Customer Success Manager

2 weeks ago


Los Angeles, United States Strativ Group Full time

Want to be part of the next Marketing Technology Rocketship?

We are partnered exclusively with a cutting-edge marketing analytics platform, backed by renowned investors with notable exits such as Deliveroo, Airbnb, and Snap. With significant investments, they have achieved remarkable success, achieving 100% YoY growth primarily with inbound leads.

Recognized with industry awards and a 4.8 rating on Capterra & G2, their platform is revolutionizing marketing analytics by providing comprehensive visibility and customizable dashboards without the need for a data analyst

They are looking for a Customer Success Manager with experience working with CMOs and VPs Marketing, helping them to get the most out of MarTech SaaS products.

Responsibilities: Cultivate relationships with Mid to Enterprise level customers, demonstrating & enhancing the value proposition of their marketing analytics platform. Drive success with the product via QBRs and regular customer strategy meetings Collaborate closely with internal teams to ensure seamless onboarding and ongoing support for new clients. Stay abreast of industry trends and competitor offerings, providing valuable insights to inform product development and sales strategies. Strong technical ability with customer-facing communication skills.

Requirements: Experience working with marketing technology or sales technology

SaaS Strong understanding of marketing software and the challenges faced by marketing leaders in attributing ROI. Exceptional communication and presentation skills, with the ability to articulate complex concepts in a clear and compelling manner. Self-motivated and results-oriented, with a passion for driving business growth and delivering exceptional customer experiences. Ability to wear many hats, with pre-sales and post-sales responsibilities

Benefits: Competitive salary with uncapped commission structure. Equity in a high-growth startup with significant potential for exit. Opportunities for career advancement and professional development in a dynamic and innovative environment. Vibrant office culture in a major metropolitan area, with regular team outings and events.

** This role will be in-office 5 days a week in the San Francisco Bay Area **

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