Technical Support Specialist

3 weeks ago

Philadelphia, United States bioMérieux Full time

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.

 

 

 

bioMerieux has a position open for a Technical Support Specialist (Life Science Application Specialist) to be based in Philadelphia, USA.

 

Within the Global Industry Customer Service (GiCS), the Technical Support Specialist (Life Science Application Specialist) is responsible of Complaint Handling Process. It includes the management, the coordination and the accountability of the end to end investigation. You will be responsible, as Technical Support Specialist (Life Science Application Specialist), to the management of all requests from our subsidiaries/distributors.

 

You have to demonstrate leadership capabilities to contribute to improve the satisfaction of our end industry customers.

 

What will be your responsibilities?

 

  • Provide technical support to subsidiaries and distributors on a product/reagent range intended for Industry Food Customers
  • Be responsible of managing/coordinating investigations with experts and related departments on the concerned range of products
  • Contributes to action plans for critical situations and or contribute to task force
  • Coordinate with various cross-functional teams within the organization including QA, Manufacturing, Supply Chain and R&D to investigate incoming enquiries from our subsidiaries and distributors.
  • Track/report the status of investigations and escalate concerns to management in a timely manner and make decision/action plans for resolution.
  • Perform complaint trend analysis and prepare reports for other departments.
  • Provide feedback on product/service issues to R&D, manufacturing and main other range stakeholders.
  • Contribute to the design of support tools for subs/distributors to use in the support of customers (troubleshooting, guide, FAQ…).
  • Coach subsidiaries/distributors on support desks activities and troubleshooting at customer sites or remotely if necessary.
  • Be the referent in case of audit and lead the audit preparation – 1st line of contact in case of audit.

 

Who are you?

 

  • Bachelor’s degree in Biotechnology, Biology, Biochemistry or Pharmacy/Medicine degree is preferred OR Associates Degree with 3-5 years relevant experience is similar position (e.g. Technical Support, Field Application Specialist/Engineer...)
  • Fluent in english
  • Good communication skills, good team spirit, analysis and synthesis
  • Must possess good technical writing skills for drafting investigation reports, customer letter and other communications
  • You are recognized for your leadership, and your ability to convince and gain buy-in.
  • Committed to customer and to service with a sense of urgency and accountability.
  • Exposure to Quality and Manufacturing field required with knowledge of root-cause investigations, implementation of CAPA
  • Knowledge in ERP functioning and reporting tools (SAP, CRM…)
  • Must be proficient in Microsoft Office tools
  • Cross cultural flexibility

bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.

  • Technical Support Specialist

    3 weeks ago

    Philadelphia, Pennsylvania, United States bioMérieux Full time

    A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution...

  • Technical Support Specialist

    3 weeks ago

    Philadelphia, United States bioMerieux SA Career Site - MULTI-LINGUAL Full time

    A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution...

  • IT Support Specialist

    1 week ago

    Philadelphia, United States Gridiron IT Full time

    Gridiron IT is seeking an IT Support Specialist to support a Federal client on a remote basis. Provide full-time Technology Support during normal operating hours. Occasional, non-scheduled work may be required outside of normal operating hours. Help Desk with service available during 8:00 AM to 6:00 Eastern Standard Time, Monday through Friday. analyze the...

  • IT Support Specialist

    3 days ago

    Philadelphia, United States Springboard Media Full time

    **IT Support Specialist - Tier 1** * Philadelphia, PA * Full Time * Springboard IT * Entry Level Springboard IT is seeking a Tier 1 IT Support Specialist to help support our business and education clients. We are looking for someone who loves the idea of working with an outstanding team to support and delight our client base. In this role, you will...

  • Behavior Support Specialist

    2 weeks ago

    Philadelphia, United States FullBloom, Inc. Full time

    Position at SESI Schools Shine on as a behavior support specialist. In special education and alternative education settings nationwide, the team members of Specialized Education Services, Inc. (SESI) shine a positive light on students who need academ Support Specialist, Behavior, Support, Behavioral, Specialist, Special Education, Healthcare

  • Technical Support Analyst

    1 week ago

    Philadelphia, United States Clarivate Analytics US LLC Full time

    We are excited to bring on a new Technical Support Analyst to join our growing team at Clarivate! As first point of contact for North America, you will be responsible for all inbound customer inquiries and providing expertise to customers, distributors, and internal stakeholders. As a key member of the team, your main purpose is to diagnose and resolve both...

  • Technical Support Analyst

    3 days ago

    Philadelphia, United States Clarivate Analytics US LLC Full time

    We are excited to bring on a new Technical Support Analyst to join our growing team at Clarivate! As first point of contact for North America, you will be responsible for all inbound customer inquiries and providing expertise to customers, distributors, and internal stakeholders. As a key member of the team, your main purpose is to diagnose and resolve both...

  • Technical Support

    3 weeks ago

    Philadelphia, United States Loxone Full time

    At Loxone we believe smart homes and building automation should be simple and affordable. We enable people to live and work happier, safer, and more comfortable lives in homes and buildings through the intelligent use of technology. In just 7 years, we’ve sold over 150,000 Loxone Systems installed by our global network of 13,000 Partners. In our...

  • Technical Support

    3 weeks ago

    Philadelphia, United States Loxone Full time

    At Loxone we believe smart homes and building automation should be simple and affordable. We enable people to live and work happier, safer, and more comfortable lives in homes and buildings through the intelligent use of technology. In just 7 years, we’ve sold over 150,000 Loxone Systems installed by our global network of 13,000 Partners. In our...

  • IT Technical Support Assistant

    2 weeks ago

    Philadelphia, United States Excel Medical Center Full time

    Striving for a Healthier Community!Excel Medical Center seeking a high-energy IT Technical Support Assistant to join us in our mission to provide direct clinical Adult primary care medicine to the medically underserved community in Philadelphia!We are a growing, with 14 locations in Philadelphia and a new 15th clinical location that we have just opened in...

  • IT Technical Support Assistant

    4 weeks ago

    Philadelphia, United States Excel Medical Center Full time

    Job DescriptionJob Description Striving for a Healthier Community!Excel Medical Center seeking a high-energy IT Technical Support Assistant to join us in our mission to provide direct clinical Adult primary care medicine to the medically underserved community in Philadelphia!We are a growing, with 14 locations in Philadelphia and a new 15th clinical location...

  • IT Technical Support Assistant

    3 days ago

    Philadelphia, United States Excel Medical Center Full time

    Striving for a Healthier Community!Excel Medical Center seeking a high-energy IT Technical Support Assistant to join us in our mission to provide direct clinical Adult primary care medicine to the medically underserved community in Philadelphia!We are a growing, with 14 locations in Philadelphia and a new 15th clinical location that we have just opened in...

  • Technical Support

    3 days ago

    Philadelphia, United States The Judge Group Inc. Full time

    Location: REMOTESalary: $15.00 USD Hourly - $20.00 USD HourlyDescription: You will provide Tier 2 level support, following established processes and procedures, to assist the customer with issue resolution for various network devices which will include opening TAC cases, assisting with OS configuration installs, and monitoring their success to...

  • Law Firm Technical Onboarding Specialist

    5 days ago

    Philadelphia, United States Rowland Personnel Recruiting and Staffing Full time

    Job DescriptionJob DescriptionWe are seeking a Law Firm Technical Onboarding Specialist / Trainer for our client located in Center City, Philadelphia.  A regional mid-sized law firm headquartered in Philadelphia, PA is seeking an individual with a Paralegal background familiar with most legal software programs.  This person will be responsible for setting...

  • Law Firm Technical Onboarding Specialist

    1 week ago

    Philadelphia, United States Rowland Personnel Recruiting and Staffing Full time

    Job DescriptionJob DescriptionWe are seeking a Law Firm Technical Onboarding Specialist / Trainer for our client located in Center City, Philadelphia.  A regional mid-sized law firm headquartered in Philadelphia, PA is seeking an individual with a Paralegal background familiar with most legal software programs.  This person will be responsible for setting...

  • Technical Support

    4 days ago

    Philadelphia, United States The Judge Group Full time

    Location: REMOTE Salary: $15.00 USD Hourly - $20.00 USD Hourly Description: You will provide Tier 2 level support, following established processes and procedures, to assist the customer with issue resolution for various network devices which will include opening TAC cases, assisting with OS configuration installs, and monitoring their success to...

  • Seeberger Application Support Specialist with SAP Integration

    4 weeks ago

    Philadelphia, United States The Brixton Group, Inc. Full time

    Job Description: We are looking for a dedicated Seeberger Application Support Specialist with a strong background in SAP integration. The successful candidate will be responsible for maintaining the optimal performance of the Seeberger application, addressing any technical issues that arise, and ensuring seamless integration with SAP systems.Key...

  • Behavioral Support Specialist

    1 week ago

    Philadelphia, United States Family First Care LLC Full time

    Position: Behavioral Support Specialist Candidate should meet the following criteria:Licensed in the state of PAAbility to provide quality services to patients receiving careWillingness and ability to perform the job duties as outlined in the plan of care for the patientFlexibility to take on variety of shifts 

  • Certified Peer Support Specialist

    1 week ago

    Philadelphia, United States Mitchell Martin Full time

    Our client, Located in Philadelphia, PA seeking for a Certified Peer Support Specialist Type: Contract Schedule: Full Time, Mon-Fri, 9a-5p Location: Philadelphia, PA Summary: We are seeking a full-time Peer Support Specialist to function as a member of a collaborative, multidisciplinary team that promotes self-determination, personal responsibility and...

  • Technical Support Analyst

    2 weeks ago

    Philadelphia, United States TWO95 International Full time

    Title – Technical Support Analyst Position – Fulltime Location – Philadelphia , PA Salary-$Open(Best Possible) Required Skills: Implementation, maintenance and support of server environments, local and wide area networks at al locations. May require sitting for extended periods of time. Light lifting and/or carrying, not to exceed 50 lbs. Manual...