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Sr Customer Support Representative

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Little Ferry, United States Talentify.io Full time

Employer Industry: Waste Management Services Why Consider This Job Opportunity: Competitive pay up to $55,000 annually Opportunity for career advancement and growth within the organization Supportive and collaborative team environment Full benefits package including health insurance and retirement plans Chance to make a positive impact on customer satisfaction and service efficiency What To Expect (Job Responsibilities): Handle incoming customer and vendor account questions via phone and electronic means Resolve waste service issues such as missed pickups and equipment performance problems Coordinate temporary service needs like bulk/appliance pickups Collaborate with waste hauling vendors to ensure prompt and accurate service responses Act as a subject matter expert on equipment-related matters What Is Required (Qualifications): High school diploma or equivalent required, bachelor’s degree preferred 2 years of customer service experience in a call center environment 1 year of senior-level customer service experience in a call center environment Excellent written and verbal communication skills Proficiency in Microsoft Office suite How To Stand Out (Preferred Qualifications): Strong organizational skills and ability to multitask Experience in waste management or related industry Knowledge of waste service plans and equipment sales Ability to work effectively in a team-based environment Familiarity with internal customer service work activity reports #J-18808-Ljbffr