Guest Service Agent
2 months ago
- Provide excellent guest service.
- Maintain an inventory of vacancies, reservations and room assignments.
- Possess a working knowledge of the reservations department, takes same day reservations and future reservations, when necessary, knows cancellation procedures.
- Knowledgeable of room locations, types of rooms available, and room rates
- Register arriving guests and assigns rooms.
- Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Coordinate guest room maintenance work with the engineering and maintenance division.
- Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
- Know daily activities and meetings taking place in the hotel and surrounding areas.
- Report any unusual occurrences or requests to the manager or assistant manager.
- Manage and resolve all guest complaints in a professional and courteous manner.
- Process guest check-outs and handle monetary transactions.
- Maintain customers’ privacy.
- Maintain a high level of professional appearance and demeanor.
- Performs other duties as assigned.
Source: Hospitality Online
-
Guest Service Agent
2 weeks ago
Chicago, United States Accor North America Full timeJoy in each extraordinary experience. Guest Services Agent. Be ready to elevate your skills and ability. Join our hotel community, and you can surpass your own expectations as well as those of our guests. We will encourage you explore innovative ways Guest Service, Agent, Guest Experience, Service, Retail, Hotel
-
Guest Service Agent
3 weeks ago
Chicago, United States Sonesta International Hotels Full timeSonesta ES Suites Chicago Schaumburg is looking for a Guest Services Agent (GSA). The GSA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives cover Guest Service, Agent, Operations Manager, Service, Guest, Hotel, Retail
-
Guest Service Agent
4 months ago
Chicago, United States Marriott Hotels & Resorts Full timeAnswer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the ap Guest Service, Agent, Service, Guest, Retail, Hotel
-
Guest Service Agent
1 month ago
Chicago, Illinois, United States DoubleTree by Hilton Hotel Chicago - Magnificent Mile Full timeThe DoubleTree by Hilton Hotel Chicago - Magnificent Mile is looking for a Part Time Guest Service Agent to join the teamThis contemporary, vibrant, and newly redesigned hotel is located just a few steps to Michigan Avenue shopping and the sights of Navy Pier.The Guest Service Agent is a part-time positionworking rotating/flexible shifts, starting at either...
-
Guest Service Agent
3 months ago
Chicago, United States Palmer House a Hilton Hotel Full timeDescriptionJoin the Palmer House Hilton as a full-time Guest Service Agent and experience the opulence and beauty of Chicago’s most iconic hotel.Be a part of 150 years of world-class service and carry it forward into the next century! Centrally located in downtown Chicago’s loop and accessible to public transportation makes it easy to get to. If you’re...
-
Guest Service Agent
5 months ago
Chicago, United States The Kimpton Hotel & Restaurant Group, LLC Full timeWhy We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new Guest Service, Agent, Guest, Service, Operations, Hotel, Retail
-
Guest Service Agent
3 months ago
Chicago, Illinois, United States Palmer House a Hilton Hotel Full timeJoin the Palmer House Hilton as a full-time Guest Service Agent and experience the opulence and beauty of Chicago's most iconic hotel.Be a part of 150 years of world-class service and carry it forward into the next century Centrally located in downtown Chicago's loop and accessible to public transportation makes it easy to get to. If you're ready to welcome...
-
Guest Service Agent
3 months ago
Chicago, United States DoubleTree by Hilton Hotel Chicago - Magnificent Mile Full timeDescriptionThe DoubleTree by Hilton Hotel Chicago - Magnificent Mile is looking for a Guest Service Agent to join the team!This contemporary, vibrant, and newly redesigned hotel is located just a few steps to Michigan Avenue shopping and the sights of Navy Pier.The Guest Service Agent is a full-time position working rotating/flexible shifts, starting at...
-
Guest Service Agent
5 months ago
Chicago, United States Ennismore International Management Limited Full timeWere looking for a **Guest Service Agent** to join our Front Office team! The Guest Service Agent will be based at the reception of The Hoxton, Chicago. Youll be responsible for providing a naturally friendly, helpful, and responsive, level of service to all our guests from arrival to departure. * Youll take care of our guests, including check in/check out,...
-
Guest Service Agent
1 month ago
Chicago, United States Study Hotels Full timeJob DescriptionJob DescriptionThe Study at University of Chicago is currently seeking a part-time Guest Service Agent to provide genuine hospitality and the highest quality of service to our guests. This position organizes, confirms, processes, and conducts guest check-ins/outs, room reservations, requests, and inquiries. Under the direction of the Guest...
-
Guest Services Agent
3 months ago
Chicago, United States Wyndham Hotels & Resorts Full time** Guest Services Agent** Location: Chicago, IL, US, 60606 Property Name: La Quinta by Wyndham Chicago Downtown Req Id: 19673 La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Chicago Downtown location in Chicago , Illinois . **Job Summary** The Guest Service Agent is responsible for providing...
-
Guest Service Agent
2 months ago
Chicago, United States Embassy Suites by Hilton Chicago Downtown Magnificent Mile Full timeDescription The Embassy Suites by Hilton Chicago Downtown Magnificent Mile is searching for a Guest Service Agent to join their front office team! If you are someone that has a passion for customer service, take the next step and join our fantastic team! The ideal candidate must have an outgoing personality, a genuine passion to create memorable...
-
Guest Service Agent
2 months ago
Chicago, United States Hilton Chicago Full timeDescriptionThe beautiful Hilton Chicago, in the heart of the windy city, is currently hiring a Guest Service Agent to help the team! Shift Pattern: Must have open availability for both AM, PM, and MID shifts as wellLocated on South Michigan Avenue and overlooking Grant Park and Lake Michigan, this hotel offers 1,544 guest rooms and suites, 234,000...
-
Guest Service Agent
3 weeks ago
Chicago, United States Hilton Hotels Corporation Full timeHilton Hotels - JobID: HOT0AWPX [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...
-
Guest Service Agent
2 weeks ago
Chicago, United States AccorHotels Full timeCompany Description Hotel Woolstore 1888 - Handwritten Collection, is one of Sydney’s finest heritage hotels. Nestled in the iconic Darling Harbour, our property combines rich history with contemporary design, offering guests a unique experience of industrial-chic interiors adorned with modern and pop art. Originally constructed in 1888, Hotel Woolstore...
-
Guest Service Agent
4 months ago
Chicago, United States Homewood Suites by Hilton and Hilton Garden Inn Chicago Downtown South Loop Full timeJob Title: Guest Service Agent Status: Non-ExemptJob SummaryRepresents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experience superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests...
-
Guest Service Agent
3 months ago
Chicago, United States Schulte Companies Full timeSchulte Companies - 200 N Green St [Front Desk Agent / Concierge] As a Guest Service Agent at Schulte Companies, you'll: Greet guests and check them in/out; Answer phone calls and make reservations; Provide information about hotel amenities and local attractions; Handle guest complaints and resolve issues; Maintain accurate records and handle cash...
-
Guest Service Agent
1 month ago
Chicago, Illinois, United States The Whitehall Hotel Full timeJob Title: Guest Service AgentStatus: Non-ExemptJob SummaryRepresents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experience superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a...
-
Guest Service Agent
2 weeks ago
Chicago, United States Hilton Worldwide Full timeJob Description - Guest Service Agent - Hilton Chicago (HOT0AWPX) Job Description Guest Service Agent - Hilton Chicago ( Job Number: HOT0AWPX ) Work Locations Work Locations : Hilton Chicago 720 South Michigan Ave Chicago 60605 The beautiful Hilton Chicago , in the heart of the windy city, is currently hiring a Guest Service Agent to help the team! Shift...
-
Guest Service Agent
1 month ago
Chicago, United States Hilton Worldwide Full timeJob Description - Guest Service Agent - Hilton Chicago (HOT0ASN8) Work Locations Hilton Chicago 720 South Michigan Ave Chicago 60605 The beautiful Hilton Chicago , in the heart of the windy city, is currently hiring a Guest Service Agent to help the team! Shift Pattern: Must have open availability for both AM, PM, and MID shifts. Located on South Michigan...