Current jobs related to Sr. Designated Support Engineer- Hybrid - Austin - HashiCorp
-
Sr. Process Engineer
1 month ago
Austin, United States Amtec Enterprise - 3 Full time $100,000 - $155,000Job DescriptionJob DescriptionSr. Process EngineerAustin, TX 78744Hybrid position, requiring occasional onsite work. Our client is seeking a skilled Sr. Process Engineer to join our dynamic team. In this role, you will engage in the design process of cutting-edge industrial and high-tech manufacturing facilities for some of the world's leading...
-
Sr. Controls Engineer
4 months ago
Austin, United States Barry-Wehmiller Companies Inc Full timeAbout Us: BW Design Group is a fully integrated architecture, engineering, construction, system integration, and consulting firm committed to helping our clients realize their most critical goals from Strategy to Commercialization. As the only firm born from a manufacturing technology company to become an independent and fully integrated firm, we combine...
-
Sr. SW Engineer
1 month ago
Austin, United States Visa Full timeCompany Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...
-
Sr. Data Engineer
1 month ago
Austin, United States Visa Full timeCompany Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...
-
Sr. Data Engineer
4 weeks ago
Austin, United States Visa Full timeCompany Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...
-
Sr. Manager Systems Design Engineer
3 weeks ago
Austin, United States Advanced Micro Devices , Inc. Full timeOverview: WHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences the building blocks for the data center, artificial intelligence, PCs, gaming and embedded....
-
Data Center Power Sr Principal Engineer
1 week ago
Austin, Texas, United States Dell Full timeData Center Power Sr Principal EngineerOur Electrical Engineering team is responsible for designing and developing innovative electrical systems for data centers. As a Data Center Power Sr Principal Engineer, you will play a key role in leading the development of electrical power systems for Modular Data Centers. You will work closely with cross-functional...
-
Sr. SW Engineer
1 month ago
Austin, United States Visa Full timeCompany Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...
-
Teamcenter Sr DeveloperArchitect
3 weeks ago
Austin, United States Kenfill Techno Solutions Full timeJOB TITLE: Teamcenter Sr. Developer/Architect WORK LOCATION: 1st preference Austin TX. Hybrid 3 days in office. 2nd preference San Jose CA. Open to relocation WORK MODE: Hybrid JOB TYPE: Contract Requirement: Top Skill: Teamcenter 7 to 10 years of Teamcenter experience Experience in ITK RAC and AWC customization Preparation and execution of...
-
Analog Design, Sr Staff Engineer
1 month ago
Austin, United States Synopsys Full timeAnalog and Mixed Signal Design, Sr Staff Engineer 49549BR CANADA - Canada, CANADA - Ontario - Kanata, CANADA - Ontario - Markham, CANADA - Ontario - Mississauga, CANADA - Ontario - Nepean, CANADA - Ontario - Toronto, CANADA - Ottawa, USA - Oregon - Hillsboro, USA - Texas - Austin, USA - USA Job Description and Requirements ...
-
Data Center Power Sr Principal Engineer
7 days ago
Austin, Texas, United States Dell Full timeAbout the RoleWe are seeking a highly skilled Data Center Power Sr Principal Engineer to join our Electrical Engineering team in Austin, Texas. As a key member of our team, you will play a critical role in supporting and leading elements of the overall architecture, design, testing, and implementation of electrical power systems for Modular Data Centers.Key...
-
Sr. Data Engineer
4 weeks ago
Austin, United States Farm Credit Council Full timeJob Description: Who we are: Farm Credit Bank of Texas is a $37.5 billion wholesale bank that has been financing agriculture and rural America for over 100 years. Headquartered in Austin, Texas, we provide funding and services to rural lending associations in five states, and we are active in the nation's capital markets. While you may not be familiar...
-
Software Test Engineer
4 days ago
Austin, United States Visa Full timeCompany Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...
-
Data Center Power Sr Principal Engineer
3 weeks ago
AUSTIN, United States Dell Full timeData Center Power Sr Principal EngineerOur Electrical Engineering team puts the spark into the full hardware development lifecycle, from concept to production. It takes experts in system architecture definition, design, analysis, prototyping, sourcing & the debugging and validation of layouts or routes to deliver state-of-the-art products for a changing...
-
Data Center Power Sr Principal Engineer
1 week ago
Austin, United States Dell Full timeJob DescriptionData Center Power Sr Principal EngineerOur Electrical Engineering team puts the spark into the full hardware development lifecycle, from concept to production. It takes experts in system architecture definition, design, analysis, prototyping, sourcing & the debugging and validation of layouts or routes to deliver state-of-the-art products for...
-
Analog Design Engineer
3 days ago
Austin, Texas, United States Advanced Micro Devices , Inc. Full timeUnlock Your Potential as a Circuit Design Engineer at AMDWe're seeking an experienced Circuit Design Engineer to join our fast-growing PLL design team, responsible for defining, specifying, and implementing current and future advanced PLL IPs powering AMD products.About the RoleAs a Circuit Design Engineer, you will be responsible for designing complex...
-
Data Center Power Sr Principal Engineer
1 month ago
Austin, United States Dell, Inc. Full timeData Center Power Sr Principal EngineerOur Electrical Engineering team puts the spark into the full hardware development lifecycle, from concept to production. It takes experts in system architecture definition, design, analysis, prototyping, sourcing & the debugging and validation of layouts or routes to deliver state-of-the-art products for a changing...
-
SoC Design Engineer
1 month ago
AUSTIN, United States ARM Full timeMultiple roles available with leveling based on experience! Job OverviewOur Systems Development team designs subsystems for various application segments, using the latest IP products from Arm and other vendors. We are looking for a creative and enthusiastic SoC Design Engineer to join the team and help develop these systems. As a SoC Design Engineer you...
-
Sr Linux Engineer
2 months ago
Austin, United States CPS Full timeSR LINUX SYSTEMS ENGINEER We are global high-frequency trading firm with US offices in Chicago and Austin that is looking to add a Sr Linux Systems Engineer to our team. We are looking for an engineer who has experience designing performance based systems and a solid background in automation (Python). We are also looking for people experienced in tools such...
-
Sr. Software Engineer
1 month ago
Austin, United States Visa Full timeCompany Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...
Sr. Designated Support Engineer- Hybrid
3 months ago
Hybrid - Austin, TX
*Must be located in Austin, TX*
*Sr. Support Engineer:
HashiCorp is looking for an experienced customer facing engineering professional to join itsDesignated Support Engineering team. This is an exciting opportunity to work in a role that has a
direct impact on HashiCorp's fast growing business. You are a fit if you thrive in a fast-paced
culture that values essential communication, collaboration, constant learning, and iteration. You are a self-motivated, tactful, detail-oriented person with an insatiable desire to learn new
technology and an eye for automation, customer experience, process improvement, and
efficient problem solving. The Senior Support Engineer will be a key member of the Designated Support Team within the Global Support and Services organization and advocate for customer satisfaction and success. The Senior Support Engineer will troubleshoot complex issues related to Terraform and work to find viable solutions while maintaining detailed communication with customers and responsiveness to their needs. The Senior Support Engineer will grow and maintain detailed knowledge and familiarity with Strategic customers' environments, configurations, and use cases. They will contribute to product growth and development via attending product meetings. The Senior Support Engineer will attend customer meetings as needed to help identify, debug, and resolve customer issues and will serve as a liaison between the customer and HashiCorp engineering. When possible, the Senior Support Engineer will update and improve product documentation, guide feature development, and build tools to make the support team as a whole more successful.
In this role you can expect to:
- Provide the highest level of customer service and technical support to specific named accounts
- Reproduce and debug customer issues by building or using existing test environments and tools.
- Be effective at troubleshooting external services such as networking, storage, memory or OS level operations
- Communicate tactfully with customers: gather info, provide diagnostic and resolution steps, convey process and product guidance
- Solve incoming technical support requests within SLA, including high-severity urgent
- Cases from both a general queue or from specific named accounts
- Continuously increase knowledge and achieve Subject Matter Expert (SME) level knowledge of the product
- Proactively learn and document customer environment, configuration and use case details
- Participate in high-level sync calls with customers as needed
- Identify and communicate product usage trends, bugs, and feature requests at weekly product engineering meetings
- Collaborate with account managers to schedule, coordinate, and lead customer debugging calls
- Document and record all activity with customers in accordance with both internal and external security standards
- Contribute to product documentation and customer knowledge base
- Continuously improve process and tools in collaboration with the team
- Periodic on-call rotation for production-down issues
- 5 + years of Support Engineering experience (or comparable customer-facing technical role), preferably for mission-critical software
- Production experience with Terraform or Terraform Enterprise
- DevOps Engineering, Software Engineering, and/or System Administration experience is a huge plus
- Expertise in Open Source and SaaS is a major advantage
- Docker and Kubernetes as a plus
- Experience troubleshooting and resolving urgent, high-visibility technical problems
- Experience communicating clearly and effectively, both verbally and in writing
- Experience working with Enterprise customers and advocating for customer experience
- Familiarity with Ruby on Rails, Ember.js, Bash, or Go
- Expert level knowledge of PostgreSQL Databases a plus
- Ability to read complex code for troubleshooting and familiarity with GitHub
- Able to work from the Austin, TX office 1-2 days a week
- This role will be covering east coast accounts and will require this person to cover east coast hours