Customer Support Engineer
4 weeks ago
How you will help
As a Customer Support Engineer, you will assist our customers with technical issues, inquiries, and concerns related to all of HealthVerity's products or services with a primary focus on RWD. You will play a critical role in ensuring customer satisfaction by providing timely and effective resolutions to problems. Customer support engineers possess a deep understanding of the product or service they support, enabling them to troubleshoot issues, offer guidance on usage, and provide solutions tailored to the customer's needs. You will interpret customer issues and own triage through creative problem solving to initiate tier one support and enhance the customer experience through timely remediation. You will serve a vital role in maintaining strong customer relationships and fostering loyalty to the brand or company they represent.
What you will do
Serve as the first line of support and point of contact for HealthVerity's customers.Own customer-specific production projects.
Work cross-functionally with the DI&A, Delivery, and Data Operations groups to interpret our client deliverables.
Develop a deep understanding of HealthVerity's healthcare data assets.
Triage common RWD questions through contract review, validation of delivery specifications, internal data investigation, and external query logic assessment.
Remediate and/or initiate remediation procedures for customer issues.
Create a knowledge repository of data issues inclusive of use cases, triage steps, and resolution scenarios.
Develop client-facing documentation for common data questions and answers.
How success is defined
Mean time to response
Mean time to resolution for customer requests
First time right resolution rateCustomer engagement/retention scores
Cross-functional team engagement and escalation clarity
Required skills and experience
4+ years' experience in the data industry, preferably in a big data environments
Proficient in programming against large data assets with a working knowledge of SQL
Ability to gather requirements, test strategies, design deliverables
Proven analytical, evaluative, and problem-solving abilitiesExtensive experience working in a team-oriented, collaborative environment
Desired skills and experience
BS degree in math, statistics, or a healthcare related field Knowledgeable in Python.
Base salary for the role is commensurate with experience and can range between $75, ,000 + annual bonus opportunity.
-
Remote IT Support Specialist
1 week ago
Philadelphia, Pennsylvania, United States Hunter Wave Full timeHunter Wave is looking for a 100% Remote IT Support Specialist to join our team. This person is responsible for the end-to-end planning, building, and deploying of our software systems. He/she will be able to drive the programming of well-constructed, testable code.The ideal candidate will have a broad technical background, a solid understanding of...
-
Director, Customer Success
2 weeks ago
Philadelphia, Pennsylvania, United States Burro Full timeBurro is the leading robotics company in the world by number of robots working outdoors in the field with real customers. Our mission is to free people from tedious work and solve the critical labor shortages faced by farmers and others that work outdoors. To accomplish our mission, we need a world-class, diverse team where everyone feels comfortable sharing...
-
Technical Support Specialist
1 month ago
Philadelphia, Pennsylvania, United States bioMérieux Full timeA family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution...
-
Senior Data Engineer
2 days ago
Philadelphia, Pennsylvania, United States Perpay Full timeAbout Us:We believe everyone deserves a chance to improve their financial future. We're dedicated to building simple and inclusive financial products that help our members create healthy habits and achieve economic stability.Some things we're excited about:$500 million in spending power used by our membersIncreasing members' credit by 36 points (on average)...
-
Junior Data Engineer
2 days ago
Philadelphia, Pennsylvania, United States Perpay Full timeAbout Us:We believe everyone deserves a chance to improve their financial future. We're dedicated to building simple and inclusive financial products that help our members create healthy habits and achieve economic stability.Some things we're excited about:$500 million in spending power used by our membersIncreasing members' credit by 36 points (on average)...
-
Engineer 1, Software Dev
1 week ago
Philadelphia, Pennsylvania, United States Comcast Full timeMake your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and...
-
Field Service Engineer I
2 weeks ago
Philadelphia, Pennsylvania, United States Ziehm Orthoscan Full timeZiehm Orthoscan Inc. a Medical Device manufacturer is currently seeking a motivated, career-oriented professional with a positive can-do attitude to join our team as a full-time Field Service Engineer I experienced with medical digital imaging systems and general fluoroscopy equipment.Why Work for Ziehm Orthoscan Inc.?There's something special about our...
-
Mid-Level Data Engineer
2 days ago
Philadelphia, Pennsylvania, United States Perpay Full timeAbout Us:We believe everyone deserves a chance to improve their financial future. We're dedicated to building simple and inclusive financial products that help our members create healthy habits and achieve economic stability.Some things we're excited about:$500 million in spending power used by our membersIncreasing members' credit by 36 points (on average)...
-
Engineer II
1 month ago
Philadelphia, Pennsylvania, United States W Philadelphia Full timeJob Number Job Category Engineering & FacilitiesLocation W Philadelphia, 1439 Chestnut Street, Philadelphia, Pennsylvania, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryRespond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues with...
-
Engineer II
1 week ago
Philadelphia, Pennsylvania, United States Philadelphia Marriott Downtown Full timeJob Number Job Category Engineering & FacilitiesLocation Philadelphia Marriott Downtown, 1201 Market Street, Philadelphia, Pennsylvania, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryRespond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance...
-
Senior Transmission Engineer
2 months ago
Philadelphia, Pennsylvania, United States NES Fircroft Full timeGood Day The NES Chicago office currently has a great job opportunity with one of our giant power engineering companies located in Philadelphia, PA for a Transmission Engineer. This individual would be employed on a 6-month contract to hire basis and responsible for the engineering and design of high voltage kV) transmission lines using PLS-CADD. If this...
-
Entry-level Quality Engineer
1 week ago
Philadelphia, Pennsylvania, United States Cognizant Full timeEntry-level Quality Engineer Position Overview With the growth of smart phones, tablets and new operating systems requiring constant updates daily, quality products are more critical than ever before. Cognizant's Quality Engineering & Assurance (QEA) practice partners with you to bolster development initiatives, providing reliable support across a...
-
Transportation Engineer
1 week ago
Philadelphia, Pennsylvania, United States Gannett Fleming Full timeWhat You Will Do:Gannett Fleming has completed more than 400 assignments worldwide as a recognized leader in the continually evolving transportation operations and engineering arena. Gannett Fleming addresses prime transportation client concerns, including reducing fuel consumption and emissions, managing incidents, and providing vital traveler information....
-
Team Lead, Software Engineer
1 week ago
Philadelphia, Pennsylvania, United States Clario Full timeOversees a specific product or service group made up of software engineers, technicians and/or support personnel.ESSENTIAL DUTIES AND RESPONSIBILITIES:Develops, deploys and maintains software applications according to the study specifications. Integrates the acquired device data with the backend project specific databasesParticipates in decision making of...
-
Infrastructure Engineer
2 days ago
Philadelphia, Pennsylvania, United States The Judge Group Inc. Full timeLocation: REMOTESalary: NegotiableDescription: Our client is actively searching for an Infrastructure Engineer specializing in Confluent Kafka.Key Responsibilities:The role calls for engineers adept at installing, configuring, and maintaining Confluent Kafka on-premises, with additional skills in Redpanda being advantageous.Essential Technical...
-
Field Service Engineer
1 week ago
Philadelphia, Pennsylvania, United States Green Recruitment Company Full timeJob Title: Field Service EngineerLocation: Philadelphia, PAContract Type: 12-month contractHourly Rate: $35-$45, dependent on experienceThe Green Recruitment Company is thrilled to offer an exciting opportunity for a dynamic Field Service Engineer to join a pioneering team dedicated to Utility Scale Solar PV Sites in Philadelphia. If you are passionate...
-
Senior Automation Test Engineer
1 week ago
Philadelphia, Pennsylvania, United States Capital One Full time1735 Market St , United States of America, Philadelphia, PennsylvaniaSenior Automation Test Engineer Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers...
-
Engineering Supervisor
1 week ago
Philadelphia, Pennsylvania, United States Courtyard Philadelphia Downtown Full timeOverviewOpportunity: Engineering SupervisorPerform general maintenance functions to ensure guest service and sustainability standards are achieved and maintained throughout the hotel structure. Potential Career PathChief Engineer – Area Chief Engineer – Regional Director of EngineeringEssential Job FunctionsAssist Chief Engineer in interviewing,...
-
Software Engineer
1 week ago
Philadelphia, Pennsylvania, United States FreedomPay Full timeThe FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay's technology has been purposely built to deliver rock solid performance in the highly complex environment of...
-
VIE- Industrial Engineer
1 week ago
Philadelphia, Pennsylvania, United States Alstom Full timeReq ID:454496 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...