Onsite Dedicated Specialist II

3 weeks ago


Nashville, United States Cellular South Inc. d.b.a. C Spire Full time

Overview The Dedicated Onsite Specialist role provides onsite technical support to a specific C Spire Business customer that has existing service/support agreements. Some advanced technical experience is necessary, but more importantly, this should be an individual who is eager to learn, highly customer focused, patient, an effective communicator, self-initiating, has a positive attitude, and is able to prioritize and execute tasks without micro-management. The role will involve desktop and systems administration support.

Responsibilities Essential Functions

Manage Service Requests, Incidents, and Problems through a ticketing system.

Help ensure day-to-day operations of IT Infrastructure.

Answer inbound service calls as necessary.

Advanced troubleshooting and administration of Windows-based applications, Operating Systems (Desktop and Server), and Server Roles (AD DS, DHCP, DN, DFS, Print Server, File Server, Terminal Server, etc.).

Administer and troubleshoot Citrix Servers.

Administer and troubleshoot VMware.

Administer and troubleshoot database technologies/software.

Perform advanced troubleshooting of WiFi/network.

Lead periodic technical meetings.

Provide coaching and feedback to junior staff.

Any other task or duty as assigned or required.

Qualifications Required Education, Experience, and Certifications

Candidate should have Associates or higher degree in Computer Science or related field OR an industry standard certification OR equivalent level of experience to parallel industry standard certifications.

Candidate should have some experience in a job supporting Windows desktops and/or servers.

Proficient in written and oral communication (English)

Preferred Education, Experience, and Certifications

3 or more yrs. of relevant work experience providing customer facing support or support in a Call Center environment

Basic networking familiarity

Excellent Customer Service skills

Some experience in the following is preferred:

Networking/switching/server hardware

A+, Network+ Certifications

Windows 10, Windows 11

Server 2016, Server 2019

Active Directory

Microsoft Office Suite

Terminal Servers

Citrix XenApp, Citrix XenDesktop

Medical Environment experience

eClinical works experience

Additional Eligibility Qualifications:

Candidate should have reliable transportation.

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