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Inside Sales Manager

2 months ago

Kalamazoo, United States AEG Full time
JOB TITLE: Fan Experience Manager

REPORTS TO: Vice President of Tickets and Experience

COMPANY: Kalamazoo Growlers

CATEGORY: Ticket Sales, Full Time

WHAT TEAM(S) WILL YOU WORK FOR?

The Kalamazoo Growlers are a summer collegiate baseball team that plays in the prestigious Northwoods League.The Growlers are owned and operated by the same group that owns the Battle Creek Battle Jacks and Outlier Events, which have many shared responsibilities, tasks and missions.

Kalamazoo set the single season record for largest inaugural season attendance for a summer collegiate baseball team (2014) and were second in attendance for the Northwoods League in the 2022 season. The Growlers play at beautiful Homer Stryker Field in Mayors' Riverfront Park (4,000 seat capacity).

If you're looking to make an impact on your future in sports you have come to the right spot. We are looking for the next candidate to train, train, train, and train some more and develop into the next ticket sales superstar.

WHAT LEAGUE WILL YOU WORK FOR?

The Northwoods League is a summer baseball league composed of teams of the top college players from across North America. The Northwoods League has more teams, plays more games, and draws more fans than any Summer Collegiate Baseball League in North America.Each team is operated exactly like a professional minor league team, with players using wooden bats, minor league specification baseballs, and playing nightly before thousands of fans.

POSITION OVERVIEW:

The Kalamazoo Growlers are offering a full-time opportunity for current applicants looking to gain real world sales experience to position themselves for a career in the sports industry. The position will provide extensive training in proven sales methods and tactics.

TASKS AND RESPONSIBILITIES:
  • Contacting qualified fans who have previously attended games to generate ticket sales revenue through mini-plans and season ticket sales
  • Make 40-80 calls per day
  • Ability to work weekdays and some weekends
  • Complete/graduate sales training boot camp
  • Maintain call logs on a daily, weekly, and monthly basis
  • Provide superior service to clients, existing ticket holders, and general fans
  • Selling seasonal and partial ticket plans
  • Develop relationships with fans for long term bonds
  • Attend weekly sales trainings and meetings along with daily call logs and reports
  • Upgrade current ticket holders to new packages and plans
  • Contact promotional entries and database for future packages
  • Participate in weekly meetings to help develop skills and accelerate growth
  • Customer service and ticketing problem solving
  • Attending/staffing additional outside events (community relations)
  • Performing other duties and responsibilities as assigned by General Manager
General Team Responsibilities
  • Game and Team Event Availability: Expected to be available for all Kalamazoo Growlers home games and team events; this includes weekends and holidays.
  • Outlier Events Festivals: Expected to be available and participate in the setup, execution and tear down of select Outlier Events festivals. This may include traveling to other markets outside of Kalamazoo.
  • Western Michigan University Athletic Events: The Kalamazoo Growlers operate the concessions for all Athletic events at WMU. Expected to be available to help with the setup, execution and tear down of concessions at select WMU athletic events.
  • Game Day and Event Hours: Expected to be available from mid-morning through the end of the game and/or event. The schedule will be decided by the direct supervisor on a homestand and event basis.
  • Non-Game Day/Event Hours: You are expected to attend office hours from 8 AM to 5 PM each weekday.
  • Assist with ballpark set-up and tear-down before-the-season, after-the-season
  • Help maintain ballpark cleanliness
  • Assist with the tarp pull during rain delays
  • All other duties as assigned
JOB QUALIFICATIONS:
  • Excellent communication skills, both written and oral
  • Highly motivated with desire to meet and exceed stipulated goals
  • Self-motivated individual with ability to handle multiple tasks at one time
  • Manage client pipeline proficiently
  • Outgoing and highly enthusiastic
  • Detail oriented and organized
  • Competitive and committed
  • Highly motivated with a desire to be successful
  • Effective time management skills
Benefits & Compensation
  • Annual Salary
  • Commission structure
  • Health Benefits
  • Sales Training
  • Matching 401k program
  • Unlimited PTO Requests*

*Vacation days are awarded at the discretion of the team president, and no maximum number of days is allowed per calendar year. All vacation requests must be received at least two weeks before the needed time off. Vacation time is discouraged from April 1 to September 1 due to in-season responsibilities.

HOW TO APPLY

Video Cover Letter.Many companies require a written cover letter with an application. Not us. We're not interested in how well you can write. We want to see how well you can speak. Please record a short video introducing yourself, state why you want to work for us, and anything else you think we should know about you. The more you can show us, the better. Show us your personality and why you'll be a good fit.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Job Questions:
  1. Video Cover Letter Link:
  2. Do you have prior ticket sales experience?
  3. Why do you want to work in minor league baseball?