Technical Account Manager

3 weeks ago

West Chester, United States PrimePay Full time

Do you love to build, innovate, create and collaborate? Come grow your career and make an impact with PrimePay - a growth focused, flexible and established Human Capital Management (HCM) SaaS technology company.

As we continue our evolution and growth into a leading HCM SaaS technology provider to businesses, we are seeking our next Technical Account Manager. The Technical Account Manager serves as a pivotal link between internal stakeholders and customers, educating them on product utilization, resolving configuration issues or collaborating closely with the development team to provide valuable insights and support. This role actively manages high-impact technology projects, ensuring seamless communication and successful implementation to enhance the production environment.

At PrimePay, we are seeking those excited to build, create, and innovate. We are problem-solvers who move quickly, collaborate with agility and differentiate through people, purpose and commitment. With a 30+ year history, we are writing the next chapter of our journey with a focus on great technology, a People First Culture and a commitment to personal and professional growth. At PrimePay, our extraordinary people create our future every single day. Interested? Join us in our evolution

Responsibilities Include:

Act as a liaison for critical technology projects, managing communication among stakeholders and overseeing impactful technological initiatives Create, update, maintain support documentation, and communication channels for affected users Oversee troubleshooting support for software applications, ensuring timely closure of user issues. Act as a backup for team members and participate in testing new releases or upgrades Engage with management, collect feedback, and provide detailed updates on project initiatives through various mediums like emails, team meetings, and update calls Monitor technical issues, facilitate escalation, and maintain customer health, advocating for resolution where applicable Act as a liaison with other IT groups, ensuring cohesive operations through established procedures and fostering collaboration in testing and technology adoption

Qualifications:

Bachelor’s degree in a related field 5+ years of experience in Technical Support/Team Lead, preferably in the Payroll Services industry Proficient in independently managing and steering strategic technical initiatives to completion while collaborating effectively within a team environment Demonstrated skills in project management, showcasing leadership qualities, and adeptness in mentoring others Strong command of SQL, SaaS concepts and technology, and a diverse array of technologies within the end-user support landscape Exceptional verbal and written communication abilities, ensuring clear and effective interaction across diverse stakeholders Possesses a strong service orientation, focusing on clients' needs, and delivering high-quality solutions Quick learner with the ability to navigate complex processes, showcasing adaptability and effective problem-solving skills Experience in providing technical support, offering advice and troubleshooting assistance for product or service-related queries

PrimePay Offers:

A competitive salary in the $70 - $90K range based on experience Access to personal, group training and career advancement Leadership development through individualized support and career mentoring

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