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Senior Analyst, Payment

3 months ago

Overland Park, United States T-Mobile Full time

Be unstoppable with us T-Mobile is synonymous with innovation – and you could be part of the team that disrupted an entire industry We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop Reporting to the Sr Manager/Manager, Payments, the Sr Analyst, Payments will work within the Order to Cash (OTC) team to initially assist in implementing new areas within the Finance, Procurement & Supply Chain (FP&SC) Magenta Services group to develop continuous process improvements, procedure documentation, and reports to achieve industry standard methodologies. Job Responsibilities: Providing customers prompt and accurate resolution for customer payment transactional issues such as refunds, chargebacks, or missing payments, while protecting the financial integrity of every transaction. Providing daily operational support and oversight of the end-to-end payments process including collaboration on processes performed by offshore business partners. Finding opportunities to improve day-to-day operations, socialize business case amongst key stakeholders, and work with Analysts, third party relationships, and/or offshore business partners to implement. Identifying and proposing enhancements to process controls, proactively monitoring for issues and collaborating with Analysts and Manager to reach resolution. Collaborating with our offshore business partners on payment exception activities, aiding in resolution for escalations, and consulting on complex issues. Working with key internal stakeholders to address escalated issues and implement standard methodologies to support operational efficiency and effectiveness. This role is an elevated analyst role within the team, engaging with executive leadership on complex issues and escalation to strategize resolution. This position is important in the performance and enhancement of process controls, monitoring issues that arise, and working with their manager to reach resolution. This position will also be involved in testing for projects, system enhancements, and company initiatives. Education: Bachelor's Degree: Finance or Accounting (Preferred) Work Experience: 5+ years of experience optimizing the performance of payments portfolio (ACH, Credit/debit card, Check, Lockbox). Have a detailed understanding of the payment’s ecosystem, credit/debit card, ACH, Lockbox. Knowledge, Skills and Abilities: Cross Functional Relationships: Experience partnering with cross functional business partners/stakeholders and third-party payment/industry partners. (Required) Microsoft Office: SME in Microsoft Suite (PowerPoint, Excel, Word, Visio, Outlook) (Required) Data Analysis: Strong analytical skills with the ability to identify patterns, trends, and anomalies in payment data sets into clear and actionable insights for process improvement or risk mitigation strategies. (Required) Data Analysis: Proficient in using data analysis tools like Microsoft Excel (pivot tables, formulas) or business intelligence platforms (Power BI, Tableau) to manipulate and analyze payment data. (Required) Reporting: Skilled in creating reports that effectively communicate key payment metrics and trends. (Required) Reporting: Experience with report scheduling and distribution to ensure timely delivery of information to stakeholders. (Required) Organization: Strong organizational and time management skills; effectively balance multiple priorities and meet deadlines (Required) Communication: Outstanding oral and written communication skills including the ability to flex communication style and to communicate effectively at all organizational levels (Required) Business Process: Strong experience in documenting processes, controls, risks, and business process modeling. (Required) Business Acumen: Demonstrated technical and business insight with genuine interest and demonstrated success in applying creative solutions to address challenges and opportunities within the payments space. (Required) Licenses and Certifications: Six Sigma - Master Black Belt Proficient in set of tools and techniques used by companies to improve production processes. (Preferred) #LI-Hybrid #LI-Corporate • At least 18 years of age • Legally authorized to work in the United States #J-18808-Ljbffr