Supervisor-Therapy Operations

3 weeks ago

Stillwater, United States i-Health Inc Full time

Description

The Therapy Operations Supervisor will supervise the day-to-day operations of the Therapy Front Office, and/or PSR teams/OT Coordinators.

Full-Time role, M-F, varied shifts between 6am-7pm at Vadnais Heights, Stillwater, Woodbury & Vadnais Heights Sports Garden locations.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.

Essential Functions:

Oversee, monitor, supervise and engage in the daily operations of the Therapy PSR department and OT Coordinator team (as applicable) ensuring excellent patient service and delivery of care.

Partner with Therapy Operations Manager and Therapy Manager/Director to recruit, hire, coach, train, and develop employees. Work with HR to develop performance plans as needed.

Anticipate the scheduling needs of the Therapy PSR department, perform the role of PSR when staffing needs require and send out a weekly schedule to all staff.

Engage employees by conducting frequent, timely, and appropriate communications with employees through meetings and one-on-one sessions.

Actively participate in meetings and other communications processes; share information timely, accurately and completely with others, as needed.

Conduct yearly reviews and discuss compensation with staff.

Complete all payroll processes as needed in UKG including time off requests, department transfers, compensation changes, etc.

Resolve patient issues, complaints, and concerns in a quick, efficient manner to maintain a high level of patient satisfaction and quality service.

Supervise daily shift process ensuring all staff members adhere to standard operating procedures and are attentive and friendly to all patients and team members

Build strong relationships and coordinate with all other departments such as clinical supervisors and coordinators.

Grow Talent and develop staff to reach goals by identifying career advancement opportunities and guiding them toward their passion.

Attend regularly scheduled staff meeting for the clinic and therapy department and provide summary of these meetings to staff who are unable to attend

Maintain manager and staff schedules by planning, scheduling, and blocking time in PM system

Manage supplies by analyzing inventory, ordering required items and replenishing items upon arrival

Manage, schedule, and coordinate maintenance services and supplies for the clinic

Create positive team culture by engaging and promoting Be The Difference

Perform functions of the Therapy PSR Lead role (as applicable)

Occasionally participate in community functions relating to TCO outreach events throughout the year.

Any and all other duties as assigned

Education and Experience Requirements:

Bachelor's degree and applicable experience preferred

Preferred minimum of 1 year supervisory experience. Healthcare setting preferred.

Working knowledge of all applicable laws, regulations, and guidelines

Essential Requirements:

Ability to:

Comply with company policies, procedures, practices and business ethics guidelines.

Complete job required training.

Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)

Demonstrate prompt and reliable attendance

Work in the clinic, office or surgery center during business hours

Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required

Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines

Communicate and interact in a respectful and professional manner

Prioritize workload while being flexible to meet the expectations of the daily operations

Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions

Understand and execute a variety of instructions

Effectively operate equipment and communicate on and operate the phone system

Work independently with minimal supervision

Travel to other work locations, if required

Performance Expectations - i-Health's Core Values:

Integrity - Do the right thing and take responsibility for what you do and say

Service

- Consistently contribute to deliver an exceptional experience

Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations

Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness

Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

Clinic/office/surgery center setting

Notes

Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.

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