Customer service rep

3 weeks ago


Newark, United States Randstad Full time

As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience Working hours are as followed; Monday: 10:00am-6:30pm Tuesday: 10:00am-6:30pm Wednesday: Off Thursday: 10:00am-6:30pm Friday: 10:00am-6:30pm Saturday: 10:00am-6:30pm Sunday: Off

salary: $17 - $18 per hour
shift: First
work hours: 10 AM - 6:30 PM
education: High School

Responsibilities

  • Assist with customers and buisness partners via telephone and email
  • Handle customer complaints in a calm, professional manner
  • Diagnose, assess, and resolve problems or issues
  • Monitor progress of delivery routes
  • Scan haul-away pods and verify stamps
  • Process changes or cancellations to delivery orders


The essential functions of this role include:
working weekends
Skills Microsoft Office Word Excel Powerpoint Call Center Multi-tasking Organizational Skills
Qualifications Years of experience: 0 years Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

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