Current jobs related to Client Service Representative - Rochester - Heartland Veterinary Partners LLC

  • Client Service Representative

    3 weeks ago

    Rochester, Minnesota, United States Compeer Financial Full time

    Client Service RepresentativeCompeer Financial is seeking a collaborative and dynamic professional to support our Top Workplace culture. As a Client Service Representative, you will play a crucial role in delivering exceptional service to internal and external clients, ensuring a consistent client experience that aligns with our mission and vision.Key...

  • Client Service Representative

    2 weeks ago

    Rochester, Minnesota, United States Compeer Financial Full time

    {"title": "Client Service Representative", "content": "Job SummaryCompeer Financial is seeking a collaborative and dynamic professional to support our lending programs through exceptional client service. The ideal candidate will possess strong communication and interpersonal skills, with a focus on building and maintaining relationships with internal and...

  • Client Service Representative

    2 months ago

    Rochester, United States Heartland Veterinary Partners LLC Full time

    Practice: Broadway Veterinary Hospital opened in June 2007. The team has a combined total of 45 years of clinical experience and practices thorough and compassionate veterinary medicine, surgery, and dentistry. Recognizing that every pet is unique, we will spend the time necessary to provide the options and information needed to give your pets the best...

  • Client Service Representative

    2 months ago

    Rochester, United States Heartland Veterinary Partners LLC Full time

    Practice: Broadway Veterinary Hospital opened in June 2007. The team has a combined total of 45 years of clinical experience and practices thorough and compassionate veterinary medicine, surgery, and dentistry. Recognizing that every pet is unique, we will spend the time necessary to provide the options and information needed to give your pets the best...

  • Veterinary Client Service Representative

    4 days ago

    Rochester, United States Thrive Pet Healthcare Full time

    Suburban Animal Hospital is in search of a full-time Client Service Representative to join our growing team We offer an AMAZING benefits package- which includes 401k, paid continuing education, student loan support, mental health and family support sessions, generous pet discounts, and more Compensation: $16.00- $17.00/hour based on skills and experience Our...

  • Client Service Representative

    2 months ago

    Rochester, United States Heartland Veterinary Partners LLC Full time

    Practice: Broadway Veterinary Hospital opened in June 2007. The team has a combined total of 45 years of clinical experience and practices thorough and compassionate veterinary medicine, surgery, and dentistry. Recognizing that every pet is unique, we will spend the time necessary to provide the options and information needed to give your pets the best...

  • Client Service Representative

    2 months ago

    Rochester, United States Heartland Veterinary Partners LLC Full time

    Practice: Broadway Veterinary Hospital opened in June 2007. The team has a combined total of 45 years of clinical experience and practices thorough and compassionate veterinary medicine, surgery, and dentistry. Recognizing that every pet is unique, we will spend the time necessary to provide the options and information needed to give your pets the best...

  • Client Service Representative

    2 months ago

    Rochester, United States Heartland Veterinary Partners LLC Full time

    Job DescriptionPractice:Broadway Veterinary Hospital opened in June 2007. The team has a combined total of 45 years of clinical experience and practices thorough and compassionate veterinary medicine, surgery, and dentistry. Recognizing that every pet is unique, we will spend the time necessary to provide the options and information needed to give your...

  • Client Service Representative

    1 month ago

    Rochester, United States Heartland Veterinary Partners LLC Full time

    Practice: Broadway Veterinary Hospital opened in June 2007. The team has a combined total of 45 years of clinical experience and practices thorough and compassionate veterinary medicine, surgery, and dentistry. Recognizing that every pet is unique, we will spend the time necessary to provide the options and information needed to give your pets the best...

  • Client service representative

    23 hours ago

    Rochester, United States Randstad Full time

    Randstad has an exciting opportunity currently available in Rochester, NY! We are looking for experienced Client Service Representatives to join this team! This position has permanent potential with one of our clients, a Financial Services Company. ***Candidates must be willing to work onsite for 4 weeks for training and 1 day per week once training is...

  • Veterinary Client Service Representative

    2 weeks ago

    Rochester, Minnesota, United States Heartland Veterinary Partners LLC Full time

    Job SummaryWe are seeking a highly skilled and compassionate Client Service Representative to join our team at Heartland Veterinary Partners LLC. As a key member of our practice, you will provide exceptional client experiences, manage administrative tasks, and ensure seamless communication between clients, doctors, and staff.Key ResponsibilitiesProvide warm...

  • Client Service Representative

    2 weeks ago

    Rochester, Illinois, United States Jackson Hewitt Full time

    Client Service AssociateAt Jackson Hewitt, we're looking for a skilled Client Service Associate to join our team. As a key member of our client service team, you'll be responsible for providing exceptional customer service to our clients.Key Responsibilities:Engage with potential clients to share information about our services and promotions.Verify and enter...

  • Client Service Representative

    3 weeks ago

    Rochester, United States Compeer Financial Full time

    Compeer Financial is seeking collaborative, innovative and dynamic professionals to be a part of our Top Workplace culture! Tell me more about this opportunity. Position Overview: This position supports various lending programs through professional, high-quality client service to internal and external clients. Primary responsibilities include transaction...

  • Client Service Representative

    1 month ago

    Rochester, United States Compeer Financial Full time

    Compeer Financial is seeking collaborative, innovative and dynamic professionals to be a part of our Top Workplace culture! Tell me more about this opportunity. Position Overview: This position supports various lending programs through professional, high-quality client service to internal and external clients. Primary responsibilities include transaction...

  • Client Services Manager

    2 weeks ago

    Rochester, New York, United States RES Exhibit Full time

    Job DescriptionWe are seeking an experienced Client Services Manager to join our team at RES Exhibits. As a key member of our client-facing team, you will be responsible for delivering exceptional customer service and ensuring the successful execution of tradeshow events.Key Responsibilities:Manage a portfolio of business, focusing on customer satisfaction...

  • Client Service Representative

    2 months ago

    Rochester, MN, United States Heartland Veterinary Partners LLC Full time

    Practice: Broadway Veterinary Hospital opened in June 2007. The team has a combined total of 45 years of clinical experience and practices thorough and compassionate veterinary medicine, surgery, and dentistry. Recognizing that every pet is unique, we will spend the time necessary to provide the options and information needed to give your pets the best...

  • Client Service Representative

    2 months ago

    Rochester, MN, United States Heartland Veterinary Partners LLC Full time

    Practice: Broadway Veterinary Hospital opened in June 2007. The team has a combined total of 45 years of clinical experience and practices thorough and compassionate veterinary medicine, surgery, and dentistry. Recognizing that every pet is unique, we will spend the time necessary to provide the options and information needed to give your pets the best...

  • Service Desk Representative

    4 weeks ago

    Rochester, Michigan, United States Inficare Full time

    Service Desk RepresentativeAt Inficare, we are seeking a highly skilled Service Desk Representative to join our team. As a Service Desk Representative, you will be the first point of contact for our clients, providing technical support and assistance via phone, email, and other communication channels.Key Responsibilities:Provide exceptional customer service...

  • Customer Service Representative

    2 weeks ago

    Rochester, Minnesota, United States FASTSIGNS Full time

    Customer Service RepresentativeAt FASTSIGNS, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for building strong relationships with our clients, providing exceptional service, and ensuring their needs are met. Your primary goal will be to turn prospects into...

  • Customer Service Representative

    2 weeks ago

    Rochester, New York, United States Kelly Services Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Kelly Services. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to customer inquiries, and resolving issues in a timely and professional manner.Key ResponsibilitiesRespond to...

Client Service Representative

2 months ago

Rochester, United States Heartland Veterinary Partners LLC Full time

Job DescriptionAbout
Broadway Veterinary Hospital is located in Rochester, MN set in-between rolling bluffs on the Zumbro River. Rochester has an extensive parks system, the largest of which are Silver Lake and Soldiers Field in the central part of the city. Great place to walk, run, ride your bike and take your dog. It is a great location for anyone looking for work-life balance in a beautiful and vibrant city.
Broadway Vet has five exam rooms, digital radiography, digital dental radiography, an in-house laboratory, and a digital record system. We have a few traveling surgeons and ultrasound Specialist on retainer to ensure maximum patient care. With this expertise we can ensure that Broadway Vet provides the best care for all its patients and clients. We employ 3 experienced veterinarians and several support staff that are committed to providing quality medicine to their patients. This practice values continuing education and growth within the company.

Hours of operation
Monday - Friday 8:00am - 5:00pm

Pay range
$16-$19

 Position Purpose
Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction.  In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking.  The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.

Client Service Representative Competencies

  • Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented.
  • Collaboration & Teamwork: Carefully coordinating actions with practice team members.  Quickly incorporating feedback to ensure positive results.  Sharing ideas and being open to other’s ideas.
  • Communicating: Conveying patient visit outcomes to clients and teammates to ensure successful client care applying excellent written and verbal skills.
  • Active Listening: Following the expressed wishes of teammates and clients.
  • Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Essential Responsibilities
  • Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
  • Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
  • Processes cash, checks, charge card payments and credit account payments.
  • Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
  • Assists in the updating of client/patient files, as needed.
  • Prepares and sends client correspondence.
  • Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
  • Performs a backup of the computer system on a regular basis, as directed.
  • Performs and oversees the performance of posting daily business.
  • Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
  • Answers incoming telephone calls applying proper telephone etiquette.
  • Presents clients with medications, instructions, new client kits and any other take home items.
  • Handles emergency situations with great care, patience, and following established clinic policies and procedures.
  • Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.
Requirements / Qualifications
  • Full or part-time
  • Ability to work on weekends
  • High school diploma or equivalent
  • Previous veterinary experience preferred
  • Client satisfaction references preferred
  • Practices OSHA safety techniques including proper PPE

Benefits Offered
  • Paid time off
  • Health insurance; dental insurance; vision insurance
  • Retirement benefits or accounts
  • Bonus incentive
  • Flexible work schedules
  • Career and professional development