Portfolio Manager, Property Mgt.,

3 weeks ago

Dallas, United States Evergreen Residential Holdings, LLC Full time

We are Evergreen Residential, a high growth early-stage institutional investment platform in the single-family residential sector. Our team is collaborative, open-minded and curious. Transparency is a core value, we speak our minds, are responsible for our actions and celebrate our wins. We are serious about the business without taking ourselves too seriously. We look for people who thrive in an entrepreneurial and fast paced environment. If you are self-motivated and mission driven with a 'can do' mindset and see solutions where others may see problems, come and grow with us

We offer a flexible, empowering culture, competitive compensation and benefits, and potential for career growth through working closely with, and learning from, our experienced leadership team.

Overview: We are looking for individuals who are experienced in Property Management operations, passionate about the resident experience, and who thrive in a fast-paced environment to join our team. Your primary objective is to lead, inspire and create a positive team environment where service excellence and performance are achieved.

Team: Reports into EVP, Property Management and will coordinate with managers across business functions.

The Role: This position includes, but is not limited to, the following responsibilities:

This position is based in Dallas, TX, however travel may be required to US locations where our property portfolio is located.

  • Actively analyze the resident experience through resident calls, team feedback, and reviews
  • Achieve Business Plan and Operational KPI's
  • Manage a small team and continually coach, guide, and support team growth
  • Oversee retention and collections processes
  • Oversee application and leasing processes
  • Identify and help manage potential habitability issues, health/safety problems, reputation damage, or legal concerns until resolution, resident escalations
  • Work cross functionally with other departments to define and implement and manage new processes, requirements, and initiatives
  • Other activities as assigned
Qualifications and Experience
  • Bachelor's Degree in a related discipline preferred
  • 5+ years of related experience.
  • 3+ years in a management position, with excellent leadership skills, and positive influencing, interpersonal and communication skills to be an effective leader and mentor.
  • Demonstrated ability to establish and sustain relationships with both internal and external customers
  • Strong business acumen, influencing and negotiation skills are essential
  • Detail-oriented with strong organizational and follow-up skills
  • Ability to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently
  • Able to effectively manage others to consistently meet goals and deadlines while maintaining quality
  • Demonstrated ability to work independently and within a collaborative team-oriented environment
  • Exhibit sound judgment in decision-making
  • Ability to manage confidential and sensitive information with discretion
  • Excellent oral and written communication and presentation skills
  • Proficiency with Property Management systems and Microsoft Office products including Outlook, Excel and PowerPoint
Additional Information:
  • This role routinely uses standard office equipment and computers.
  • Days of work are Monday through Friday with occasional evening and weekend hours


About Evergreen Residential

Founded in 2021, Evergreen Residential is a full-service SFR platform leveraging proven operational practices and the latest technological advances to optimize investor returns and achieve positive outcomes for our residents and the communities in which we operate. We offer a full suite of services, including Investment Management, Asset Origination, and Advisory Services. The firm is headquartered in Dallas with offices in New York City.

The leadership team has extensive experience dating back to the early institutionalization of SFR and unrivaled depth of experience in the complete asset life cycle. We are built to withstand changing market conditions, and our business produces resilient, predictable cash flows and margins. We are committed to charting new paths and using data to achieve best-in-class results. Our business is evergreen.

Beyond financial returns, the Company is committed to measurable impact objectives. We believe that inclusive and equitable management, environmentally sustainable long-term strategies, and resident-focused policies are good business - for our residents, our investors, and our team. We are committed to using environmentally sustainable practices and empowering our residents to improve their financial health.

Our cornerstone values - Accountability, Transparency and Partnership - are built on a foundation of Integrity and provide the roadmap for our daily actions, interactions and decisions.

Equal Opportunities and Other Employment Statements

We are deeply committed to building a workplace and community where inclusion is not only valued, but prioritized. We take pride in being an equal opportunity employer and seek to create a welcoming environment based on mutual respect, and to recruit, develop and retain the most talented people from a diverse candidate pool. All employment decisions shall be made without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other basis as protected by federal, state, or local law.

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