Call Center Representative
1 month ago
Job Basics Location: Burr Ridge Hybrid Schedule after 90 Days - Night Shifts AVAILABLE ONLY Weekends are required Health, Vision, & Dental Insurance 401k with Employer Match About Accel Entertainment Accel Entertainment is the largest Gaming Terminal Operator in the country. We provide slot machines, redemption terminals, and amusement devices (pool tables, juke boxes, dart boards, etc.) to bars, restaurants, convenience stores, truck stops, and fraternal and veteran establishments across the country. Our focus is providing unmatched customer support, guidance, and compliance expertise so our partner establishments can grow their businesses and generate more revenue. SUMMARY: The primary responsibilities of this position include, but are not limited to, receiving in-bound service calls, troubleshooting issues, coordinating the dispatch of field personnel, ensuring field personnel are notified of new jobs, documenting the corrective steps taken, as well as assisting in other areas as needed. DUTIES AND RESPONSIBILITIES: Receive medium to high volume in-bound customer & location calls. Open customer & location “cases” to initiate and track inbound calls until all issues are resolved. Respond to customer & location calls by assessing issues and providing appropriate guidance to resolution. Dispatch service calls to Gaming Service Technicians to address and/or resolve technical customer issues in the field. Effectively manage challenging customers over the phone and escalate more complex customer issues to technical staff, as needed. Assess the logistic aspects of technicians, customers and their locations in each region throughout the state of Illinois. Update all status logs to ensure all cases are being dispatched properly and in a timely manner. Ensure all technicians are documenting their hours and accepting their jobs to accurately reflect all dispatched calls. Provide exceptional customer service level commitments for response times, product knowledge, and problem resolution or escalation. Work with the Service Solutions Team in a collaborative and professional manner to ensure efficiency of operations and a professional, respectful atmosphere. Continuously seek process improvement and improving customer satisfaction. Occasionally run reports utilizing Microsoft Excel. Utilize Microsoft Outlook, Salesforce, Field Service Lightning, Bomgar, Forticlient, & VNC Viewer software. QUALIFICATIONS: Minimum of one-year certificate from college or technical school, one to three years related experience, or equivalent combination of education and experience. One to three years of Dispatch Experience. Proficient in Microsoft Word, Outlook, and Excel. Demonstrated ability to remain calm when dealing with challenging scenarios that may arise when dealing with irate customers/locations. Demonstrates good organizational skills to get the technical staff to the customer sites with the right equipment and knowledge to do the job. Possesses effective communication skills both verbal and written, providing status during outages, following up after problems are resolved, documenting problems and resolutions. Detail-oriented with excellent people and telephone skills, able to meet deadlines, be self-motivated, a quick learner, able to handle multiple tasks, and a good problem solver. Flexible and willing to work long hours, requires availability for evenings and weekends. Commitment to being reliable for working scheduled shifts and being on time. Excellent written and verbal communication skills. Ability to understand and follow written and verbal instructions. Strong organizational and problem-solving skills, able to manage priorities and workflow. Ability to work independently as well as part of a team. Versatility, flexibility, and a willingness to work within constantly changing protocols and tasks. #J-18808-Ljbffr
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Call Center Representative
2 weeks ago
Collinsville, United States Accel Entertainment Gaming Full timeJob Basics Location: Burr Ridge Hybrid Schedule after 90 Days - Night Shifts AVAILABLE ONLY! Weekends are required Health, Vision, & Dental Insurance 401k with Employer Match About Accel Entertainment Accel Entertainment is the largest Gaming Terminal Operator in the country. We provide slot machines, redemption terminals, and amusement devices (pool...
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Call Center Representative
4 weeks ago
Collinsville, United States Accel Entertainment Gaming Full timeJob DescriptionJob DescriptionJob BasicsLocation: Burr RidgeHybrid Schedule after 90 Days - Night Shifts AVAILABLE ONLY! Weekends are requiredHealth, Vision, & Dental Insurance401k with Employer MatchAbout Accel EntertainmentAccel Entertainment is the largest Gaming Terminal Operator in the country. We provide slot machines, redemption terminals, and...
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Collinsville, United States Heartland Veterinary Partners LLC Full timeAbout Eastside Veterinary Hospital Our hospital has been owned and operated in Collinsville, OK by the same veterinarians since 1982. We have over 40 years of experience in veterinary care. The professional staff at EVH strive to provide comprehensive, high quality medical and surgical care with an emphasis on exceptional client services. Eastside Veterinary...
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Medical Assistant, LPN or RN Gateway Medical Group
3 months ago
Collinsville, United States Gateway Regional Medical Center Full timeJob DescriptionJob DescriptionWE ARE GATEWAY REGIONAL MEDICAL CENTER!Our primary function is to offer continuous nursing, medical, and other health and social services on a 24-hour basis, under physician directed care and RN supervision.We service a multitude of patients and their families across our vast network, while remaining committed to the...
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Employed Physician Family Medicine
3 months ago
Collinsville, United States Gateway Regional Medical Center Full timeJob DescriptionJob DescriptionWE ARE GATEWAY REGIONAL MEDICAL CENTER!Our primary function is to offer continuous nursing, medical, and other health and social services on a 24-hour basis, under physician directed care and RN supervision.We service a multitude of patients and their families across our vast network, while remaining committed to the...
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Collinsville, Illinois, United States Gateway Regional Medical Center Full timeAbout Gateway Regional Medical CenterWe are a leading healthcare provider dedicated to delivering high-quality medical services to our patients and their families.Our team is committed to the professional development of our staff, the functional improvement of our patients, and the cultivation of strong partnerships within our communities.We offer a dynamic...
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Service Solutions Representative
5 months ago
Collinsville, United States Accel Entertainment Gam Full timeJob DescriptionJob DescriptionSUMMARY: The primary responsibilities of this position include, but are not limited to, receiving in-bound service calls, troubleshooting issues, coordinating the dispatch of field personnel, ensuring field personnel are notified of new jobs, documenting the corrective steps taken, as well as assisting in other areas as needed....
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Healthcare Support Specialist
2 weeks ago
Collinsville, Illinois, United States Gateway Regional Medical Center Full timePosition OverviewABOUT GATEWAY REGIONAL MEDICAL CENTEROur mission is to provide continuous healthcare, nursing, and essential social services around the clock, all under the guidance of physicians and the supervision of registered nurses.We cater to a diverse patient population and their families throughout our extensive network, while also prioritizing the...
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Receptionist in Collinsville, Ill.
4 weeks ago
Collinsville, United States Gateway Regional Medical Center Full timeJob DescriptionJob DescriptionWe are Gateway Regional Medical Center. Our primary function is to offer continuous nursing, medical, and other health and social services on a 24-hour basis, under physician directed care and RN supervision.We service a multitude of patients and their families across our vast network, while remaining committed to the...
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Healthcare Support Specialist
2 weeks ago
Collinsville, Illinois, United States Gateway Regional Medical Center Full timePosition OverviewABOUT GATEWAY REGIONAL MEDICAL CENTERWe are dedicated to providing comprehensive nursing, medical, and supportive health services around the clock, under the guidance of physicians and the supervision of registered nurses.Our organization caters to a diverse patient population and their families throughout our extensive network, while...
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Veterinary Technician
4 days ago
Collinsville, United States Animal Emergency Center Full time $18 - $25As a Veterinary Technician at Animal Emergency Center, you will play a crucial role in assisting veterinarians in providing medical care to animals. Your responsibilities will encompass a wide range of tasks aimed at ensuring the well-being of animals and supporting the smooth functioning of the veterinary practice. Below is a comprehensive job description...
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Business Development Representative
3 days ago
Collinsville, Illinois, United States Vistra Corporate Services Company Full timeJob SummaryThe Sales Associate provides competitive face-to-face sales offers to acquisition customers as well as current customers. The primary purpose of the Sales Associate is to acquire commercial customers through face-to-face sales interaction.Key ResponsibilitiesContact commercial customers from a defined prospecting list.Present competitive business...
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Collinsville, United States Healthcare Connections Full timeOutpatient Family Medicine Physician Needed in Central Illinois!A regional rural hospital in central Illinois with a stellar reputation is seeking a Family Practice Physician for primary care at its hospital-affiliated outpatient practice. They offer a Level II Emergency Department, a Level II Perinatal Unit, a Regional Cancer Center, Behavioral Health...
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Collinsville, United States Healthcare Connections Full timeNeurologist Needed in Central Illinois!A steady increase in demand for Neurology services has this regional rural hospital in central Illinois seeking a Neurologist to help with the patient volume. Be a part of a team with a stellar reputation. They offer a Level II Emergency Department, a Level II Perinatal Unit, a Regional Cancer Center, Behavioral Health...
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Collinsville, United States Healthcare Connections Full timeHematology Oncology Physician Needed in Central Illinois!A regional rural hospital in central Illinois is seeking a Hematology Oncology physician to help them with their ever growing waiting list. Every service line they offer is well-established including a Level II Emergency Department, a Level II Perinatal Unit, a Regional Cancer Center, Behavioral...
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Locum Physician
2 weeks ago
Collinsville, United States Healthcare Connections Full timeLocums Tenens Emergency Medicine Opportunity in IllinoisWe are currently searching for an EM Physician in IL who is looking for a locum tenens opportunity. Details of this assignment are as follows:- ASAP – Ongoing - 12hr shifts - 36k annual volume - Level II trauma center - 36hrs of NP/PA and MD/DO coverage per day - EMR is EPICIdeal candidate should be...
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Locum Physician
2 months ago
Collinsville, United States Healthcare Connections Full timeGastroenterologist Locum Tenens Coverage Needed ASAP in Illinois!We are currently searching for a Gastroenterologist licensed in IL who is looking for a locum tenens opportunity. Details of this assignment are as follows: - ASAP- ongoing - Monday - Friday, 8a-5p with no call - Outpatient clinic & GI Procedure Lab - EMR used is Epic Ideal candidate...
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Patient Service Representative: Family Medicine
10 hours ago
Collinsville, Oklahoma, United States Saint Francis Health System Full timeJob SummaryThis position is responsible for providing exceptional patient service and administrative support in a fast-paced family medicine office. The ideal candidate will possess excellent communication skills, be able to multitask with ease, and have a strong understanding of healthcare delivery and billing processes.Key ResponsibilitiesMaintain patient...
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Class A Truck Driver
1 month ago
Collinsville, United States Trillium Drivers Full timeCDL Class A and B Drivers Local & Regional Driver Jobs New Career Opportunities Become Available Daily! Sign up today to gain access to the nation's leading recruitment experts and some of the nation's top careers that they represent. Don t forget to sign up for job alerts to be notified as new career opportunities become available daily! Let the experts...
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Locum Physician
2 weeks ago
Collinsville, United States Healthcare Connections Full timeLocums Tenens Emergency Medicine Opportunity in Illinois We are currently searching for an EM Physician in IL who is looking for a locum tenens opportunity. Details of this assignment are as follows: - ASAP – Ongoing - 12hr shifts - 36k annual volume - Level II trauma center - 36hrs of NP/PA and MD/DO coverage per day - EMR is EPIC Ideal candidate should...
