Current jobs related to Guest Service Agent - Chicago - United Service Companies

  • Guest Service Agent

    2 weeks ago

    Chicago, United States Accor North America Full time

    Joy in each extraordinary experience. Guest Services Agent. Be ready to elevate your skills and ability. Join our hotel community, and you can surpass your own expectations as well as those of our guests. We will encourage you explore innovative ways Guest Service, Agent, Guest Experience, Service, Retail, Hotel

  • Guest Service Agent

    3 weeks ago

    Chicago, United States Sonesta International Hotels Full time

    Sonesta ES Suites Chicago Schaumburg is looking for a Guest Services Agent (GSA). The GSA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives cover Guest Service, Agent, Operations Manager, Service, Guest, Hotel, Retail

  • Guest Service Agent

    4 months ago

    Chicago, United States Marriott Hotels & Resorts Full time

    Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the ap Guest Service, Agent, Service, Guest, Retail, Hotel

  • Guest Services Agent

    3 months ago

    Chicago, United States Aloft Chicago Mag Mile Full time

    FULL-TIME GUEST SERVICES AGENT                                                                                        JOB DESCRIPTIONDEPARTMENT: Front OfficeREPORTS TO: Front Office ManagerSTATUS: Non-exemptJOB SUMMARYGuest Service Agents are responsible for greeting and registering the guest, providing...

  • Guest Service Agent

    1 month ago

    Chicago, Illinois, United States DoubleTree by Hilton Hotel Chicago - Magnificent Mile Full time

    The DoubleTree by Hilton Hotel Chicago - Magnificent Mile is looking for a Part Time Guest Service Agent to join the teamThis contemporary, vibrant, and newly redesigned hotel is located just a few steps to Michigan Avenue shopping and the sights of Navy Pier.The Guest Service Agent is a part-time positionworking rotating/flexible shifts, starting at either...

  • Guest Service Agent

    3 months ago

    Chicago, United States Palmer House a Hilton Hotel Full time

    DescriptionJoin the Palmer House Hilton as a full-time Guest Service Agent and experience the opulence and beauty of Chicago’s most iconic hotel.Be a part of 150 years of world-class service and carry it forward into the next century! Centrally located in downtown Chicago’s loop and accessible to public transportation makes it easy to get to. If you’re...

  • Guest Service Agent

    5 months ago

    Chicago, United States The Kimpton Hotel & Restaurant Group, LLC Full time

    Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new Guest Service, Agent, Guest, Service, Operations, Hotel, Retail

  • Guest Service Agent

    3 months ago

    Chicago, Illinois, United States Palmer House a Hilton Hotel Full time

    Join the Palmer House Hilton as a full-time Guest Service Agent and experience the opulence and beauty of Chicago's most iconic hotel.Be a part of 150 years of world-class service and carry it forward into the next century Centrally located in downtown Chicago's loop and accessible to public transportation makes it easy to get to. If you're ready to welcome...

  • Guest Service Agent

    3 months ago

    Chicago, United States DoubleTree by Hilton Hotel Chicago - Magnificent Mile Full time

    DescriptionThe DoubleTree by Hilton Hotel Chicago - Magnificent Mile is looking for a Guest Service Agent to join the team!This contemporary, vibrant, and newly redesigned hotel is located just a few steps to Michigan Avenue shopping and the sights of Navy Pier.The Guest Service Agent is a full-time position working rotating/flexible shifts, starting at...

  • Guest Service Agent

    5 months ago

    Chicago, United States Ennismore International Management Limited Full time

    Were looking for a **Guest Service Agent** to join our Front Office team! The Guest Service Agent will be based at the reception of The Hoxton, Chicago. Youll be responsible for providing a naturally friendly, helpful, and responsive, level of service to all our guests from arrival to departure. * Youll take care of our guests, including check in/check out,...

  • Guest Service Agent

    1 month ago

    Chicago, United States Study Hotels Full time

    Job DescriptionJob DescriptionThe Study at University of Chicago is currently seeking a part-time Guest Service Agent to provide genuine hospitality and the highest quality of service to our guests. This position organizes, confirms, processes, and conducts guest check-ins/outs, room reservations, requests, and inquiries. Under the direction of the Guest...

  • Guest Services Agent

    3 months ago

    Chicago, United States Wyndham Hotels & Resorts Full time

    ** Guest Services Agent** Location: Chicago, IL, US, 60606 Property Name: La Quinta by Wyndham Chicago Downtown Req Id: 19673 La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Chicago Downtown location in Chicago , Illinois . **Job Summary** The Guest Service Agent is responsible for providing...

  • Guest Service Agent

    2 months ago

    Chicago, United States Embassy Suites by Hilton Chicago Downtown Magnificent Mile Full time

    Description The Embassy Suites by Hilton Chicago Downtown Magnificent Mile is searching for a Guest Service Agent to join their front office team! If you are someone that has a passion for customer service, take the next step and join our fantastic team! The ideal candidate must have an outgoing personality, a genuine passion to create memorable...

  • Guest Service Agent

    2 months ago

    Chicago, United States Hilton Chicago Full time

    DescriptionThe beautiful Hilton Chicago, in the heart of the windy city, is currently hiring a Guest Service Agent to help the team! Shift Pattern:  Must have open availability for both AM, PM, and MID shifts as wellLocated on South Michigan Avenue and overlooking Grant Park and Lake Michigan, this hotel offers 1,544 guest rooms and suites, 234,000...

  • Guest Service Agent

    3 weeks ago

    Chicago, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0AWPX [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Guest Service Agent

    2 weeks ago

    Chicago, United States AccorHotels Full time

    Company Description Hotel Woolstore 1888 - Handwritten Collection, is one of Sydney’s finest heritage hotels. Nestled in the iconic Darling Harbour, our property combines rich history with contemporary design, offering guests a unique experience of industrial-chic interiors adorned with modern and pop art. Originally constructed in 1888, Hotel Woolstore...

  • Guest Service Agent

    4 months ago

    Chicago, United States Homewood Suites by Hilton and Hilton Garden Inn Chicago Downtown South Loop Full time

    Job Title:  Guest Service Agent Status:      Non-ExemptJob SummaryRepresents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experience superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests...

  • Guest Service Agent

    3 months ago

    Chicago, United States Schulte Companies Full time

    Schulte Companies - 200 N Green St [Front Desk Agent / Concierge] As a Guest Service Agent at Schulte Companies, you'll: Greet guests and check them in/out; Answer phone calls and make reservations; Provide information about hotel amenities and local attractions; Handle guest complaints and resolve issues; Maintain accurate records and handle cash...

  • Guest Service Agent

    1 month ago

    Chicago, Illinois, United States The Whitehall Hotel Full time

    Job Title: Guest Service AgentStatus: Non-ExemptJob SummaryRepresents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experience superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a...

  • Guest Service Agent

    2 months ago

    Chicago, United States The Whitehall Hotel Full time

    Job Title: Guest Service Agent Status: Non-ExemptJob SummaryRepresents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experience superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a...

Guest Service Agent

3 months ago

Chicago, United States United Service Companies Full time
General Purpose

The Guest Service Agent performs all reception area duties such as greeting guests, answering guest questions, checking guests in and out of guestrooms, answering phones, and booking reservations. The Guest Service Representative also maintains the cleanliness and organization of the reception/office area.

Essential Duties and Responsibilities

The following represents a list of essential duties and responsibilities; other duties may be assigned as required.
  • Welcomes hotel guests and visitors with a warm smile and a professional demeanour before determining the reason for their visit and assisting them accordingly.
  • Answers all incoming calls promptly and professionally, maintaining a positive attitude while assisting the caller. If unable to help the caller, accurately determine the proper department/person to transfer the caller to or take and relay a message.
  • Enters and/or update data related to guest registration, billing, guestroom assignment, or cancellations.
  • Handles all guest requests within reason (e.g. making restaurant reservations, booking car service, recommending local attractions, making arrangements, etc.)
  • Maintains and controls room inventory and availability.
  • Possesses knowledge of the hotel's credit policies.
  • Possesses knowledge of hotel products, rates, and special programs.
  • Distributes guests' mail and packages.
  • Completes checkout procedures for guests.
  • Balances all departments' accounts and completes all required back-up documents.
  • Maintains security of guest keys and cash drawer; counts and verifies the cash at the end of each shift.
  • Monitors guest accounts and notifies supervisor of any extreme changes to any guest account or suspicious actions by guests.
  • Runs a detailed shift audit by employee, and balances daily work to computers.
  • Resolves guest requests and complaints in cooperation with appropriate departments.
  • Possesses knowledge of, and uses, emergency procedures.
  • Communicates all guest and employee issues with MODs.
  • Maintains cleanliness and organization of Reception Area.
Other Duties
  • Perform special projects and other responsibilities as assigned.
  • Perform other duties as requested by management.
Minimum Required Technical Skills and Qualifications
  • Proficient in Microsoft Office applications suite.
  • Excellent people skills and possesses a positive, outgoing, and naturally curious personality.
  • Ability to work productively with other employees as part of a team.
  • Demonstrate a high-level of proficiency with computers.
  • Ability to be a clear thinker in pressure situations and exercise good judgment. Remain calm and courteous in demanding and difficult customer situations.
  • Ability to handle obstacles in a positive and professional manner and to effectively communicate these problems, along with suggested solutions.
  • Ability to work a flexible workweek including nights, weekends and holidays.
Education/Certifications/Licensure/Experience
  • High School Diploma or GED.
  • Previous hotel front desk experience.
  • Previous guest relations training.
  • Experience in hospitality industry in similar position, preferred.
Language Skills
  • Excellent reading, writing, and oral proficiency in the English Language.
Physical Demands

The physical demands and environmental factors described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to continuously stand for extended periods of time.
  • Use of hands, fingers, and forearms to operate computer is repetitive.
  • Occasional sitting for completion of paperwork.
  • Ability to push/pull cart as needed.
  • Ability to lift or move objects up to 20 lbs.
  • Standing and walking is continuous for 4-5 hours at a time.
  • Standing, walking, bending, kneeling, and ascending and descending stairs are repetitive movements.