IT Service Desk Agent

3 weeks ago


Charlotte, United States Crescens Full time

Job Title: IT Service Desk Agent

Location: Charlotte, NC-Hybrid

Duration: 4 Months

Note:

This is a hybrid position. The candidate will be required to work onsite at least two days a week in Charlotte, NC.

Job Description:

The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software and hardware issues.

Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software (i.e. O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systems

Perform First Contact Resolution (FCR)

Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)

Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database

Understand and adhere to Incident Management, Request Management, and Knowledge Management policies.

Typically handles small initiatives and/or assignments independently. May work in an assisting role on larger initiatives and/or assignments projects requiring multiple agents and specialist.

Required Skills:

Experience providing support to end users w/ comp hardware and software inc. printing, installation, enterprise applications, electronic mail, and ops

Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)

Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database

Previous experience providing IT support by phone/email.


  • IT Service Desk Agent

    1 month ago


    Charlotte, United States Crescens Full time

    Job Title: IT Service Desk Agent Location: Charlotte, NC-Hybrid Duration: 4 Months Note: This is a hybrid position. The candidate will be required to work onsite at least two days a week in Charlotte, NC. Job Description: The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software and hardware...

  • IT Service Desk Agent

    3 weeks ago


    Charlotte, United States Crescens Full time

    Job Title: IT Service Desk Agent Location: Charlotte, NC-Hybrid Duration: 4 Months Note: This is a hybrid position. The candidate will be required to work onsite at least two days a week in Charlotte, NC. Job Description: The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software and hardware...

  • Front Desk Agent

    4 weeks ago


    Charlotte, United States Spring Hill Suites Charlotte Airport Full time

    We are currently looking for fulltime, preferably with FOSSE experience, **Front Desk Associates **for second shift (3p-11p) to serve as our guests’ first point of contact and manage all aspects of their accommodation at our **SpringHill Suites by Marriott Charlotte Airport **location. **We are hiring for the morning and evening shifts. Free parking.** A...

  • Front Desk Agent

    5 days ago


    Charlotte, United States Sleep Inn Northlake - Charlotte, NC Full time

    Sleep Inn NorthLake, Charlotte, NC 28216 is now hiring Hotel Front Desk Agent for night auditor. This small, beautiful, newly renovated hotel is dedicated to warm, friendly hospitality and exceptional service.Requirements for this position, applicants must have: A great attitude, hospitality skills, and experience in service, strengths in communication,...

  • Front Desk Agent

    1 month ago


    Charlotte, United States Midas Hospitality Full time

    Job DescriptionJob DescriptionFront Desk Agent- Courtyard: Charlotte, NCMidas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women.Start Your Journey with Midas Hospitality:Midas Hospitality is seeking a dynamic Front...

  • Front Desk Agent

    1 month ago


    Charlotte, United States Midas Hospitality Full time

    Job DescriptionJob DescriptionFront Desk Agent- Courtyard: Charlotte, NCMidas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women.Start Your Journey with Midas Hospitality:Midas Hospitality is seeking a dynamic Front...

  • Front Desk Agent

    1 month ago


    Charlotte, United States Midas Hospitality Full time

    * Aloft - Charlotte * Charlotte, NC, USA * 15.00 * Hourly * Full Time *Medical, dental, vision; personal days; 401K plan with company match; $50 transportation allowance* **Front Desk Agent** **Midas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in...

  • Front Desk Agent

    2 weeks ago


    Charlotte, United States Midas Hospitality Full time

    Job DescriptionJob DescriptionFront Desk Agent- Aloft: Charlotte, NCMidas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women.Start Your Journey with Midas Hospitality:Midas Hospitality is seeking a dynamic Front...

  • Front Desk Agent

    2 days ago


    Charlotte, United States Sleep Inn Northlake - Charlotte Nc Full time

    Sleep Inn NorthLake, Charlotte, NC 28216 is now hiring Hotel Front Desk Agent for night auditor. This small, beautiful, newly renovated hotel is dedicated to warm, friendly hospitality and exceptional service.Requirements for this position, applicants must have:A great attitude, hospitality skills, and experience in service, strengths in communication,...

  • Front Desk Agent

    16 hours ago


    Charlotte, United States Sleep Inn Northlake - Charlotte, NC Full time

    Job DescriptionJob DescriptionSleep Inn NorthLake, Charlotte, NC 28216 is now hiring Hotel Front Desk Agent for night auditor. This small, beautiful, newly renovated hotel is dedicated to warm, friendly hospitality and exceptional service.Requirements for this position, applicants must have:A great attitude, hospitality skills, and experience in service,...

  • Front Desk Agent

    1 month ago


    Charlotte, United States Midas Hospitality Full time

    Front Desk Agent- Courtyard: Charlotte, NCMidas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women.Start Your Journey with Midas Hospitality:Midas Hospitality is seeking a dynamic Front Desk Agent to join our team...

  • Front Desk Agent

    3 weeks ago


    Charlotte, United States Midas Hospitality Full time

    Front Desk Agent- Courtyard: Charlotte, NCMidas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women.Start Your Journey with Midas Hospitality:Midas Hospitality is seeking a dynamic Front Desk Agent to join our team...

  • Front Desk Agent

    1 month ago


    Charlotte, United States Midas Hospitality Full time

    Front Desk Agent- Courtyard: Charlotte, NCMidas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women.Start Your Journey with Midas Hospitality:Midas Hospitality is seeking a dynamic Front Desk Agent to join our team...

  • Front Desk Agent

    3 weeks ago


    Charlotte, United States Midas Hospitality Full time

    Front Desk Agent- Courtyard: Charlotte, NCMidas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women.Start Your Journey with Midas Hospitality:Midas Hospitality is seeking a dynamic Front Desk Agent to join our team...

  • Hotel Front Desk Agent

    2 months ago


    Charlotte, United States Holiday Inn Express & Suites Charlotte Southwest Full time

    Job DescriptionJob DescriptionThe Holiday Inn Express Charlotte Southwest is seeking a Hotel Front Desk Agent to become a part of our team! IHG and Opera experience is preferred.Responsibilities:Register and assign rooms to guestsConfirm phone and online reservationsRespond to guest needs, requests, and complaintsCollect payment from departing guestsKeep...

  • Service Desk Analyst

    18 hours ago


    Charlotte, United States Gravity IT Resources Full time

    Job Title: Service Desk AnalystLocation: Charlotte, NC Job-Type: ContractReferral Fee: $500Employment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly (we are not open to contract or “corp to corp” agreements).Position Overview:Gravity is looking for...

  • Front Desk Agent

    4 weeks ago


    Charlotte, United States MCR Hotels Full time

    Front Desk Agent Canopy by Hilton Charlotte Southpark, 4905 Barclay Downs Drive, Charlotte , North Carolina, United States of America Req #6428 Friday, May 3, 2024 The Front Desk Agent at the Canopy by Hilton Charlotte Southpark is responsible for providing overall positive guest experience while managing the customer-facing administrative...

  • Front Desk Agent

    3 weeks ago


    Charlotte, United States MCR Hotels Full time

    Front Desk Agent Canopy by Hilton Charlotte Southpark, 4905 Barclay Downs Drive, Charlotte , North Carolina, United States of America Req #6428 Friday, May 3, 2024 The Front Desk Agent at the Canopy by Hilton Charlotte Southpark is responsible for providing overall positive guest experience while managing the customer-facing administrative...


  • Charlotte, United States Midas Hospitality Full time

    Job DescriptionJob DescriptionFront Desk Agent- Element: Charlotte, NCMidas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women.Start Your Journey with Midas Hospitality:Midas Hospitality is seeking a dynamic Front...

  • Front Desk Agent

    3 weeks ago


    Charlotte, United States White Lodging Full time

    Summary: At White Lodging, we know that the hospitality business, like life, is how you make people feel. That's where you come in. Here you'll have the opportunity to make unforgettable memories for our guests by providing exceptional service and fostering meaningful connections. In return, we aim to create an environment that allows you to be your best...