Customer Experience Phone Agent

3 weeks ago

Denver, United States Artifact Uprising Full time

As a Customer Experience Phone Agent, you will be an integral part of our Customer Experiences team, responsible for delivering top-notch service to our customers through phone interactions. You will play a vital role in resolving customer inquiries, providing information, and ensuring a positive customer experience.

Please Note: This full-time position will start on Monday, October 21, 2024, and end on January 10, 2025. This position requires a flexible schedule. Remote opportunity.

Pay: $20 an hour

Responsibilities and Duties:

    • PHONE SUPPORT: Respond to inbound customer calls promptly and professionally, addressing their inquiries, concerns, and issues.
    • ISSUE RESOLUTION: Effectively troubleshoot and resolve customer problems, ensuring high customer satisfaction.
    • PRODUCT KNOWLEDGE: Develop a deep understanding of our products/services to provide accurate information and customer assistance.
    • CUSTOMER ASSISTANCE: Assist customers with product inquiries, order status updates, billing questions, and resolve technical issues. (While this is mainly on phones, may include some emails and/or chat)
    • DOCUMENTATION: Accurately record and document all customer interactions, including issues and resolutions in our CRM system.
    • QUALITY ASSURANCE: Ensure all interactions adhere to company policies, procedures, and service quality standards.
    • FEEDBACK AND IMPROVEMENT: Provide valuable feedback to the team and management regarding common customer issues, allowing for continuous improvement in products and processes.
    • CUSTOMER EDUCATION: Educate customers on product features, usage, and best practices to enhance their overall experience.
    • UPSELLING AND CROSS-SELLING: Identify opportunities to upsell or cross-sell additional products or services.
    • TEAM COLLABORATION: Collaborate effectively with other departments, such as technical support and customer experience.
Qualifications:
    • High school diploma or equivalent (Bachelor's degree preferred).
    • Previous customer service or call center experience is a plus.
    • Excellent verbal communication skills.
    • Patience and empathy when dealing with customers.
    • Strong problem-solving abilities.
    • Strong multitasking skills.
    • Proficiency in using CRM systems and call center software.
    • Ability to work in a fast-paced and dynamic environment.
    • Willingness to work flexible hours, including evenings and weekends if required.


About Artifact Uprising

Artifact Uprising® creates tangible photo books, prints, and gifts for digital photos. Founded in 2012, the company is driven by a mission to move stories "Off your device, into your life.™" Signature products include premium quality photo books whose interior pages are printed on 100% recycled paper and a collection of wooden products handcrafted with mountain beetle pine.

Job Perks

A hard-working, fun, and tight-knit company culture working remotely. Why Artifact Uprising?

Creative Freedom

We value the creative process and look to our employees to speak into Artifact Uprising products, identity, and approach - regardless of position or title. We look for driven people who demonstrate initiative to take the company to the next level.

The Working Life

We strive to create a workplace where everyone works hard but also has the flexibility and balance to enjoy life outside of the office.

It Won't Be Boring

We are a small company with big ideas - and we recognize it will take every last one of us to reinvent the way brands approach business. We believe a good workplace empowers its team to rise to new challenges, expand their skill sets, and think outside of the box. Through this, we foster a company culture that is always growing, always reaching, and always looking to see things differently.

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