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Branch Manager
3 months ago
** Branch Manager - Jasper**
**Job Category****:** 1B - Managers, All Other
**Requisition Number****:** BRANC002363
Showing 1 location
**Job Details**
**Description**
**Position Title**:
Branch Manager
**FLSA Status**:
Exempt, Executive
**Reports to**:
Retail Market Manager
**Branches:**
Jasper Main & Jasper, Hwy 190
**Job Summary:** Manage and direct branch to ensure smooth operation and adherence to policy and procedures. Supervises and schedules employees responsible for the various aspects of branch operations. Leads team by example in demonstrating exceptional customer service by creating a memorable experience that delivers consistent and value-added services dedicated to developing lasting customer relationships. Plans, organizes initiates, directs, controls, monitors, and trains staff. Implements projects set forth by management.
**Essential Functions:**
**Customer Service**
* Perform Southside Banks customer service standards with each customer interaction
* Consistently perform with accuracy and efficiency to build customer confidence and trust.
* Complete customer thank you calls and follow up of problem resolution as directed by management.
* Perform as a Teller or Relationship Banker as needed in order to better serve customers
* Maintain the security and confidentiality of pertinent information and records
* Accurately communicate account information to customers
* Contributes to the growth of a profitable loan portfolio by originating loan applications for all types of consumer loan types. Proficient in cross selling consumer loans when opening new accounts for existing or new accounts
* Open traditional and Roth IRAs and assist with contributions, distributions, rollovers and transfers.
* Identify and respond to the needs of new and potential customers by listening and clarifying their needs. Refer customers as needed to other Southside Bank departments.
* Be a source of contact for customers for all banking needs and add self as officer on accounts to provide personalized service.
* Maintain strong contact with civic organizations within the community and represents the financial institution at related events.
* Manages difficult situations with customers and provides positive solutions.
**Operational Excellence**
* Works in conjunction with the Market Manager to ensure effective and proactive management of the Branch.
* Manage overall branch office operations to ensure all bank policies and procedures are followed
* Analyze and resolve operational issues as they occur.
* Directs, motivates, communicates, and leads staff; conducts meetings with branch employees to discuss sales issues, customer service issues, security issues, areas of improvement, new or revised policies and procedures, etc.
* Monitor and lead efforts to improve branch profitability through managing branch expenses and increasing revenues.
* In conjunction with the Retail Management team, evaluates and recommends the appropriate staffing needs of the office; interviews and recommends qualified personnel; ensures that adequate employee coverage is maintained to meet the needs of the Banks customers.
* Authorizes exceptions to normal operations policy and procedures, when warranted, and where deviation is justified and authorized.
* Responsible for complying with audit policies and procedures as they pertain to this position, including the auditing of team cash boxes.
* Monitor and attempt collection of overdrawn accounts.
* Ensure balancing of the coin machine, cash recycler, and ATM or ITM is performed while observing proper dual control procedures.
* Perform activity related to vault transactions, including but not limited to preparing the cash order for the branch.
* Perform duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Banks Information Security Program.
* Must comply with all applicable laws and regulations.
* Meets or exceeds all operational and sales goals determined by retail management to include balancing, and attendance and others as applicable.
* Be responsible for general appearance of branch ensuring a clean, safe and inviting environment for both customers and employees.
**Team Relations**
* Maintain a positive and caring atmosphere for customers and employees consistent with the Southside Banks mission and philosophy.
* Contribute to a positive team environment with peers in and out of the branch
* Continue professional development through training, seminars, membership in professional associations, as applicable.
* Manages with a motivational style that retains good employees; ensures employees at Southside are in the right position to utilize their talents and experience through the completion of performance appraisals.
**Branch Leadership**
* Prospect for new clients by networking, cold calling, advertising or other means of generating interest from potential clients and centers of influence. Plan persuasive approaches and pitches that will convince potential clients to do business with the Bank. Develop a rapport with new clients, and set targets for sales and provide support that will continually improve the relationship.
* Work with partners to effectively negotiate strategies, risks, and positions to develop proposals that speak to the clients needs, concerns, and objectives with company strategies and operations. Handle objections by clarifying and working through differences to a positive conclusion.
* Locate or propose potential business deals by discovering and exploring opportunities with partners and management.
* Identify opportunities in market by researching industry and related events, publications, and announcements that will lead to an increase in sales. Identify potential clients, and the decision makers within the clients organization.
* Represent the Bank in the community at various social and business functions; promotes the Banks philosophy and mission in the communities the Bank operates in.
* Network within the community and research various resources and opportunities to develop leads for business development and call activities for potential sponsor groups and customer relationships.
* Forecast and track sales targets to ensure they are met. Track and record activity to meet targets. Ensure that data is entered and managed within the banks sales management system when available.
* Work to improve market position, brand awareness and to achieve financial growth. Focus on long-term organizational strategic goals, build key customer relationships, identify business opportunities, work with our partners to negotiate and closes business deals and maintain extensive knowledge of current market conditions.
* Work with the lenders, marketing staff, and partners to increase sales opportunities to maximize revenue for the Bank. Source potential new customers, to convert them into clients, and continue to grow business in the future.
* Grow and retain existing accounts by partnering with the lenders and presenting new solutions and services for customers. Call on customers with partners to make presentations on solutions and services that meet or predict future needs of our customers and prospects.
* Thorough knowledge of the market and competition to be able to provide the best solutions and services to the customer
* Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
* Ensure employee growth and development and provide leadership through example and sharing of knowledge.
* Ensures that training is provided to all assigned staff for the purpose of enhancing skills required to perform all job tasks efficiently and assigns duties in such a way to maximize customer service.
* Create staff schedules that support th
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