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Trainer

4 months ago

Summerville, United States Chick-fil-A Full time

Who has invested in you lately? At Chick-fil-A Summerville, we want to provide a work experience that exceeds the value of your paycheck. Much like your favorite coach or teacher who challenged and cared for you, our leaders care personally, challenge often, support always, and promote rapidly.

Do you aspire to develop yourself and others? As a Chick-fil-A Trainer, you have the opportunity to enroll in our development program, Elevate. As you advance through the Trainer I and Trainer II paths, we meet you where you are and provide a customized plan to grow you personally and professionally. Our goal is to help you successfully advance to higher roles within and outside Chick-fil-A while you do the same for others. The business and leadership skills you hone will serve you within and beyond your time with our industry-leading brand.

Summary:

Trainer I and Trainer II are the first two levels of operational management. They are responsible for the first 30 operational hours of all new Team Members, as well as the ongoing training of tenured Team Members.

This position features a strong emphasis on developing others while also being developed as a leader. As a participant in the Elevate Leadership Development Program, Trainers should desire to grow personally and professionally at an accelerated rate.

Candidates should be actively enrolled in high school, college, or a degree seeking program or may have already earned their high school diploma or GED.

Compensation and Benefits:

  • Hourly pay range of $16-19
  • Bonuses and benefit availability
  • 20-40 hours of weekly availability, including Saturdays
Career Growth:

This role offers significant opportunities for career growth within the Chick-fil-A organization and beyond. Chick-fil-A Trainer Is are often promoted to Trainer II, Team Leader, Person-In-Charge (PIC), Operations Director, and Senior Director roles.

Position Description:

This role is responsible for the majority of training duties in Front of House and Back of House for all Team Member positions at Chick-fil-A Summerville and/or Goose Creek, including the first 30 hours of onboarding training for new Team Members and ongoing training for existing Team Members in additional operational positions.

The functions for this role include, but are not limited to: equipping Team Members with training platforms and resources; providing feedback and coaching to Team Members on restaurant procedures and requirements; maintaining training records; training new and existing Team Members on various aspects of the business (i.e., menu knowledge and preparation, customer service skills, food safety and sanitation procedures, cash handling and point-of-sale systems, equipment operations and maintenance, inventory organization and systems, opening, transitioning, and closing).

This position will also be responsible for all other duties as assigned.

The general expectation for work allocation in this role is:

50% Operational Execution, 25% New Team Member Training, 20% Existing Team Member Training, 5% Evaluations and Record Maintenance

Position Requirements:
  • Reliable, punctual, and dependable, with a strong work ethic and professional demeanor.
  • Excellent communicator with guests, leaders, and other Team Members.
  • Passionate about serving others and building a high-performing team.
  • Upholds and promotes the restaurant's vision and values.
  • Exemplary interpersonal and customer service skills.
  • Functions as a high contributor, both independently and as part of a team.
  • Detail-oriented with strong organizational and time management skills.
  • Fosters a culture of care and high achievement.
  • Adaptable and able to multitask efficiently and accurately.
  • Desire to develop others in one-on-one and group settings.
  • Preferred: Bilingualism (English/Spanish) is a plus.
Physical Requirements:
  • Willing and able to work a flexible schedule.
  • Must have the ability to stand/walk for long periods of time.
  • Ability to lift or carry 10-65 pounds on a regular basis