IT Support Engineer Level 2

6 days ago


New York, United States Bowman Williams Full time

We are a modern Managed Service Provider supporting SMB clients with a proactive, standardized approach to IT. The team values clean documentation, consistent solutions, and a no-ego culture where engineers collaborate, learn, and grow without burnout. This is an environment built for people who want to get better at their craft. We are hiring a Level 2 IT Support Engineer with MSP experience who enjoys hands?on support while gaining meaningful exposure to project work early on. This role offers a balanced mix of support and projects, ideal for someone looking to deepen technical skills and grow beyond day?to?day ticket work. What You Will Do Provide Level 2 support for desktops, laptops, applications, and Microsoft 365 Troubleshoot email, OneDrive, SharePoint, and line?of?business applications Support QuickBooks and common SMB software platforms Participate in projects such as network refreshes, server upgrades, and data migrations Work closely with senior engineers and steadily increase project ownership Maintain strong documentation and clear client communication Typical workload is roughly 50% support and 50% projects What You Bring MSP experience operating at a true Level 2 Strong Microsoft 365 and desktop support skills Working knowledge of networking and server fundamentals Exposure to Azure environments Experience with SharePoint and OneDrive administration Strong communication skills and a collaborative mindset Certifications such as A+, Network+, MS-100, or AZ-900 are a plus Pay and Benefits Base up to $65k with pre-approved OT adding $13k+ annually #J-18808-Ljbffr



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