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Customer Operations Coordinator

2 months ago

Charlotte, United States National Guard Employment Network Full time
Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Charlotte, NC, US, 28273
Functional Area: RC Customer Excellence
Posting Locations: Charlotte

Job Overview
The Customer Operations Coordinator is responsible for supporting a dedicated customer operations team. The primary function of the job is to build manual loads, schedule appointments, validate, approve accessorials, and provide backup to the Customer Operations Planner role.

Duties & Responsibilities
Creates manual loads in the transportation management system timely and accurately based on the needs outlined by the customer, including but not limited to dunnage to third party vendors, equipment services, shuttles, and all other customer requests that do not get sent electronically
Provides backup and support to the Customer Logistics Planner for an assigned region for a dedicated customer account including but not limited to routing of carrier tenders, and the vetting and addressing of customer issues
Utilizes the customer's transportation management system to assign pick-up and delivery appointments that meet on-time delivery and on-time pick-up requirements outlined by the customer and ensures the transportation management system is accurately updated
Validates and approves carrier requested accessorial charges and updates information in the appropriate transportation management system; whereby, accessorials include but are not limited to truck order not used, wait time loading, wait time unloading, bobtail, out of route mileage, trailer repositioning, and trailer storage
Tracks and traces loads within an assigned region to ensure on-time delivery and provide proactive updates for late loads to the Customer Operations Planner and updates the Transportation Management System to maintain data integrity
Performs other duties as assigned

Additional Qualifications/Responsibilities

Knowledge, Skills, & Abilities
Up to 12 months of work experience
Must have excellent written and verbal skills
Time management skills
Interpersonal communication skills

Minimum Qualifications
High school diploma or GED
Knowledge acquired through up to 12 months of work experience

Preferred Qualifications
N/A

Work Environment
Office Environment