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Charleston - Leaf Home Bath - Sales Trainer

2 months ago

Summerville, United States Leaf Home Full time

Meet Leaf Home, the leading provider of technology-driven home solutions that is on a mission to make homeownership easy. With more than 50% of consumers worried about the cost and effort of home maintenance, we focus on delivering remarkable, end-to-end experiences. Trusted by more than 1 million homeowners across the US and Canada, Leaf Home is America's largest direct-to-consumer full-service provider of branded home services and products. Leaf Home and its products, including the patented LeafFilter gutter protection system, have earned numerous awards and recognition from Good Housekeeping, Qualified Remodeler, Angi, Consumer Reports, This Old House, and other consumer review platforms.

Powered by people, Leaf Home's innovative products and services are delivered with convenience, trust, and quality via 200+ regional sales and installation offices along with comprehensive field support offices in New York and Hudson, Ohio. We believe we win together. Leaf Home has been consistently named one of the fastest-growing private companies by Inc 5000 and recognized as a top employer nationally. The benefits of working at Leaf Home are wide-ranging and include:

Industry-best compensation packages | Fully paid health, dental, and vision insurance | 401k with company match | Paid Time Off including paid parental leave | Individualized career development programs | On-demand lunch program | Childcare assistance | Free gym membership | Employee assistance programs, including legal, financial planning, and counseling | Employee discount marketplace | Employee Resource Groups such as VetConnect, DEI Committee, Women's Committee

Apply today and together we will unlock millions of customers' dream homes and your dream career at Leaf Home.

Position Summary: The Sales Trainer is responsible for supporting all aspects of recruiting, onboarding, training, and development of Sales Representatives and Sales Consultants in the assigned market. This position will be responsible for one market with the opportunity to expand to multiple markets in the future where needed. The Sales Trainer works closely with Sales Operations Managers to meet or exceed established goals within the assigned market. Focus areas include meeting or exceeding recruiting and onboarding of new sales personnel, revenue and sales targets, quality customer experience metrics, etc.

Essential Duties and Responsibilities:

  • Participate in the development, implementation, and delivery of coaching and training plans that support the market and corporate goals and objectives utilizing the Company's proven selling system.
  • Ensure Sales Representatives and Sales Consultants meet or exceed established sales and quality KPIs.
  • Support Sales Operations Managers with in-field training and development of Sales Representatives and Sales Consultants.
  • Help identify individual Sales Representative and Sales Consultant development opportunities, provide feedback and recommendations to Sales Operations Managers, and provide support towards closing identified developmental gaps.
  • Identify process deficiencies and inconsistencies and recommend improvements to support a unified and consistent sales process and customer experience.
  • Conduct in-person group training sessions with Sales Representatives and Sales Consultants on identified training opportunities.
  • Provide focused training on new technology platforms to improve efficiency, data integrity, and compliance.
  • Conduct ride-alongs with new and experienced Sales Representatives and Sales Consultants for quality assurance and training purposes.
  • When necessary, directly complete in-home sales demonstrations and provide sales quotes to customers.
  • Travel throughout the assigned market.
  • Performs other duties as assigned by supervisor.
Experience and Minimum Qualifications:
  • High school diploma or equivalent.
  • 2+ years of experience in direct selling, outside sales, or a related field.
  • 1+ years of experience in training and coaching outside sales representatives.
  • Ability to translate training documentation into real-world and practical applications.
  • Experience managing conflict resolution and motivating others to perform at a high level.
  • Ability to frequently travel within the assigned market.
  • Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without "dropping the ball."
  • Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a "roll up your sleeves" and "win every day" mentality.
  • Hold oneself accountable and responsible while being self-driven in accomplishing goals.
  • Detail-oriented and can focus on task at hand by finding the most efficient and effective pathway to completion.
  • Excellent verbal and written communication skills at all levels to communicate with internal and external stakeholders articulately.
  • Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection.
  • Ability to provide timely and empathetic service through all communication channels keeping peer and customer needs first.
  • Must hold a valid driver's license.
  • Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
  • Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).
Preferred Knowledge, Skills, Abilities or Certifications:
  • Experience using Salesforce or related CRM platforms.
  • Experience in the direct-to-consumer home services industry.
Travel Requirements:
  • 10%-25% domestic travel required.
Overtime/Additional Hours Requirements:
  • Additional hours may be required (exempt positions).
Physical Requirements:
  • Normal office environment and field office/manufacturing/construction environment.
  • Performs indoor work in a climate-controlled environment and performs work outside in varying temperatures and climates.
  • Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Diversity and Inclusion Statement

Leaf Home is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.

Equal Opportunity Statement

Leaf Home will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).

Americans with Disabilities Act Statement and Contact

Leaf Home is committed to honoring the spirit and requirements of the Americans with Disabilities Act. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to adarecruiting@leafhome.com .