Sales & Marketing Specialist

2 weeks ago

Milwaukee, United States Saint John's On The Lake Full time

KNOWLEDGE, SKILLS, ABILITIES, QUALIFICATIONS:Associate's Degree in marketing, Business, or Sales etc. from an accredited college/university; bachelor's degree preferred.Must have at least three years experience in customer service and/senior living or related commercial/residential real estate industry.Must demonstrate excellent written and verbal communication skills.Must demonstrate proficient processing, database management, spreadsheets, and desktop publishing.Must be professional in actions, neat attire appropriate to the position, excellent customer service skills, and desire to work with and serve older adults.Must be able to demonstrate strong command of the English language; to read, write and speak English.Must demonstrate dependability, impeccable attention to detail, follow-up, and problem-solving skills, be honest, exhibit a warm, cheerful, caring manner and be regularly at work, on time, as scheduled.Must have the ability to adapt to changing organizational needs, work flexible hours to meet the scheduling requirements.Must demonstrate the ability to comprehend and follow established procedures, be able to multi- task and be able to work independently and perform various duties without close supervision.Must have valid Wisconsin Driver's LicenseESSENTIAL FUNCTIONS, DUTIES AND ACCOUNTABILITIES:Greets all guests and manages incoming calls to the Sales and Marketing Department professionally and timely, responds to inquiries and manages lead distribution to Senior Living Advisor and Director of Marketing and Sales.In conjunction with the Senior Living Advisor, processes the workflow of Financial and Health applications coordinating and expediting approvals when necessary, preparing contracts and related documents, and tracking deposits to help ensure timely closing of sales.Enters lead and depositor information to the sales database. Using the sales database, prepares weekly, monthly, and ad hoc reports of sales, deposit, and lead activity.Manages apartment inventory tracking move-ins, move-outs, transfers, deaths, and apartment combinations.In conjunction with the Multi-media Specialist, assists with direct mail campaigns and outside vendors.Assists Director in the organization of Expression of Interest and other special events including scheduling event dates, locating and reserving venues, mailing (emailing) invitations and tracking RSVP's, selecting and ordering food and beverage, arranging for extra event needs, such as valet parking, flowers, etc., preparing name tags and greeting guests. With M & S Team, evaluates event after the fact for future adjustments.Maintains depositor and resident contract files in Administration and on network Marketing DriveUpdates and Maintains Resident Master email listUpdates Resident Directories with new resident contact info prior to move inAssists in proofreading Sales & Marketing communications including creation, distribution and posting of new resident Move-In postersNurture relationships with Shore Holders through weekly email communications of campus events and updates, confirming reservations, special requests and being initial point of contact for all SHC inquiries.Orders and stock supplies and sales collateral and other marketing materials and forms, assists with ensuring the office and marketing lounge and design center are clean, presentable and stocked to par, and filling in occasionally to give tours.Completes necessary paperwork processing upon move-in including collection of closing documents and distribution to various stakeholders, including addition of pertinent resident info into PCC.Introduces new residents to Resident Services for post move-in follow through.Works cooperatively with Saint John's staff, residents, depositors and family members.Assures that all resident/client rights are always maintained. Reports any violations or suspected deviations immediately, according to Saint John's policy.Maintains confidentiality of all department, resident, depositor and organizational informationKnows and follows existing lines of communication and authority.Works tactfully and cooperatively with residents, clients, families, visitors, and staff throughout the organization.Attends in-services, organization and resident functions as required, special committee meetings, seminars, and changes schedule or works overtime to meet the needs of the residents.Person Centered Care/Professional Integrity and ResponsibilityEmployees act with honesty and openness in all their dealings as representatives of the organization and are expected to support a working environment that values respect, fairness, inclusiveness, and integrity. Our employees promote responsibility in the workplace by recognizing and respecting the boundaries of people with whom we work and serve.Employees support practices and principles of the person-first philosophy that gives residents the power of choice. Employees are considered part of the community and are expected to perform duties within the principles and practices that guide care and services through knowing and honoring the person before the task. e., Fostering relationships between residents, family and staff; Each person is to be known as an individual who can and does make a difference; We nurture the spirit as well as the mind and body; We promote growth and development for all; and, We create an environment that meets the physical, social, emotional, intellectual, spiritual and occupational needs of individuals and the community.

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