Account Management Director

3 weeks ago


Newark, United States Capabilix Full time
Job DescriptionJob Description

Type: Permanent + Benefits

Description:

Lead our companys growth and customer experience strategy. Drive a customer-first mindset across the organization and manage the customer lifecycle to ensure satisfaction and demonstrate our value.



Key Responsibilities:

  • Build and lead Account Management teams
    Enhance customer relationships, drive revenue, and ensure excellent service
  • Present portfolio and industry best practices
    Communicate customer needs internally to align teams
    Develop processes for standardized customer experiences
    Partner with Sales and Marketing for seamless onboarding

Requirements:

  • 10+years in Finance, Sales, Operations, Marketing, or Customer Acquisition/Retention/Satisfaction
  • 5+years of team leadership experience
  • Strong process improvement skills
  • Excellent organizational, analytical, and time management skills
  • Proficient in Microsoft OfficeSuite
  • Ability to work with a diverse workforce and minimal supervision
  • Strong problem-solving and communication skills
  • Proven track record in meeting revenue targets

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