Service Coordinator- Commercial HVAC

1 month ago

Chesapeake, United States Damuth Trane Full time
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At Trane TechnologiesTM and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

What's in it for you:

  • Competitive Pay: Competitive compensation program. Overtime opportunities are available.
  • Full Benefits: Including medical, dental, vision, 401k with up to 6% matching, core company contribution of 2%, 9 paid holidays, 15 days of vacation time, life insurance and more
  • Career Advancement: opportunities for career development and promotions as well as tuition advancement, reimbursement and assistance programs.
  • Hybrid work schedule after training; work performed onsite 3 days each week.

Trane Technologies is currently seeking a Service Coordinator for the Chesapeake, VA office.

What you'll be doing:

In this role, you will be responsible for planning, coordinating, controlling, and directing activities of operational resources. Ultimately, you will coordinate the execution of service agreements and repair work. This includes procuring the appropriate labor and materials for work completion within financial standards. Customer interaction, communicating with the Field Technicians, and coordinating job priorities with Service Managers will be an everyday occurrence.

  • Coordinates service resources, dispatches and assigns team members to project.
  • Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
  • Interacts and communicates with all Project Managers and Service Team Leaders to assign/dispatch Controls Technicians and HVAC Technicians.
  • Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
  • Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
  • Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generate various reports.

Thrive at work and at home:

  • Benefits kick in on DAY ONE for you and your family, including health insurance, parental leave, fertility benefits and adoption assistance.
  • Significant opportunities for you in our wellness program such as fitness reimbursement, HSA contributions and back-up care for aging parents and children.
  • 6% 401K match, additional 2% core contribution = 8% overall match
  • Vacation, plus site paid holidays and volunteer
  • Educational and training opportunities through company programs along with tuition advancement, tuition reimbursement and tuition assistance
  • Learn more about our benefits here

What you will bring:

  • High School diploma or equivalent required.
  • Must have excellent Customer Service skills - need to be extremely comfortable and effective via all communication sources (in-person, phone, email, etc.).
  • Must be organized with the ability to multi-task and prioritize daily interruptions.
  • Strong attention to detail and enjoy working in fast paced environment.
  • Proficient in Microsoft Word, Excel, Outlook, and Windows.
  • Salesforce experience preferred.
  • Flexibility to work overtime as needed to support the business.
  • Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.
  • Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including but not limited to:
    • DUI, Hit & Run, License Suspension, Reckless / Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
  • Ability to prove U.S. Employment eligibility without requiring sponsorship now or in the future.

Equal Employment Opportunity:
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Equal Opportunity Employer, including disabled and veterans.

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