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Help Desk Support

4 months ago

McLean, United States Collabera Full time

Description

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Help Desk Support

Contract: McLean, Virginia, US

Salary: $38.00 Per Hour

Job Code: 349519

End Date: 2024-06-16
Days Left: 10 days, 3 hours left

Apply

Day to Day:

Deskside support for any user where a ticket has been dispatched from the Service Desk or identified by the on-site user base

Break/Fix support for government provided end-user computer devices, such as replacing hard drives or batteries which fail

Installation of specialty software which is not already packaged in SCCM

Removal of devices from the network as directed by Security

Assess issues and diagnose problems with printers

Install printer toner

MUST HAVES:

High School diploma with 5+ years of prior relevant experience

Customer service-focused attitude

Current Public Trust clearance

Ability to maintain a Public Trust clearance

Past experience providing IT (Tier II) support in a Windows office environment

Excellent written and verbal communication skills

Use of an ITSM ticketing system

PLUSSES:

Past experience with Department of Justice components

Current Secret clearance

Job Requirement
  • Public Trust
  • Helpdesk
  • Tier 2
  • windows
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Tushar Jadhav
  • tushar.jadhav@collabera.com


Apply Now