Experienced Level 2 Support Engineer
5 days ago
Experienced Level 2 Support Engineer - NYC Ripple IT is looking for an experienced Level 2 Support Engineer. That means you probably have around 5 years of IT experience. You are enthusiastic about both people and IT. Overview Mission: To make Ripple clients feel human, especially when they are having an IT problem. To solve problems and prevent future ones using smart thinking. To become a better person in the process, and help us become better people for knowing you. Core Values Assume Good Intentions Best is Best Collaborate Always Beliefs we practice Freedom to do your best work Ask why, not just how Commitment to each other Celebrate loudly Team performance, family feel Style & design make everything better Purpose To Humanize IT. Responsibilities The kind of stuff youll do: Provide Tier 2 and Tier 3 support for desktops, laptops, mobile devices, printers, servers, and networks across Mac and Windows environments. Troubleshoot and resolve issues involving Microsoft 365, Google Workspace, VPNs, file servers, cloud services, security tools, and other line-of-business applications. Handle escalations from junior technicians and serve as a technical escalation point for more complex issues. Provision, deploy, and manage new Macs, PCs, mobile devices, printers, and other office technology. Install and configure software from line-of-business apps to antivirus, security tools, VPN clients, and productivity platforms. Deploy and maintain networking gear like firewalls, switches, access points, and routers both onsite and remotely. Use RMM, PSA, and documentation platforms to manage tickets, log work, and keep records up to date. Monitor and respond to alerts, resolving issues proactively before the client notices. Work with vendors and third-party support to troubleshoot and escalate product-specific issues as needed. Travel onsite as required for client visits, installations, or urgent troubleshooting. Contribute to internal process improvement, mentoring junior techs and helping us get better every day. Success Indicators Ripple customers will recognize you for friendliness and helpfulness. Your fellow Ripplers will value your initiative and reliability. What You Need To Bring Ability to communicate empathetically, clearly, and calmly in a variety of situations. Natural troubleshooting skills Reliable transportation and a good driving record Ability to find answers Desire to grow personally and professionally Roll up your sleeves work ethic Mac and PC skills Use and create documentation Previous MSP experience is a big plus Employment contingent upon reliably navigating to Manhattan and around all 5 boroughs. Benefits A workplace of unrivaled flexibility Challenging work A team that cares about you and your goals Good pay Very good benefits (full health, 401k, etc.) Amazing clients and coworkers Location: Manhattan, NY Salary: $140,000.00-$165,000.00 Employment type: Full-time Seniority level: Mid-Senior level Job function: Information Technology Industries: Civil Engineering #J-18808-Ljbffr
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MSP Level 2 Support Engineer
4 hours ago
New York, New York, United States Bowman Williams Full timeMSP Level 2 Support EngineerLocation:New York City (Hybrid/Partial Remote)We're a fast-growing, NYC-based Managed Services Provider (MSP) supporting small and mid-sized businesses with a modern, proactive approach to IT. We believe in standardizing solutions, documenting everything, and doing things the right way. The result? Stable networks, happy clients,...
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IT Support Engineer Level 2
5 days ago
New York, United States Bowman Williams Full timeWe are a modern Managed Service Provider supporting SMB clients with a proactive, standardized approach to IT. The team values clean documentation, consistent solutions, and a no-ego culture where engineers collaborate, learn, and grow without burnout. This is an environment built for people who want to get better at their craft. We are hiring a Level 2 IT...
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MSP Level 2 Support Engineer
5 days ago
New York, United States Bowman Williams Full timeOverview Location: New York City (Hybrid/Partial Remote) Were a fast-growing, NYC-based Managed Services Provider (MSP) supporting small and mid-sized businesses with a modern, proactive approach to IT. We believe in standardizing solutions, documenting everything, and doing things the right way. The result? Stable networks, happy clients, and engineers who...
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Senior IT Support Engineer Level 2/3 | NYC
5 days ago
New York, United States Ripple IT Full timeA client-focused IT support company in New York is looking for an Experienced Level 2 Support Engineer. You will provide hands-on support for desktops and servers, troubleshoot various applications, and assist in mentoring junior technicians. Ideal candidates have around 5 years of experience in IT support and possess natural troubleshooting skills alongside...
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Support Engineer
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New York, United States OpenAsset Full timeJoin to apply for the Support Engineer (Entry-Level) role at OpenAsset This range is provided by OpenAsset. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range $60,000.00/yr - $75,000.00/yr Direct message the job poster from OpenAsset All applicants MUST complete this technical assessment in...
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Level 2 IT Desk Support Engineer NYC Onsite
4 weeks ago
New York, United States ION Full timeA leading financial technology company in New York seeks a Level 2 IT Service Desk Engineer to provide technical support and customer service across various platforms. You will manage IT support calls, assist with hardware and software issues, and ensure professionalism during user interactions. Ideal candidates have significant desktop support experience...
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Level 2 IT Desk Support Engineer NYC Onsite
4 weeks ago
New York, United States ION Full timeA leading financial technology company in New York seeks a Level 2 IT Service Desk Engineer to provide technical support and customer service across various platforms. You will manage IT support calls, assist with hardware and software issues, and ensure professionalism during user interactions. Ideal candidates have significant desktop support experience...
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Production Support Engineer
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New York, United States FDM Group Full timeAbout The RoleThis position requires the successful candidate to work on a W2 directly with FDM. We cannot accept C2C, 1099 or employment sponsorship (e.g. H1-B) for this position.FDM is a global business and technology consultancy delivering client and industry driven solutions through our 5 core specialist Practices; Software Engineering, Data & Analytics,...
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Level 2 IT Helpdesk Engineer
29 minutes ago
New York, New York, United States Intrinsic Technology Group Full timeAbout the RoleWe are a growing Managed IT Services Provider (MSP) seeking a highly capable Level 2 IT Helpdesk Support Engineer to serve as a key escalation resource and technical leader within Service Operations.You will handle complex escalations, support production environments, lead internal and client-facing technical projects, and partner with senior...
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Support Coordinator
3 hours ago
New York, New York, United States Experienced Support Coordination, LLC Full timeSERVICE AREA - MERCER, MIDDLESEX, BURLINGTON, MONMOUTH, OCEAN, MIDDLESEX COUNTIESThe ESC Support Coordinator is an organized, motivated person who works well in both independent and team settings. The Support Coordinator manages services for 35 individuals with intellectual/developmental disabilities.Support Coordinator Responsibilities:Develop...
