Temporary Customer Support Specialist

4 weeks ago


Philadelphia, United States ARDEX Group Full time

**Temporary Customer Support Specialist**+ **Job Tracking ID**: HR/RR+ **Job Location**: Aliquippa, PA+ **Job Type**: Full-Time/Regular+ **Date Updated**: May 17, 2021+ **Starting Date**: ASAP**Job Description:**ARDEX Americas (), is the Global industry leader in the manufacturing and development of high-performance specialty building materials. Our success is built on continuously innovating products that shape the construction industry, and a strong team committed to delivering 'customer first' solutions. We promote an inclusive 'Growth Mindset culture', driven by collaboration, creative thinking and idea sharing.We are looking to hire a **Temporary Full-Time Customer Support Specialist** to help support our growing business. This position will be responsible for distributing daily invoices and small parcel order handling for our retail and OEM business as designated.This is a full-time temporary position (Monday-Friday) and the working hours are 8:00 a.m. - 4:30 p.m. with a half-hour unpaid lunch. It will be based at our Corporate campus, 20 minutes North of Pittsburgh International Airport.**Responsibilities:*** Transmit invoices to customers via email, fax and US mail as required and maintain invoicing list with appropriate changes* Complete Invoicing in customer web portals as required* Manage order processing for designated small parcel orders (homedepot.com, etc.)* Support colleagues during periods of absence, and provide support to the Customer Support Manager+ Provide freight quotations+ Respond to inventory availability questions+ Track shipments+ Follow-up on issues related to EDI order processing**Key Processes:*** Invoicing* Filing* Order Entry* Freight Quoting* Inventory checks**Experience and Skills:*** Understand and demonstrate proper Customer Support protocol* Strong business judgement and ability to make sound business decisions in service of the ARDEX Distributor* Order processing and invoicing experience required* Ability to address and resolve problems and needed actions independently and quickly* Ability to process high volumes of data while retaining 100% accuracy* Working knowledge of SAP and SAP processes or other integrated accounting system is highly desirable* Working knowledge of EDI, Outlook email, MS Word, and MS Excel* High emphasis on customer service* Positive, professional and solution driven attitude* Ability to adapt to a changing environment, attention to detail* Ability to complete tasks accurately and in a timely fashion**Education:*** High school diploma with relevant work experience**Benefits**Competitive salary based on experience.#J-18808-Ljbffr

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