General Manager
2 days ago
Job Title: General Manager (Candidate for COO)
FLSA : Exempt
Salary:$170K-$200K base plus incentives
Reports To: Head of Global Business Development Office in Japan
Location: West LA, CA
Work Style: 100% onsite
Hours of Operation
Flexibility to work during business hours (12:00 PM – 2:00 AM). The successful candidate is expected to work five days a week, primarily on weekends, to oversee operations as the business launches its first store. While the role does not require closing shifts every day, the successful candidate must be able to work until 2:00 AM as needed, including weekends. Additionally, closing procedures may occasionally extend the workday to approximately 3:00 AM.
About the Company
A leading entertainment business originating in Japan, known for its customer-centric model that offers inclusive spaces where people of all ages can enjoy shared experiences. Unlike traditional concepts centered around nighttime entertainment, this approach allows customers to enjoy activities during the day or night, making it accessible to families, children, and adults alike.
With the planned launch of their first U.S. store in the vibrant Los Angeles area, the company aims to revolutionize the entertainment industry by making it a mainstream and widely accessible option. Their goal is to create dynamic experiences that connect people of all ages and backgrounds, redefining entertainment as a vital part of everyday social life.
Job Summary
The General Manager will play a critical role in launching and managing U.S. operations, starting with the establishment of the first store. This role involves overseeing all aspects of store operations, leading future expansion, and developing key strategies for property development, staffing, and marketing.
Aligned with the company’s mission to bring joy to customers, foster happiness among employees and stakeholders, and energize communities, the General Manager will drive innovative practices that reflect the company’s values. This position requires a hands-on leader with a proven track record of operational excellence, customer-centric approaches, and the ability to manage through all stages of growth—from startup to expansion.
The successful candidate must be willing to work onsite, including evening and late-night shifts, to ensure smooth operations during business hours (12:00 PM to 2:00 AM). Adaptability and leadership in a dynamic environment are essential.
Key Responsibilities
Phase 1: Launch and Initial Operations
- Lead the opening of the first U.S. location, including site setup, staff recruitment, training, and operational readiness.
- Oversee all aspects of daily store operations, including service quality, customer satisfaction, and financial performance.
- Work onsite as needed, with a willingness to work shifts that may extend to 2 AM, particularly during weekends or key business hours.
- Implement operational standards while adapting them for the U.S. market.
Phase 2: Expansion and Multi-Location Management
- Identify, evaluate, and secure properties for new store openings, initially focusing on locations within California, with the goal of expanding across the United States in the future.
- Develop and execute a strategic growth plan, including property development, budget allocation, and market research.
- Build relationships with local vendors, property developers, and other key partners to support the growth strategy.
Phase 3: Strategic Leadership
- Collaborate with company headquarters to align operational strategies with long-term vision and mission.
- Define and monitor KPIs, including revenue, customer satisfaction, and operational efficiency.
- Lead recruitment, development, and performance management of operational teams.
- Establish operational policies, ensuring alignment with company goals and regulatory compliance.
General Note
This job description is tentative and subject to change as needed. Additional responsibilities may be assigned to meet the evolving needs of the business.
Required Qualifications
- Proven experience in operations management, preferably in the F&B or entertainment industry, with at least 10 years of professional experience in relevant roles.
- Demonstrated success in managing multi-location retail or hospitality businesses.
- Experience in developing comprehensive business plans and operational strategies.
- Ability to work late-night shifts as part of a flexible schedule, especially during weekends.
- Hands-on experience in property development or new location rollouts.
- Strong leadership, negotiation, and partnership-building skills.
- A startup mindset with a "roll-up-your-sleeves" approach, willing to take initiative and handle multiple responsibilities in a dynamic and fast-paced environment.
- Passion for introducing a new cultural experience and aligning with the company’s vision.
Preferred Qualifications
- Experience in launching or scaling new businesses in the U.S.
- Familiarity with franchise or licensing models.
- A track record of managing P&L, achieving financial goals, and optimizing operational performance.
Additional Details
- Work Style: 100% onsite.
- Hours of Operation: Flexibility to work during business hours (12:00 PM – 2:00 AM). The successful candidate must be able to work until 2:00 AM as needed, including weekends. Additionally, closing procedures may occasionally extend the workday to approximately 3:00 AM.
- Travel: Includes periodic travel to Japan for operational training and HQ meetings, as well as domestic travel for site visits and property evaluations during new store development.
- The successful candidate will participate in an immersive training program lasting approximately 1-3 months at flagship stores in Japan to gain firsthand operational experience.
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