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Technical Customer Coordinator

4 months ago

Benton, United States Heritage Environmental Services Full time
Primary Purpose

Responsible for the first review of waste stream approvals and selecting the appropriate facility based on customer's needs, Heritage policies, facility regulatory and permit requirements, facility capabilities, profitability, and safety to employees and the environment. Must keep current with regulations and individual facility permit requirements. Must have full understanding of the quotation and waste stream in the MMS and EIS systems. Working with 3rd party facilities to complete direct Approvals.

Essential Functions and Responsibilities
  • Ensures Health & Safety is the number one goal by following policies, processes, and acting in a safe manner at all times.
  • Liaison between Customer and Approvals
  • Acts as a technical resource for Account Representatives
  • Assists Customers through the approval process
  • Helps build and maintain Customer relationships
  • Triage Internal vs. External for submittal to appropriate Approval Chemist (low, medium, high, 3rd party)
  • WS Preparation for Approval
  • Review lab data
  • Review SDSs
  • Universal Template Processing
  • Assist customers/knowledgeable of recertification program
  • Assist with off-spec process
  • Assist with bid/proposals
  • Special projects as assigned
  • Real time online assistance for Customers who are in EIS Profiling (chat feature)
  • Understand when to elevate issues
  • Enter issues into Intelex
  • Participates in Monthly Safety Observation Goals
  • Meet Company Safety Observation Goals
  • Quote replication ability
  • Strong working knowledge of RCRA, DOT, and State Regulations
  • Strong working knowledge of Heritage systems and capabilities
  • Check TSD/Contract restrictions for approvals
  • Working with 3rd party facilities to complete direct Approvals.
  • Other duties as assigned

Heritage believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications and job scope, but not limit the incumbent nor the company to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

Education/Experience: A Four-Year Degree is required. A minimum of 5 years' of Customer Service or Technical role experience in an office setting is required. Experience in a Hazardous Waste or Environmental field is preferred.

Knowledge and Abilities: Requires strong organizational, problem solving, oral communications, writing and customer service skills. Strong software abilities in Microsoft programs, MMS, and EIS are required. Must be able to work well with internal and external customers. Strong knowledge of RCRA, DOT, and state regulations. Regular and predictable attendance is an essential function of this job.

A post offer drug screen will be required.

EEO including disability/veteran

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