Service Specialist

1 month ago

Kansas City, United States Hallmark Full time

HALLMARK - Because Connecting With Each Other Has Never Been More Important For more than a century, Hallmark has been bringing people together and improving the relationships that matter most. That's why millions of people all over the world connect with the Hallmark brand. It has always been a mission so much bigger than any one of us who work here. Today, we need empathetic learners, strategic thinkers, and enthusiastic visionaries with diverse experiences and skills to help us create the rest of Hallmark's second century as we shift to a more digitally savvy, unified approach that combines the best of brick-and-mortar retail with the efficiency of dot-com spaces. Help us imagine what our next hundred years could look likeWhat we do and how we do it:The Installations and Moves department fulfill requests from customers who need office furniture, installation, or office re-designs. The Service Specialist position is responsible for knowing and performing the basic operation of installing and adjusting modular, free standing office furniture, and conference room furniture following work order details and blueprint notes and dimensions. This position is responsible for tasks necessary to operate the furniture warehouse such as filling orders leaving the warehouse, returning inventory coming back from projects, repairs and cleans inventory, and maintaining accurate inventory counts in the computerized tracking system. This position will also receive new product as it arrives at the docks and prepare/send orders to the different Hallmark plants as needed. This position also involves moving of packed office items, performing recovery services work and other building services functions as assigned.IN THIS ROLE YOU WILLThe Service Specialist position is located at Hallmark Headquarters. The job responsibilities will include, but are not limited to the following:Install office modular systems, free-standing furniture systems and reconfiguration of offices space to meet current user needs. Use measuring tapes and blueprints to set up furniture according to current HQ office standards. Service Specialists has to be able to go to an area and lay out exactly where and how the office area must be built and have working knowledge of custom fabrication of office systems and carpentry as needed. Review the job using communications skills to help the customer understand what is being proposed to complete the request of moving or setting up an office and be able to review component options available to users while maintaining office standards. Get the proper components, tools, and equipment to the job site to ensure the job is completed promptly, precisely, and in a courteous manner. Work with the customer concerning the logistics of the project (i.e. - agreement on a scheduled start date, customer's expectations regarding a completion date, follow-up with the customer at the end of the project to ensure all assigned requests were met). Fill orders for in-house projects and requests from Hallmark facilities other than Kansas City and re-warehouse all products coming back from in-house projects or from outside facilities.This is a 1st shift position, and the work hours will be 6:00am - 2:30pm, Monday - Friday. Interested? Follow the application instructions below to apply.APPLICATION INSTRUCTIONS:You must show how you meet the basic qualifications (listed below) in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are Microsoft Word (DOC or DOCX), and PDF.BASIC QUALIFICATIONS:The following is required to be considered for this role: High School Diploma or GED or equivalentExperience using a PC or computerExperience reading blueprints, using hand and power tools, and operating power equipment (i.e. - walkies and reach forks).Ability to constantly move or walk, and push/pull and reach items above shoulder levelAbility to move, lift, or carry up to 20 pounds constantly, up to 50 pounds frequently and lift up to 100 pounds occasionallyAbility to remain stationary and move from one area to the next on concrete most of the dayPREFERRED QUALIFICATIONS: Your resume and application will stand out if you have: Must have the ability to do strenuous physical activity for extended periods of time.Safety consciousSolid problem-solving and decision-making skills to make decisions about workstation construction with minimal supervision.Must have good communication skills to communicate well with customers at all levels. • Must be flexible and successfully handle multiple tasks.Must have a high energy level, very good initiative, and organization skillsADDITIONAL DETAILS:This is a 1st shift position, Monday - Friday from 6:00am - 2:30pm.Relocation will not be provided.Now is your chance to embrace a future with Hallmark-just follow the instructions below to apply.In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment.Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference and background checks.Hallmark is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally protected status. Principals only please.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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