Engagement Specialist MS Coordinator

3 days ago

Winter Garden, United States AdventHealth Ambulatory Services Full time

Engagement Specialist MS Coordinator Partin Settlement Health Park

All the benefits and perks you need for you and your family :

  • Career Development
  • Whole Person Wellbeing Resources
  • Mental Health Resources and Support

Our promise to you :

Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule : Full Time

Shift : Monday-Friday 8-4:30

Location : Winter Garden, FL

The role youll contribute :

The Health Park ES Multi Unit Coordinator, under the general direction of the Health Park senior operations manager is responsible, accountable, and empowered to deliver a seamless, personalized, and exceptional experience by assisting engagement specialist functions, staffing, and processes throughout multiple health parks at a time.

The value youll bring to the team :

  • Subject matter experts. Assist with engagement team recruiting and staffing, in accordance with personnel policy and employee relations laws.
  • Responsible for facilitating new hire orientation and onboarding, including ALN completion and hands on training.
  • Responsible for engagement team employee staffing and schedule adherence for all health parks within the Southern Division and all team members.
  • Responsible for, and point of contact for, coverage of all open shifts due to absenteeism and PTO.
  • Directly Oversees Health Park referral coordinators (total 3 FTES)
  • Maintains the safe and efficient operation of the Health Park by monitoring work orders and equipment safety, overseeing vendors, and making appropriate recommendations for improving Health Park.
  • Supervises activities of Engagement team and ensures excellent experiences for our consumers.
  • Provides continual coverage, as required, to offer prompt consumer service and be available for various Health Park business needs.
  • Completes documentations, rounding records, appointment analysis, and audits as necessary.
  • Limits engagement team use of overtime by monitoring productivity and adjusts staff as necessary based on volume.
  • Assists in team meetings, implementing new processes, and handling change management between new business lines & tenants.
  • Communicates and engages with health park team in ways to reduce cost, create efficiencies, and maximizes experience.
  • Assists health park manager by being first point of reference for process questions, patient concerns, and health park-specific issues.

Qualifications

The expertise and experiences youll need to succeed :

KNOWLEDGE AND SKILLS REQUIRED:

  • High level of emotional and situational intelligence
  • High level of skill in service excellence and service recovery
  • Skilled in interpersonal, oral, and written communication
  • Ability to work in multiple computer systems as well as adapt to technology updates
  • Skilled in organization as demonstrated by the ability to manage multiple tasks/deadlines
  • Ability to develop and maintain positive working relationships with team members and other stakeholders/consumers

KNOWLEDGE AND SKILLS PREFERRED:

  • Hospital, Medical Practice or Physician office experience
  • Knowledge of medical terminology
  • Previous team lead/supervisory experience
  • Bilingual

EDUCATION AND EXPERIENCE REQUIRED:

  • 3-years of healthcare experience or 3-years hospitality experience
  • Associate degree (or in pursuance) with 2-year team lead or supervisory experience within healthcare and/or related field

EDUCATION AND EXPERIENCE PREFERRED:

  • Bachelors degree in healthcare, hospitality, or relevant field

LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:

  • Must maintain current BLS certification. If certification is not current at time of hire, employee must obtain a valid card within their first ninety days

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Administrative

Organization: AdventHealth Health Parks

Schedule: Full-time

Shift: 1 - Day

Req ID: 24023352

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

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