Operations Support Specialist

2 months ago

Eau Claire, United States Xcel Energy Full time

** Operations Support Specialist - Eau Claire, WI Job**

**Job Grade:** 085

**Hierarchy:** No - We can only hire at the posted level

**Union Position:** Non-Bargaining

**Summary**

Responsible for supporting corporate level applications across the enterprise. Focus on improving business operational results and processes including design, development, integration and implementation of day-to-day processes, organization and technology solutions. Drives consistency and change by providing expertise and leadership to monitor continuous process improvement, and manage change. Develops and leverages a thorough understanding of and experience in enterprise applications and infrastructure to increase efficiencies, ensure consistency, and added value.

**Responsibilities**

* Effectively use monitoring tools and respond to alerts that impact the environment.

* Monitor automated batch processing tools to ensure that all agreed service levels are met. Ensure the Problem and Escalation Management procedures are correctly followed and that all problems are recorded in the appropriate problem management tools.

* Provide support and coordination for Severity Incidents, to resolve communication issues related to resolving business duty manager led situations. As a member of the operations team, answer daily calls for support related to operations lead issues. Ensure resolutions and documentation requirements are followed in resolving issues and assigning the operations incident to the proper area for Root Cause Analysis.

* Anticipate, develop, and coordinate special projects in conjunction with operations leadership. Determine and develop operational improvements, track results and ensure tangible improvements are documented and communicated.

* Assess, enhance and upgrade technical areas and work with system owners to address system issues and improve performance. Ensure system changes are incorporated and communicated effectively.

* Maintain process documentation and steps for supporting all applications. This would include interaction with customers and vendor led support issues.

* Ensure all control center, emergency response, and dispatch processes, and administrative processes are followed and in compliance with company regulatory requirements.

* Communicate the critical project elements and gain organizational buy-in to successfully complete improvement projects identified by management. Create improvement projects which integrate organizational and technology changes. Effectively manage and assist others in managing change.

**Required**

* AS/AAS/BS in related degree field, entry level certifications from accredited organizations, or equivalent documented experience.

* At least 2 years experience in Operations, process management, process improvement in I/T Operations

* Excellent oral and written communication skills are required

**Preferred**

* Experience with the following monitoring tools is preferred: Azure, ServiceNOW Ticketing System, Microsoft Office 365

* ITIL Foundations Certification

* Certifications (CompTIA A+, Network+, Security+, MCSE, etc) are preferred.

* Minimum of 3 years of experience in PC hardware and software diagnostics, troubleshooting and repai.

* Proficient in the administration of Microsoft operating system and the Microsoft Office application suite.

* Advanced knowledge of current PC technology, operating systems, applications, devices and networking (Wired /Wireless).

* Ability to interpret user issues and accurately resolve complex IT issues

* Knowledge of Active Directory, Azure AD, Intune, and CyberArk

* Experience in leading teams

**THIS IS A DESKSIDE SUPPORT TECHNICIAN POSITION**

_______________________________________________________________________________________________

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If youre ready to be a part of something big, we invite you to join our team.

Posting Notes: WI - Eau Claire || WI - Eau Claire || United States (US) || Customer And Innovation || 56779:IT-Client Support Leader || Full-Time || Non-Bargaining ||

The anticipated starting base pay for this position is: $25.00 to $34.93 per hour

to see our benefits

Requisition Number: 35742

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com

| | | |

**ACCESSIBILITY STATEMENT**

Xcel Energy endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at recruiting@xcelenergy.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

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