Account Management Director
4 weeks ago
Job Description
Job Description
Type: Permanent + Benefits
Description:
Lead our companys growth and customer experience strategy. Drive a customer-first mindset across the organization and manage the customer lifecycle to ensure satisfaction and demonstrate our value.
Key Responsibilities:
Build and lead Account Management teams
Enhance customer relationships, drive revenue, and ensure excellent service
Present portfolio and industry best practices
Communicate customer needs internally to align teams
Develop processes for standardized customer experiences
Partner with Sales and Marketing for seamless onboarding
Requirements:
10+years in Finance, Sales, Operations, Marketing, or Customer
Acquisition/Retention/Satisfaction
5+years of team leadership experience
Strong process improvement skills
Excellent organizational, analytical, and time management skills
Proficient in Microsoft OfficeSuite
Ability to work with a diverse workforce and minimal supervision
Strong problem-solving and communication skills
Proven track record in meeting revenue targets
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