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Store Manager
3 months ago
Requirements: Ability to believe in our customer centered culture to deliver a superior customer service experience., Description: The Store Manager position assists the General Manager (GM) with the daily operations of the store and carries store keys to perform opening and closing responsibilities.Partners with the GM to ensure the overall financial results of the store, to include meeting/exceeding sales and profit goals. Holds responsibility for all monthly and quarterly store reporting and has direct access to store-level financial and personnel budgets and reports.Partners with the GM with adherence to all HR policies and procedures, including accurate timecards for all store personnel and the timely administration of all levels of Progressive Discipline. Participates in the interviewing and onboarding of new hires, including the completion of the I-9 Form and verification. Participates in managing the overall store operations according to Shoe Carnival merchandising, operational, and visual standards. Demonstrates Total Customer Service Standards and resolves customer issues and complaints timely and professionally. Trains and develops associates for growth in a manner that increases sales, ensures customer satisfaction, and maintains training compliance. Identifies any safety concerns and follows Loss Prevention guidelines to deter theft. Ensures compliance of all cash handling procedures, performs safe and till counts, and reconciles cash settlements.Partners with the GM in project decisions and delegation of daily tasks by ensuring associate productivity, coordinating schedules, and providing conflict resolution. Empowered to delegate and assign necessary tasks to Associates and Assistant Store Managers (ASM) as needed.Requirements:Bachelor''s degree and/or 2+ years of supervisory experience required. Successful completion of Key Carrier Certification exam within 60 days of hire or prior to promotion required. Successful completion of General Manager Certification exam within 18 months of hire/promotion required.Excellent verbal communication and active listening skills. Strong leadership and time management skills. Self-starter and ability to motivate, coach, and use judgement in executing tasks and maximizing use of time and talents of associates.Excellent sales and customer service skills.Ability to execute the concept by understanding and applying report information. Ability to train and mentor associates to ensure company standards and processes are met. Ability to maintain confidentiality and convey a positive professional image. Ability to work flexible schedules including nights, weekends, and holidays.Total Rewards:The Shoe Carnival, Inc. Total Rewards program offers eligible associates highly competitive benefits, including the following:Competitive PayPaid Time Off (Vacation & Sick Time)Comprehensive Medical, Dental, & Vision BenefitsFlexible Spending AccountsLife, Disability, and Voluntary BenefitsEmployee Assistance Program401(k) Retirement PlanEmployee Stock Purchase PlanEmployee & Family DiscountsRelocation Opportunities
