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General Liability Risk Coordinator
3 months ago
About the Role
As General Liability Risk Coordinator, you will compile facts, investigate customer injury claims and evaluate and negotiate resolutions of routine liability claims (minor to moderately severe injuries) to protect Kohl's interests.
What Youll Do
Correspond with claimants, witnesses and internal partners to document event statements
Investigate and verify customer injury statements and facts, compile evidence, video and claim information and document according to written procedures
Conduct recorded statements from claimant and witnesses, as needed
Evaluate liability based on verifiable and disputed evidence to create an action plan
Evaluate liability to set financial reserves
Follow written procedures to report claims that meet specific criteria to excess insurers and/or escalate claims internally
Communicate with managers on escalated claim status and current action plans
Deny, settle or authorize payment directly with claimant of routine customer injury claims
Additional tasks may be assigned
What Skills You Have
Required
Associates degree or equivalent experience
Investigation experience or mindset
Customer service experience and skills
Ability to navigate complex situations
Good presentation, written and oral communication skills
Strong organizational skills and ability to multitask
Detail-oriented
Proficiency in database and processing software, Excel, Word and similar systems
Strong problem-solving, critical thinking and analytical skills
Preferred
1-2 years of insurance claims handling or adjacent experience
Basic understanding of general liability and insurance claims
Working knowledge of and experience in the investigation and resolution of injury complaints
Experience with a national Insurance carrier and/or self-insured company
Experience using RisKonnect or other Risk Management Information System
Retail experience
Special Requirements
Ability to travel infrequently