Front Desk Agent

3 months ago

Albuquerque, United States Spire Hospitality Full time

The DoubleTree Hotel believes top tier Team Members deserve some recognition

By securing a position with us you will be awarded with up to $1,500 in incentives paid throughout your first year Incentives will be awarded on your 30th day employment PLUS your 6-month anniversary AND again on your 1-year anniversary

At the DoubleTree by Hilton Albuquerque hotel, we are seeking an energetic, friendly and inviting personality to join our team- if this is you, please feel free to apply. We are seeking to fill a full-time front desk agent. Your duties will include the list below:

  • Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
  • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office.
  • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest room and House accounts using the computer.
  • Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
  • Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines; may include turning problem over to a supervisor.
  • Field guest complaints, conducting through research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating, or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
  • Summon guest service personnel for assistance to escort guests to their rooms as appropriate.
  • Provide safety deposit boxes for guest by escorting them to the vault room, assisting the customer in opening the deposit box lock.
  • Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer.
  • Use the photocopier to make copies of items as required.
  • Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents.
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
  • Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
  • Ability to stand and move throughout the front office and continuously perform essential job functions.
  • Ability to read, listen and communicate effectively in English, both verbally and in writing.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Hearing and visual ability to observe and detect signs of emergency situations.

Sedentary work: Exerting up to 10 pounds of force occasionally (occasionally: activity or condition exists up to 1/3 of the time), and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time), to lift, carry, push, or pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  • AM Weekend Front Desk Agent

    3 months ago

    Albuquerque, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Courtyard Albuquerque Airport [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and...

  • Customer Service Agent

    5 days ago

    Albuquerque, New Mexico, United States Total Management Systems Full time

    As a Front Desk Agent at the Fairfield Inn Airport, you will play a crucial role in creating unforgettable experiences for our guests. Your excellent communication skills, ability to work well under pressure, and strong attention to detail will make you an asset to our team.

  • Front Desk Agent

    3 months ago

    Albuquerque, United States MCR Hotels Full time

    The Front Desk Agent at the Residence Inn by Marriott Albuquerque Airport is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while...

  • Front Desk Associate

    4 days ago

    Albuquerque, New Mexico, United States Total Management Systems Full time

    Company Overview">Total Management Systems is a growing organization operating ten hotels throughout the state.">Salary: $40,000 - $50,000 per year">Job Description">We are seeking a highly skilled and friendly Front Desk Agent to join our team at the Fairfield Inn Airport. As a key member of our front desk staff, you will be responsible for providing...

  • Front Desk Agent

    2 months ago

    Albuquerque, United States Marriott Albuquerque Full time

    Marriott Albuquerque is currently seeking a friendly and outgoing Front Desk Clerk to join our team. We ensure a professional work environment and focus on our staff's growth within the industry.Responsibilities:Check-in and check-out guests.Respond to guest inquiries, and requests and resolve guest issues in a timely, friendly, and efficient manner.Answer...

  • Front Desk Agent | ARRIVE Albuquerque

    2 weeks ago

    Albuquerque, United States ARRIVE Hotel Albuquerque Full time

    Description FRONT DESK AGENT | ARRIVE ALBUQUERQUE POSITION PROFILE: We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a crucial role in providing a memorable guest experience. ABOUT ARRIVE ALBUQUERQUE:...

  • Front Desk Representative

    4 days ago

    Albuquerque, New Mexico, United States TownePlace Suites by Marriott Full time

    Job DescriptionWe are seeking a Front Desk Agent to join our team at the TownePlace Suites by Marriott. This role is responsible for providing exceptional customer service and ensuring a seamless guest experience.The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess a positive attitude. As a...

  • Front Desk Agent

    5 months ago

    Albuquerque, United States WoodSpring Albuquerque Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Supervisor/ Night Auditor

    4 days ago

    Albuquerque, New Mexico, United States Total Management Systems Full time

    We are seeking a skilled Night Auditor/Front Desk Agent to join our team at Total Management Systems. As a valued member of our staff, you will be responsible for ensuring the guest's stay is as efficient and friendly as possible.

  • Front Desk Representative

    5 days ago

    Albuquerque, New Mexico, United States Total Management Systems Full time

    Job OverviewThe Fairfield Inn Airport, managed by Total Management Systems, is seeking a highly skilled and customer-focused Front Desk Agent to join their team. As a representative of the hotel, you will be responsible for ensuring that guests have an exceptional experience from check-in to check-out.This role requires excellent communication skills,...

  • Front Desk Hospitality Associate

    4 weeks ago

    Albuquerque, New Mexico, United States Aimbridge Hospitality Full time

    Join our team as a Front Desk Agent at Aimbridge Hospitality and be part of a dynamic and fast-paced environment. In this role, you will have the opportunity to develop your skills and knowledge in customer service, conflict resolution, and team collaboration.About Aimbridge HospitalityWe are a leading hospitality company with a strong commitment to...

  • Front Desk Associate

    3 weeks ago

    Albuquerque, United States Atrium Hospitality Full time

    Hotel: Albuquerque Embassy Suites 1000 Woodward Place NE - Albuquerque, NM 87102 Front Desk Associate. Full time. Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence Hourly wage: $15.00 per hour. At Atrium Hospitality, Associate, Front Desk, Front Desk Associate, Customer Service, Hospitality, Hotel

  • Front Desk Associate

    3 weeks ago

    Albuquerque, United States Atrium Hospitality Full time

    Hotel: Albuquerque Embassy Suites 1000 Woodward Place NE - Albuquerque, NM 87102 Front Desk Associate. Full time. Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence Hourly wage: $15.00 per hour. At Atrium Hospitality, Associate, Front Desk, Front Desk Associate, Customer Service, Hospitality, Hotel Learn More

  • Front Desk Associate

    3 weeks ago

    Albuquerque, United States Hotel 505 Albuquerque Full time

    Position Summary: A front desk agent checks guests in and out of their hotel rooms and ensures customers have a satisfying and enjoyable stay. Their main duties include distributing room keys, verifying customers' hotel registration information, and process room payments and deposits during their stay.Shifts Available: Part Time Mid - 3p-11p, Part-Time Night...

  • Front Desk Associate

    3 weeks ago

    Albuquerque, United States Hotel 505 Albuquerque Full time

    Position Summary: A front desk agent checks guests in and out of their hotel rooms and ensures customers have a satisfying and enjoyable stay. Their main duties include distributing room keys, verifying customers' hotel registration information, and process room payments and deposits during their stay.Shifts Available: Part Time Mid - 3p-11p, Part-Time Night...

  • Front Desk Coordinator

    1 week ago

    Albuquerque, New Mexico, United States Covell Consultants LLC Full time

    **Welcome to Covell Consultants LLC!**We are looking for a skilled and enthusiastic Front Desk Coordinator to join our team. As the first point of contact for our company, this role requires excellent communication skills, attention to detail, and the ability to multitask effectively.The ideal candidate will have experience working in a fast-paced...

  • Front Desk Representative

    3 weeks ago

    Albuquerque, New Mexico, United States Atrium Hospitality Full time

    Hotel Front Desk OpportunityAtrium Hospitality seeks a skilled and enthusiastic Front Desk Associate to join our team at the Albuquerque Embassy Suites. This is a full-time position with an estimated hourly wage of $15.00.About Us:Atrium Hospitality is a leading hospitality company that values teamwork, passion, and appreciation for service excellence. We...

  • Front Desk Receptionist

    9 months ago

    Albuquerque, United States Stellar Senior Living Full time

    The Front Desk Receptionist oversees all receptionist and secretarial duties at our community with an outstanding customer service and support. As the face of the company, the successful candidate will be approachable and friendly, with outstanding p Receptionist, Front Desk, Administrative

  • Front Desk Associate

    1 month ago

    Albuquerque, New Mexico, United States Motel 6 Riverside Full time

    **Job Description:**We are seeking a Front Desk Associate to join our team at Motel 6 Riverside. As a Front Desk Associate, you will be responsible for creating a hospitable guest experience while performing tasks at the front desk.Key Responsibilities:Exhibits a heart for service with dedication to customer service and teamwork.Deliver a great guest...

  • Front Desk Manager

    3 weeks ago

    Albuquerque, United States ARRIVE Hotel Albuquerque Full time

    FRONT DESK MANAGER | ARRIVE ALBUQUERQUE | New Hotel Opening Early 2025POSITION PROFILE The Front Desk Manager will assist in overseeing Front Desk, Property Maintenance Team, and Overnight Agents. Operate the hotel at a level that meets and exceeds the standards of our guests. Develop, engage, encourage, and motivate team members at all times. Maintain...