Customer Care Representative

1 month ago


Trenton, United States Atrium Staffing Full time

Our client is a well-known and international manufacturing company. They pride themselves on commitment to quality, innovation, and customer satisfaction. They are looking for a Customer Care Representative to join their team and help them deliver exceptional services to their clients.

Salary/Hourly Rate:

$21/hr

Position Overview:

The Customer Care Representative will serve as the primary point of contact for our customers, providing outstanding service and support. This Customer Care Representative role requires a proactive individual with excellent communication skills, a problem-solving mindset, and the ability to handle a variety of customer inquiries and issues efficiently.

Responsibilities of the Customer Care Representative:

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner
  • Resolve customer issues and complaints with a focus on customer satisfaction
  • Process orders, returns, and exchanges accurately and efficiently
  • Maintain detailed and accurate records of customer interactions and transactions
  • Collaborate with internal teams such as Sales, Production, and Shipping to ensure customer needs are met
  • Provide product information and technical support to customers as needed
  • Follow up with customers to ensure their inquiries and issues are resolved
  • Identify and escalate priority issues to appropriate channels
  • Continuously improve customer service processes and contribute to team goals
Qualifications for the Customer Care Representative:
  • Previous customer service experience, preferably in a manufacturing or technical environment
  • Strong communication skills, both written and verbal
  • Excellent problem-solving abilities and attention to detail
  • Proficient in Microsoft Office Suite and customer service software
  • Ability to multitask, prioritize, and manage time effectively
  • A positive attitude and a strong commitment to providing exceptional customer service
Education Requirements:
  • High School diploma or GED is required
  • College degree is preferred
Benefits:
  • Client provided benefits, upon eligibility


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