Customer Service Liaison

3 weeks ago

Trenton, New Jersey, United States ASSA ABLOY Full time

Customer Care Representative

We are seeking a skilled Customer Care Representative to join our team at ASSA ABLOY Entrance Systems. As a Customer Care Representative, you will be responsible for serving as a customer liaison for a portion of our Key Accounts.

Responsibilities:

  • Maintain relationships with major customers.
  • Update customers on job completion statuses via email and portal.
  • Answer technician and customer phone calls and email requests.
  • Closing out and ensuring work orders are in a billable status on customers' portals.
  • Prepare customer quotations for service repairs.
  • Maintain customer reports and workflow management.
  • Proactively follow up with customers upon request.
  • Ability to multitask and juggle many assignments simultaneously.
  • Ability to operate in a fast-paced, high call volume, customer-focused office environment.

Requirements:

  • Prior experience working in a high-paced, customer service environment.
  • Proven hands-on experience in developing customer relationships.
  • Exceptional communication (written/verbal) skills.
  • Organized self-starter with an innovative system of follow up.
  • Ability to prioritize and execute required tasks with urgency.
  • Ability to take direction.
  • Ability to read and follow instructions, both written and verbal.
  • Must be a team player.
  • Proficient in MS Office Programs (Word, Excel, Outlook).
  • Must have a high school diploma; some college preferred.

We are the ASSA ABLOY Group, a global leader in access solutions. Our people have made us who we are, and we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it's essential to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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