to management regarding special projects and problems as they relate to Quality (both internal and customer perceived quality) and quality systems.

10. Provides input to annual operating budget and manages against that budget.

11. Responsible for the on-going management and development of assigned employees. Determines staffing and skill requirements to meet departmental needs and implements plans to satisfy those requirements.

12. Knows and applies the divisions quality policy and procedures of ISO 9001 as it relates to area of responsibility and the organization. Follows all standard operating procedures as prescribed and notifies appropriate personnel of any non-conformance.

Minimum Qualifications

Education: Bachelors Degree or equivalent in Electronic / Engineering or related field

Experience:

  • Related Quality certifications or coursework desired.
  • Thorough understanding of Quality programs and systems.
  • Eight years experience in a manufacturing environment in a supervisory/management role.
  • Demonstrated experience reducing customer defects and COPQ.
  • Computer skills with QA software, statistical tools and ERP Systems.
  • Demonstrated ability to build strong relationships both internally and externally; Experiences in working in international/ global Structures across different countries.
  • Able to successfully interact with all levels within the organization, across departments and locations.
  • Good verbal and written communication skills.
  • Demonstrated problem-solving skills.
  • English skills: Germany skills are welcome.
  • Able to travel national and international.
  • Experiences in automotive are a plus.


Preferred Qualifications: Master's Degree

Physical Demands (U.S. only)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Equal Employment Statement

Temposonics, LLC is an equal opportunity employer and as such takes affirmative steps to safeguard employees and applicants from discrimination on the basis of protected class status, including race, creed, color, religion, sex, sexual orientation, gender identity, national origin, age, military or veteran status, disability, predisposing genetic characteristics, marital or family status, domestic violence victim status, arrest record or criminal conviction history, political affiliation, or any other impermissible basis.

Diversity, Equity and Inclusion Statement

Amphenol is committed to workplace diversity and fostering a culture of equity, inclusion and belonging across our organization. Diversity and inclusion means to respect and value difference, and we believe these values are the cornerstones of high-performance organizations.