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Digital Banking Specialist

3 months ago

Mt Pleasant, United States Guaranty Bank & Trust Full time

Imagineworkingsomewherethatoffersmorethanasteadypaycheck;aplacewhereyouhaveownership, employees are celebrated and growth is encouraged, both personally andprofessionally. At Guaranty Bank & Trust, we improve the financial well-being of our customers while delivering a "Raving Fans" experience, both for customers and employees.

We are eager to welcome you as a new Digital Banking Specialist to our team who will help us continue to drive change, create a fun and inclusive work environment while bringing creative and open- minded ideas to our people experience through the lens of our core values.

Join us at Guaranty Bank & Trust as we continue to embrace technological advancements, providing our community with financial solutions. Be a part of our journey, contributing to our mission while growing in a vibrant and forward-looking work environment.

Job Duties:

  • Foster a courteous and professional relationship with customers, representing Guaranty Bank & Trust positively.
  • Conduct accurate and efficient customer setups across various digital platforms.
  • Guide customers verbally through our range of digital banking services.
  • Analyze and resolve issues swiftly while ensuring effective communication and thorough documentation.
  • Manage inbound and outbound customer service requests, offering solutions to arising problems.
  • Troubleshoot online and mobile banking issues, maintaining a strong emphasis on customer satisfaction.
  • Handle data entry and ongoing reviews for digital banking activity and change reports, ensuring accuracy and compliance.
  • Adapt to new products, processes, and services, showcasing a capacity for quick learning and flexibility.
  • Cultivate an in-depth knowledge of our products, services, procedures, and regulations for accurate and informed customer interaction.
  • Enhance our customers' relationship with the bank by ensuring they have access to, and understanding of, all relevant bank features and services.
  • Monitor reports and activity to assist in fraud detection, applying critical thinking and foresight.
  • Comply with privacy policies and procedures to uphold customer confidentiality and information protection.
  • Adhere to all federal, state, and local regulatory rules and regulations, as well as company policies and procedures.
  • Complete and pass all required regulatory compliance training as assigned.
  • Perform additional duties and tasks as assigned by management.
Qualifications & Skills:
  • Excellent written and oral communication skills, enabling clear and concise customer interactions.
  • A minimum of one year's experience with key software tools, including Microsoft Office.
  • Proficiency in internet and website navigation, essential for troubleshooting and customer guidance.
  • Demonstrated understanding and ability to troubleshoot self-service apps and online platforms, preferably with knowledge of digital banking systems.
Education, Experience & Licenses:
  • High School diploma or equivalent required.
  • Associate's degree in finance, business or other directly related field preferred.
  • Minimum 1 year 6 months customer service & banking experience required.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)