Customer Service Professional

2 months ago


Chicago, United States Cosmopolitanlinen Full time

Customer Service Professional Chicago, IL

We are seeking a confident, positive, outgoing, organized, and detail-oriented individual to handle Customer Service responsibilities. They will be working in a fast-paced environment where we value strong work ethics, respect for others, excellent communication, and the desire to take on a career and not just a job.

Various duties include:

?

* Responds to Calls, Emails, Requests regarding customer service issues

* Prints Special Orders given by phone, emails, order forms, and/or tablet

* Distributes Specials to Route paperwork & Depot team

* Prints daily reports, invoices, settlement sheets

* Prepares & distributes Route paperwork (includes separating Regular invoices & Settlement Register sheets)

* Requests Non-embroidery garment orders

- a. Consolidates non-embroidery garment orders from customers, route reps, and managers into one form to be passed along to Garment department

- b. Receives daily garment inventory sheet. Reviews what may be short

as well as notifies GM of what garments will need to be ordered if requested orders cannot be filled completely.

* Completes Customer Maintenance changes to include:

- a. Maintenance change forms from route reps

- b. Customer requests via phone

- c. Manager requests via email

- d. Monthly price increases approved by Managers

- e. Contract renewals

* Organizes packing slips/receivers

* Maintains Office supplies:

- a. Informs office mgr of office supplies needed (includes Invoice & Specials paper)

- b. Distributes supplies to designated locations

* Assists with Special Projects assigned by Managers

Required Characteristics / Personality Traits

* Confident

* Positive demeanor and attitude

* "Face" of the company over the phone

* Ability to work and have good rapport with various personalities

* Good communicator

* Ability to turn a complaint into positive results

* Urgent in responding to customer issues

* Urgent in responding to emails . Follow-ups are always completed

* Great at trouble-shooting/problem-solving

* Quick, accurate, & efficient with tasks . Able to go from one task to another . Double-checks own work.



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