Branch Manager

4 weeks ago


Fairfield, United States Skowhegan Savings Full time

Job Type

Full-time

Description

Skowhegan Savings Bank seeks an individual to join our Fairfield team as a Branch Manager. This onsite, full-time position is Monday-Friday with occasional Saturday hours.

Position Summary:

The Branch Manager is responsible for the efficient and effective operation of the branch; performing customer service duties; participating with the Regional Branch Manager and VP, Retail Customer Relations in establishing specific goals for the branch; ensuring compliance with all operating policies and procedures; directly supervising assigned personnel; communicating with appropriate personnel and providing periodic reports. The Branch Manager will originate and service consumer loan applications as necessary adhering to established loan policy.

Duties and Responsibilities:

  • Provides professional, eager, courteous and efficient service to all customers.
  • Promotes and executes a sales culture and builds relationships with new and existing customers by identifying their needs and determining the appropriate products or services.
  • Provides effective human relations management, including performance evaluations, disciplinary action, coaching, etc. and assisting with recruiting, hiring and salary administration,
  • Provides leadership to a team of subordinates, including motivation and employee development.
  • Provides guidance and training to new employees to ensure their training is adequate and complete.
  • Schedules Personal Banker work hours and assigns specific job duties; monitors performance.
  • Maintains cash drawer, processes customer transactions and opens accounts in a timely and accurate manner and in accordance with bank policies and procedures.
  • Originates and services consumer loans within prescribed lending authority.
  • Responsible for deposit and loan goals within a branch.
  • Maintains currency and coin supplies as prescribed by bank policy and assists in managing the branch cash limits.
  • Researches balancing discrepancies; assists Personal Bankers with balancing problems and ticket errors.
  • Advises and assists Personal Bankers with more complex teller transactions and customer service problems including check cashing authorizations and exceptions.
  • Investigate and handle customer complaints.
  • Prepares Currency Transaction Reports and other reports required by law or regulation and ensures compliance with all regulatory requirements, bank policy and procedures.
  • Maintains and ensures adherence to safety and security issues, policies and procedures.
  • Insures that branch building and grounds are maintained properly.
  • Attends various functions/networking opportunities to enhance the image and presence of the bank in the market as required.
  • Assumes additional responsibilities as assigned.
Requirements

Education and Experience:
  • Associate's degree or equivalent work experience or
  • 5 plus years of experience and/or training; preferred emphasis in Business, Banking, Sales or other related area.
Skills and Abilities:
  • Demonstrated knowledge of branch operations and sales and customer service.
  • Knowledge of bank products and services.
  • Strong supervisory and coaching skills.
  • Strong and effective communication skills, both oral and written.
  • Excellent relationship and customer service skills.
  • Proven analytic and critical thinking skills.
  • Demonstrated proven and effective management skills.
  • Excellent organizational skills and attention to detail.
  • Proficient computer skills.
  • Ability to handle multiple projects and meet deadlines.
Working Conditions:
  • General office environment
  • Physical surroundings are generally pleasant and comfortable
  • Moderate lifting (to 35 lbs.) required. Moderate reaching, walking, sitting and standing required.


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